Job summary
An exciting opportunity has arisen for a permanent Reception/Administrative support post within the Clinical Genetics Department.
We are looking for an enthusiastic and contentious team player, who can work well under pressure and have the ability to prioritise their own workload
Main duties of the job
In Addition to the to the below summary you will need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
To Support the Clinical Genetics Team and provide Reception and Administrative cover.
You will have excellent communication skills and have the ability to use your own initiative to respond to queries in a timely and professional manner.
You will be able to demonstrate a clear understanding of confidentiality and maintain the standards of our Team NUH values.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Key Job Responsibilities
- Greet patients at reception, check their personal details are correct, and if necessary amend in Nervecentre and Shire accordingly, ensuring patient confidentiality.
- Use Nervecentre/Shire/ERS to manage new referrals received via Post, email or ERS and process for triage.
- Ensure patient medical records are created and filed appropriately ready for the outpatient administrators to process.
- Print clinic lists from Nervecentre/Shire in advance of clinic date.
- Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
- Request medical records from other areas in preparation for clinics.
- Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
- Notify Outpatient Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with departmental and/or Trust policies.
- Receive and respond to enquiries from relatives/external agencies always adhering to Trust confidentiality guidelines.
- Be able to competently use Nervecentre and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
- Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.
- Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Job description
Job responsibilities
Key Job Responsibilities
- Greet patients at reception, check their personal details are correct, and if necessary amend in Nervecentre and Shire accordingly, ensuring patient confidentiality.
- Use Nervecentre/Shire/ERS to manage new referrals received via Post, email or ERS and process for triage.
- Ensure patient medical records are created and filed appropriately ready for the outpatient administrators to process.
- Print clinic lists from Nervecentre/Shire in advance of clinic date.
- Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
- Request medical records from other areas in preparation for clinics.
- Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
- Notify Outpatient Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with departmental and/or Trust policies.
- Receive and respond to enquiries from relatives/external agencies always adhering to Trust confidentiality guidelines.
- Be able to competently use Nervecentre and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
- Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.
- Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Person Specification
Other requirements
Essential
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Displays self-confidence, innovation and a positive image
Planning and Organisation Skills
Essential
- Planning and organisation of routine tasks
- Plan and organise own time
- Ability to work within the designated Standard Operating Procedures
Analytical and Judgement Skills
Essential
- Understand the importance of confidentiality
- Exercise judgement and know when to seek advice when dealing with patient enquiries
Communication and Relationship Skills
Essential
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships
Experience
Essential
- General office experience
- Experience of Team Working
Desirable
- Knowledge of clinic reception work
- Knowledge of hospital IT systems,e.g. Nervecentre
- 18-week RTT knowledge and experience
Training and Qualifications
Essential
- 'O' level, GCSE or equivalent including English and Maths
Desirable
- 5 GCSE's A-C passes, including English and Maths or equivalent
Physical Skills
Essential
- Ability to retrieve files from shelving using appropriate equipment
Person Specification
Other requirements
Essential
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Displays self-confidence, innovation and a positive image
Planning and Organisation Skills
Essential
- Planning and organisation of routine tasks
- Plan and organise own time
- Ability to work within the designated Standard Operating Procedures
Analytical and Judgement Skills
Essential
- Understand the importance of confidentiality
- Exercise judgement and know when to seek advice when dealing with patient enquiries
Communication and Relationship Skills
Essential
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships
Experience
Essential
- General office experience
- Experience of Team Working
Desirable
- Knowledge of clinic reception work
- Knowledge of hospital IT systems,e.g. Nervecentre
- 18-week RTT knowledge and experience
Training and Qualifications
Essential
- 'O' level, GCSE or equivalent including English and Maths
Desirable
- 5 GCSE's A-C passes, including English and Maths or equivalent
Physical Skills
Essential
- Ability to retrieve files from shelving using appropriate equipment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Clinical Genetics
The Gables Building, 1st Floor, Gate 3, City Campus, Hucknall Road
Nottingham
NG5 1PB
Employer's website
https://www.nuh.nhs.uk/ (Opens in a new tab)