Job summary
This is an exciting opportunity for a Receptionist to join a diverse and motivated team in the Children's Renal and Urology Unit.
As the Unit Receptionist you will often be the first point of contact for the patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.
As a caring and positive person you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.
We are looking for an individual who is self motivated, content with working in a busy environment and who has good time management skills. You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times, have excellent interpersonal skills and the ability to prioritise your own work load.
Main duties of the job
The post holder will be required to provide a professional, efficient and comprehensive reception service within the Children's Renal and Urology Unit at QMC. Fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.
After appropriate training the post holder will be required to utilise the hospital systems to capture and update necessary data.
The role requires close liaison with other disciplines and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, health professional, internal departments and outside organisations.
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
About us
'With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.'
Job description
Job responsibilities
To provide a welcoming and friendly reception to patients, visitors, and members of the Multi-Disciplinary Team.
Deal with enquiries in person or by telephone in an efficient and polite manner.
To create and file Health record folders.
To maintain confidentiality of patient information following the I.G Code at all times.
To organise patient transport.
To organise Interpreting Services as required.
To accurately maintain Hospital Computer systems.
To organise for patients to attend their follow up appointments upon discharge including alterations and cancellations of appointments promptly and within the Consultants booking rules.
To ensure that the reception area is clean and tidy.
To undertake all extra Clerical duties attached to the post.
To record patient attendances and accurate data.
To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on the appropriate systems and within written health records as required.
Undertake the distribution and collection of information for surveys and audits as required.
Delivery and collection of samples to the appropriate laboratories.
Job description
Job responsibilities
To provide a welcoming and friendly reception to patients, visitors, and members of the Multi-Disciplinary Team.
Deal with enquiries in person or by telephone in an efficient and polite manner.
To create and file Health record folders.
To maintain confidentiality of patient information following the I.G Code at all times.
To organise patient transport.
To organise Interpreting Services as required.
To accurately maintain Hospital Computer systems.
To organise for patients to attend their follow up appointments upon discharge including alterations and cancellations of appointments promptly and within the Consultants booking rules.
To ensure that the reception area is clean and tidy.
To undertake all extra Clerical duties attached to the post.
To record patient attendances and accurate data.
To confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and to amend these on the appropriate systems and within written health records as required.
Undertake the distribution and collection of information for surveys and audits as required.
Delivery and collection of samples to the appropriate laboratories.
Person Specification
Experience
Essential
- Previous Receptionist / Customer Service experience
- To be educated to 'O' level, GCSE or equivalent standard including English and Maths
Desirable
- Experience of working in a hospital setting
- Use of IT systems eg. PAS, HISS, NOTIS,
Training
Essential
- Good general education - numeracy & literacy
Desirable
- Good typing skills - RSA III/NVQ level 3 in an administrative qualification or equivalent level of experience
Communication
Essential
- Ability to demonstrate confidentiality & discretion
- Good interpersonal skills
Desirable
- Recognition of own level of competence and limitations and able to communicate these to appropriate staff
Analytical
Essential
- Prioritise own workload to coordinate deadlines as determined by others.
- Understand the importance of instructions and written procedures
- Able to work using own initiative
Planning
Essential
- Demonstrate effective time management skills, works within prescribed deadlines
- Able to forward plan and prepare documents relating to discharge
Person Specification
Experience
Essential
- Previous Receptionist / Customer Service experience
- To be educated to 'O' level, GCSE or equivalent standard including English and Maths
Desirable
- Experience of working in a hospital setting
- Use of IT systems eg. PAS, HISS, NOTIS,
Training
Essential
- Good general education - numeracy & literacy
Desirable
- Good typing skills - RSA III/NVQ level 3 in an administrative qualification or equivalent level of experience
Communication
Essential
- Ability to demonstrate confidentiality & discretion
- Good interpersonal skills
Desirable
- Recognition of own level of competence and limitations and able to communicate these to appropriate staff
Analytical
Essential
- Prioritise own workload to coordinate deadlines as determined by others.
- Understand the importance of instructions and written procedures
- Able to work using own initiative
Planning
Essential
- Demonstrate effective time management skills, works within prescribed deadlines
- Able to forward plan and prepare documents relating to discharge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.