Job summary
We currently have a full time vacancy for a receptionist post in the Urology Outpatients Department working at the City Campus
We are looking for an enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced, positive, developing environment.
The applicant should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holder should also be able to prioritise and work well as a member of a team, use your own initiative, maintaining accuracy with both verbal and written communication.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert
The role entails managing reception, welcoming approx. 120+ patients per day and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care in hospital.
For this exciting and challenging role candidates need to be keen to develop their administrative and clerical skills and be a team player. Receptionist skills, experience in the NHS, knowledge of the hospital and use of NUH computer systems such as MEDWAY PAS, NOTIS and UNITY would be a distinct advantage.
About us
The Outpatient reception is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.
Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.
Job description
Job responsibilities
The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department who also acts as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.
Job description
Job responsibilities
The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department who also acts as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.
Person Specification
Planning & organisation skills
Essential
- Able to organise own workload following period of induction.
- Flexible approach to work and changing demands
- The ability to pass on information accurately to registered staff.
Experience
Essential
- Experience of reception work.
- Experience of entering and retrieving data from a computer.
- Experience of working in a busy, challenging and ever changing environment.
Desirable
- Experience of working in a hospital environment.
communication & relationship
Essential
- Good communication skills . Excellent telephone manner. Good understanding of confidentiality.
- Remains calm in difficult and pressured situations
Desirable
- to have experience of working in a team.
Qualifications
Essential
- Achieved 5 O'levels/GCSEs including Maths and English or Equivalent EDCL
- Experience of using Microsoft Office products
- Previous experience of using Hospital IT systems e.g. Medway and NOTIS
Person Specification
Planning & organisation skills
Essential
- Able to organise own workload following period of induction.
- Flexible approach to work and changing demands
- The ability to pass on information accurately to registered staff.
Experience
Essential
- Experience of reception work.
- Experience of entering and retrieving data from a computer.
- Experience of working in a busy, challenging and ever changing environment.
Desirable
- Experience of working in a hospital environment.
communication & relationship
Essential
- Good communication skills . Excellent telephone manner. Good understanding of confidentiality.
- Remains calm in difficult and pressured situations
Desirable
- to have experience of working in a team.
Qualifications
Essential
- Achieved 5 O'levels/GCSEs including Maths and English or Equivalent EDCL
- Experience of using Microsoft Office products
- Previous experience of using Hospital IT systems e.g. Medway and NOTIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Urology Centre, Nottingham University Hospitals
Hucknall Road
Nottingham
NG5 1PB
Employer's website
https://www.nuh.nhs.uk/ (Opens in a new tab)