Job summary
An exciting opportunity has arisen within Nottingham Children's Hospital, for a full-time, permanent, Band 6 Service Manager.
We are looking for a pro-active, dynamic, experienced manager with excellent communication, organisational, administrative, waiting list and staff management skills with a proven track record of working in a demanding and fast paced environment.
The postholder will be responsible for ensuring effective operational and strategic planning, development and management of the paediatric surgical services to ensure compliance with national waiting time targets. To achieve this the postholder will work collaboratively with a multidisciplinary team of Divisional Managers, Consultants, Nurses and Admin Teams to ensure the effective delivery of Trust, Directorate and Team objectives.
If you would like more information, please contact Maria Langwade on 07812-276754
Main duties of the job
Please see the attached job description for more detailed information relating to the duties and responsibilities for this post.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please see the attached job description for more detailed information relating to the duties and responsibilities for this post.
Job description
Job responsibilities
Please see the attached job description for more detailed information relating to the duties and responsibilities for this post.
Person Specification
Training and Qualifications
Essential
- A Level standard of education, or equivalent, to include Maths and English
- NVQ 3 in Management or equivalent
- Comprehensive IT experience/qualification.
- ILM Introductory Management Certificate or equivalent.
Desirable
Experience
Essential
- Experience within the Healthcare sector at a management level including: project management, business planning, change management, multidisciplinary working, financial management, human resource management, performance management
- Evidence of having achieved Challenging healthcare and business targets
- Well developed IT skills to manage and report on complex performance management information systems.
- Previous experience of managing staff.
Desirable
- Previous experience of using Medway PAS, Bluespier and other NUH reporting systems.
Communications and Relationship Skills
Essential
- Able to communicate business sensitive information
- Able to provide complex or sensitive information verbally and in range of documentary forms including letters and reports
- Secure agreement or co-operation from NHS staff at all levels of the organisation
- Maintain sensitivity and empathy in communication with patients/clients
- Day to day supervision of a team of staff
Desirable
- Experience of working in a similar role within the NHS.
- Experience of managing patient complaints
Analytical & Judgement Skills
Essential
- Able to use judgement to make decisions on meeting business targets
- Able to analyse a range of facts or situations, and compare a range of options
- Skilled in highlighting business performance information
- Proposes changes to practices, procedures for own area
- Able to undertake audits of healthcare data
- Knowledge and application of 6 and 18 week RTT pathways and cancer targets.
Planning & Organisation Skills
Essential
- Demonstrates an ability to work on own initiative
- Works within prescribed deadlines
- Can formulate and organise complex activities, and programmes
- Coordinating multi-disciplinary meetings
- Able to place orders and maintain stock control
- Able to exercise responsibility as authorised signatory for administrative processes
- Manage and develop computer filing systems
- Can train new members of staff in administrative systems
- Able to undertake significant job responsibility for maintaining operational systems
- Evidence of personal development relevant to post
Physical Skills
Essential
- Able to sit for long periods at a desk.
- Prolonged VDU usage.
Other Requirements
Essential
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Able to sustain concentration required for checking documents, for inputting into computer
- Displays self confidence, innovation and positive image
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Flexibility to be able to work across both campuses if required.
Person Specification
Training and Qualifications
Essential
- A Level standard of education, or equivalent, to include Maths and English
- NVQ 3 in Management or equivalent
- Comprehensive IT experience/qualification.
- ILM Introductory Management Certificate or equivalent.
Desirable
Experience
Essential
- Experience within the Healthcare sector at a management level including: project management, business planning, change management, multidisciplinary working, financial management, human resource management, performance management
- Evidence of having achieved Challenging healthcare and business targets
- Well developed IT skills to manage and report on complex performance management information systems.
- Previous experience of managing staff.
Desirable
- Previous experience of using Medway PAS, Bluespier and other NUH reporting systems.
Communications and Relationship Skills
Essential
- Able to communicate business sensitive information
- Able to provide complex or sensitive information verbally and in range of documentary forms including letters and reports
- Secure agreement or co-operation from NHS staff at all levels of the organisation
- Maintain sensitivity and empathy in communication with patients/clients
- Day to day supervision of a team of staff
Desirable
- Experience of working in a similar role within the NHS.
- Experience of managing patient complaints
Analytical & Judgement Skills
Essential
- Able to use judgement to make decisions on meeting business targets
- Able to analyse a range of facts or situations, and compare a range of options
- Skilled in highlighting business performance information
- Proposes changes to practices, procedures for own area
- Able to undertake audits of healthcare data
- Knowledge and application of 6 and 18 week RTT pathways and cancer targets.
Planning & Organisation Skills
Essential
- Demonstrates an ability to work on own initiative
- Works within prescribed deadlines
- Can formulate and organise complex activities, and programmes
- Coordinating multi-disciplinary meetings
- Able to place orders and maintain stock control
- Able to exercise responsibility as authorised signatory for administrative processes
- Manage and develop computer filing systems
- Can train new members of staff in administrative systems
- Able to undertake significant job responsibility for maintaining operational systems
- Evidence of personal development relevant to post
Physical Skills
Essential
- Able to sit for long periods at a desk.
- Prolonged VDU usage.
Other Requirements
Essential
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Able to sustain concentration required for checking documents, for inputting into computer
- Displays self confidence, innovation and positive image
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Flexibility to be able to work across both campuses if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.