Job summary
An exciting opportunity has arisen to join NUH in the Medicine Care Group Quality Team. Following an organisational change process there are two vacancies in the new role of Quality Manager.
Main duties of the job
The post holder has responsibility for leading, maintaining and developing processes and systems within the Care Group to ensure delivery of high-quality care. This includes embedding robust governance arrangements in line with the Corporate Governance Framework which ensures standardisation and consistency across policies, templates, reporting and escalation processes.
The post holder is responsible for the provision of a comprehensive Care Group Quality Service, which is both responsive and accurate, providing safe and effective care to our patients. This will include engaging and facilitating effective quality governance processes and oversight of Directorates and Services. The post holder will also engage with corporate services to enable trust oversight of quality whilst working under the direction of the Care Group Deputy Head of Quality. The post holder will be the lead and expert within the Care Group for responding to queries or enquiries providing advice and guidance as required.
Reporting to the Care Group Deputy Head of Quality, the post holder will support senior members to provide leadership and operational oversight of the Care Group Quality Team.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please see the attached job description and person specification for more details about the role.
The post holder will be expected to work across all sites of NUH.
Job description
Job responsibilities
Please see the attached job description and person specification for more details about the role.
The post holder will be expected to work across all sites of NUH.
Person Specification
Training & Qualifications
Essential
- Educated to degree level in relevant subject or equivalent qualification/experience in specialist environment of quality (eg clinical effectiveness/patient safety and experience)
- Clinical background/professional qualification eg RN
- Management qualification or equivalent experience of leading and developing individuals and teams
- Evidence of completion or working towards PSIRF required training i.e. Involving patients, families and staff in learning from patient safety incidents, Duty of Candour, Systems approach to patient safety incidents
- Evidence of completion of relevant risk management training
Desirable
- .Working towards Masters level in relevant field
- .Completion of other patient safety earning response methodologies such as: After Action Review Training
- .Formal Quality Improvement Training
Experience
Essential
- Experience of working in the NHS, with experience of undertaking areas identified within the job description e.g. audit, patient safety, guidelines, complaints, risk, CQC work, claims.
- Understanding of the NHS Complaints procedure and current national issues Appreciation of the critical issues in the management of complaints Experience and/or involvement in the complaint investigation process
- Experience in the management of Patient Safety Incident Investigations
- Experience of working in a large and complex health environment (or on trustwide issues)
- Knowledge and understanding of the Care Quality Commission regulations
- Appreciation of key areas of the Clinical Effectiveness agenda
- Knowledge of quality and safety clinical governance policy framework and related documents
- Demonstratable experience of dealing with matters of a highly sensitive nature in a competent and aware nature
- Demonstratable experience of effective leadership of staff
- Understanding of Equality, Diversity and Inclusion
Desirable
- Experience in training and/or coaching and being open
- Awareness of Government policies and strategies in relation to clinical effectiveness
Communication and Relationship Skills
Essential
- Ability to prepare and deliver presentations to all levels of an organisation
- Ability to negotiate and influence front line and management staff at all levels; particularly where proposed approaches to incident management may differ
- Ability to negotiate and influence front line and management staff at all levels; particularly where proposed approaches to incident management may differ
- Able to function within a team as team leader or team member
- A collaborative and facilitative working style Articulate, influential and persuasive Ability to work across boundaries and breakdown barriers
- Advanced written skills with experience of different writing styles including reports, action plans, summaries and policies.
- The ability to encourage, enthuse and lead others. Visible leader with outstanding interpersonal skills
- Evidence of appropriate escalation of quality concerns
Analytical and Judgement Skills
Essential
- Demonstrable knowledge and experience of critical appraisal skills / the ability to evaluate, triangulate and critically appraise information
- Evidence of appropriate escalation of quality concerns
- Evidence of identifying service change as a result of learning from quality concerns
- Understanding of Confidentiality
Desirable
- Experience of using quality improvement methodology to monitor and improve services
Planning and Organisation Skills
Essential
- Well organised, methodical and analytical Ability to plan and organise a varying workload effectively to meet deadlines in the short and long term. A flexible approach to work with the ability to react accordingly to changing demands and work priorities
Physical skills
Essential
- Able to concentrate for prolonged periods Must have the ability to use a keyboard, Microsoft applications and IT systems.
