Job summary
Services based at Ropewalk House
Monday to Friday
2 post available - 1 x 37.5 hours and 1 x 18.5.
You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.
You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems as you will be trained to use hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.
Professionalism is expected within this role.
You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a "can do" attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert
As a receptionist you will be the first port of call for patients attending reception for appointments. To ensure all patients are dealt with in a polite professional manner at all times and have a positive experience when attending the department, checking patient details and helping with queries. Customer service experience is essential in this role and a profession, polite and courteous attitude at all times.The clinic administration side of the role means you will be responsible for all aspects of the administration of a patient's appointment from pulling patient notes and compiling a clinic and dealing with telephone queries from the community and patients alike
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Ensure all patient notes are prepared in line with Trust Standard guidelines and key performance indicators including current paper records or thin folders that will support DHR requirementsPhotocopying/scanning as requiredDeal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.Print appointment/procedure confirmation letters as necessary.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.Distributing and opening in-coming mail timely and dealing with appropriately.Be able to competently use Hospital IT systems and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.Undertake any other duties, which may reasonably be required.Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs ofthe department.Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately
Job description
Job responsibilities
Ensure all patient notes are prepared in line with Trust Standard guidelines and key performance indicators including current paper records or thin folders that will support DHR requirementsPhotocopying/scanning as requiredDeal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.Print appointment/procedure confirmation letters as necessary.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.Distributing and opening in-coming mail timely and dealing with appropriately.Be able to competently use Hospital IT systems and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.Undertake any other duties, which may reasonably be required.Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs ofthe department.Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately
Person Specification
Experience
Essential
- Proven general office experience (2) Customer service skills (2) Experience of Team Working (2) Remains calm and co-operative under pressure or in difficult and uncertain situations (2)
Desirable
- Experience of reception work (2) Knowledge of hospital IT systems; Medway PAS (2)
essential
Essential
- Educated to GCSE or equivalent including Maths and English (2) Experience of Microsoft packages (2)
Desirable
- NVQ level 3 in administration or equivalent (1)
Person Specification
Experience
Essential
- Proven general office experience (2) Customer service skills (2) Experience of Team Working (2) Remains calm and co-operative under pressure or in difficult and uncertain situations (2)
Desirable
- Experience of reception work (2) Knowledge of hospital IT systems; Medway PAS (2)
essential
Essential
- Educated to GCSE or equivalent including Maths and English (2) Experience of Microsoft packages (2)
Desirable
- NVQ level 3 in administration or equivalent (1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.