Deputy Service Manager (Paediatric Surgical Pathway 2)

Job summary

An exciting opportunity has arisen within Nottingham Children's Hospital for a full-time, permanent B5 Deputy Service Manager in the Paediatric Surgical Pathway.

Working as part of the wider service leadership team, the key requirement of the job will be to monitor and ensure delivery of key performance targets (including Referral to Treatment (RTT) targets, cancelled operations and MDT).

Provide support to the Service Manager, Service General Manager, Matron and Head of Service, provide a patient focused administration service to hospital outpatients, day case and elective patients and provide line management to administrative staff.

The post will involve being responsible for the Trusts waiting lists. The post holder is also expected to assist and lead in the formulation and implementation of Service policies, projects and strategies through the efficient use of resources. The post holder will evaluate and develop processes and systems to ensure a caring, quality service is provided for patients and support the achievement of local and national patient access and activity targets.

If you would like more information please contact Kate Skill (kathryn.skill@nhs.net 07812 268773).

Main duties of the job

Line management of the administrative staff

To contribute to the delivery of ambitious targets by supporting the senior management team to continually improve performance within the service

Develop and review plans to achieve patient access targets at service level

Where identified communicate and implement process changes in services to clinical and admin/clerical staff

Have full working knowledge of hospital information systems

Ensure that systems and processes are in place to prevent breaches of guaranteed waiting times and that Trust's waiting list policies are implemented and monitored effectively, taking remedial action as required

Work with the relevant Heads of Service, Service Leads and Specialty General Manager to ensure that clinical and non-clinical complaints are thoroughly investigated and information supplied to support a timely response. Make recommendations and implement agreed actions for resolution and/or improvement

Communicate effectively with all clinical and non-clinical staff to ensure that local and national targets are achieved

Ensure induction and training arrangements on patient access targets are in place for all staff

Represent the service at local meetings

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.