- Ability to use the Microsoft Office software package to a sufficiently high level that personal efficiency and effectiveness are enhanced and good communication is facilitated.
Other requirements
Essential
- Embodies Trust Values of Safety, Kindness, Improving & Teamwork
- Able to work flexibly across sites and different locations as required.
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Person Specification
Training & Qualifications
Essential
- Educated to degree level in relevant subject or equivalent qualification/experience in specialist environment of quality (eg clinical effectiveness/patient safety and experience)
- Clinical background/professional qualification eg RN
- Management qualification or equivalent experience of leading and developing individuals and teams
- Evidence of completion or working towards PSIRF required training i.e. Involving patients, families and staff in learning from patient safety incidents, Duty of Candour, Systems approach to patient safety incidents
- Evidence of completion of relevant risk management training
Desirable
- .Working towards Masters level in relevant field
- .Completion of other patient safety earning response methodologies such as: After Action Review Training
- .Formal Quality Improvement Training
Experience
Essential
- Experience of working in the NHS, with experience of undertaking areas identified within the job description e.g. audit, patient safety, guidelines, complaints, risk, CQC work, claims.
- Understanding of the NHS Complaints procedure and current national issues Appreciation of the critical issues in the management of complaints Experience and/or involvement in the complaint investigation process
- Experience in the management of Patient Safety Incident Investigations
- Experience of working in a large and complex health environment (or on trustwide issues)
- Knowledge and understanding of the Care Quality Commission regulations
- Appreciation of key areas of the Clinical Effectiveness agenda
- Knowledge of quality and safety clinical governance policy framework and related documents
- Demonstratable experience of dealing with matters of a highly sensitive nature in a competent and aware nature
- Demonstratable experience of effective leadership of staff
- Understanding of Equality, Diversity and Inclusion
Desirable
- Experience in training and/or coaching and being open
- Awareness of Government policies and strategies in relation to clinical effectiveness
Communication and Relationship Skills
Essential
- Ability to prepare and deliver presentations to all levels of an organisation
- Ability to negotiate and influence front line and management staff at all levels; particularly where proposed approaches to incident management may differ
- Ability to negotiate and influence front line and management staff at all levels; particularly where proposed approaches to incident management may differ
- Able to function within a team as team leader or team member
- A collaborative and facilitative working style Articulate, influential and persuasive Ability to work across boundaries and breakdown barriers
- Advanced written skills with experience of different writing styles including reports, action plans, summaries and policies.
- The ability to encourage, enthuse and lead others. Visible leader with outstanding interpersonal skills
- Evidence of appropriate escalation of quality concerns
Analytical and Judgement Skills
Essential
- Demonstrable knowledge and experience of critical appraisal skills / the ability to evaluate, triangulate and critically appraise information
- Evidence of appropriate escalation of quality concerns
- Evidence of identifying service change as a result of learning from quality concerns
- Understanding of Confidentiality
Desirable
- Experience of using quality improvement methodology to monitor and improve services
Planning and Organisation Skills
Essential
- Well organised, methodical and analytical Ability to plan and organise a varying workload effectively to meet deadlines in the short and long term. A flexible approach to work with the ability to react accordingly to changing demands and work priorities
Physical skills
Essential
- Able to concentrate for prolonged periods Must have the ability to use a keyboard, Microsoft applications and IT systems.
- Ability to use the Microsoft Office software package to a sufficiently high level that personal efficiency and effectiveness are enhanced and good communication is facilitated.
Other requirements
Essential
- Embodies Trust Values of Safety, Kindness, Improving & Teamwork
- Able to work flexibly across sites and different locations as required.
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).