EUC Mobile Device Technician

Job summary

Nottingham University Hospitals Digital Services comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to Nottingham University Trust and our community colleagues. These are covered under the following divisions, technical operations and strategy, information governance, service transition and clinical engagement.

The EUC Mobile Device Technician role will be responsible for managing and maintaining all iOS devices, app deployments, and associated devices and accessories across the whole organisation. You will be responsible for updating existing mobile device policies and creating new policy to meet the needs of our mobility strategy.

This is a full time position which requires the post holder to be on site during the core hours of 08:00-17:00 Mon-Fri.

Main duties of the job

Monitor and manage all corporately owned devices that access business critical data via the Trust's Enterprise Mobile Device Management (MDM) solution

Ensure devices are securely managed from the point of provisioning throughout the hardware lifecycle.

Review and update existing mobile device management policies.

Handle all repairs, device issues and customer re-provisioning calls that are presented and assigned via the Service Desk.

Manage devices within the Trust's MDM solution

Works closely with Service Desk, IT Infrastructure teams and IT Security to identify and resolve issues.

Prepare and document standard operating procedures and protocols for mobile device enrolment.

Follow up and report on all lost/stolen and accidently damaged devices with the relevant parties.

Action all disable/block/quarantined/lockdown activity on any device within the core EMM configuration and the mobile network provider when required.

To Lead and work closely with Digital Services Teams where necessary for all major OS and application updates.

Support our organisational mobile security standards

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.