Job summary
This is an exciting opportunity to join the Home Enteral Tube Feeding team based within the Dietetic Department at the City Hospital . The Home Enteral feeding Tube Team consists of dietitians, nurses and support staff to deliver an essential service to patients in a variety of community settings who require nutritional support via feeding tubes and devices. The service covers both adult and paediatric patients.
Main duties of the job
As the Home Enteral Feeding Team Coordinator your role will be to ensure that a comprehensive service is available within the HEF team. You will be required to undertake routine and ad-hoc administration tasks in line with the needs of the service. Attention to detail is key alongside a good knowledge of spreadsheets. You will need to work both with team colleagues and be able to work autonomously. You will be required to prioritise your own workload and work within a diverse, dedicated team. This will require an often reactionary approach along with the ability to identify and make suggestions for improvement and the willingness to implement new ideas to enable efficient ways of working across the team.
You will require strong communication skills as this role entails liaising with a wide range of individuals including patients, members of the public, managers, and clinical staff.
This post will require you to work in an office environment whereby members of the team will work on a rotational basis in the office and remotely .
This is an excellent opportunity for a person with comprehensive ICT skills, sound communication skills - both written and verbal, with the ability to be self-motivated and organised along with possessing a methodical approach.
We are committed to continuing professional development for all our staff through a range of opportunities that include recognized training courses, involvement in service development and audit.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please also read the Job Description and Personal Spec
Job summary
The Home Enteral Tube Feeding (HETF) Service Co-ordinator will play a crucial role in the proactive management of the HETF service as part of a wider team. The post holder will work collaboratively with stakeholders to ensure patients receive an effective and efficient HETF service. Key stakeholders include our contracted nutritional products provider, other Trusts and finance and commissioning teams within NUH. The post holder will work with the Dietetic team to develop processes conducive to meeting timed milestones and key performance indicators for patient pathways and service performance. You will have contact with patients via the telephone or across other media.
Job description
Job responsibilities
Please also read the Job Description and Personal Spec
Job summary
The Home Enteral Tube Feeding (HETF) Service Co-ordinator will play a crucial role in the proactive management of the HETF service as part of a wider team. The post holder will work collaboratively with stakeholders to ensure patients receive an effective and efficient HETF service. Key stakeholders include our contracted nutritional products provider, other Trusts and finance and commissioning teams within NUH. The post holder will work with the Dietetic team to develop processes conducive to meeting timed milestones and key performance indicators for patient pathways and service performance. You will have contact with patients via the telephone or across other media.
Person Specification
Training & Qualifications
Essential
- NVQ in Administration Level 3 or equivalent experience
- 4 GCSE's with passes at grade C or above including English and Maths
- ICDL/ECDL or equivalent experience
Experience
Essential
- Working in an administration role
- Working telephone customer services role resolving queries and complaints
- Experience with data validation
- Experience of using Microsoft Office (e.g. Word & Excel) at an Intermediate level including (e.g. Excel: formatting, conditional formatting, filters, formulas, pivot tables, Vlookup)
- Experience with Patient Administration Systems (e.g. Medway and Notis)
Desirable
- Office 365 certification
- Advanced ECDL
Communication skills
Essential
- Must be able to clearly and accurately convey information both written and verbally to different audiences
- Maintains confidentiality, sensitivity and empathy with patients/colleagues
- Able to build and maintain positive working relationships with wider teams
Desirable
- Previous experience working within an administrative role in the NHS
Analytical and Judgement skills
Essential
- Able to validate data, identifying, investigating and correcting errors and inconsistencies with an eye to detail
Planning and Organisation skills
Essential
- Demonstrates an ability to organise and prioritise own work schedule
Person Specification
Training & Qualifications
Essential
- NVQ in Administration Level 3 or equivalent experience
- 4 GCSE's with passes at grade C or above including English and Maths
- ICDL/ECDL or equivalent experience
Experience
Essential
- Working in an administration role
- Working telephone customer services role resolving queries and complaints
- Experience with data validation
- Experience of using Microsoft Office (e.g. Word & Excel) at an Intermediate level including (e.g. Excel: formatting, conditional formatting, filters, formulas, pivot tables, Vlookup)
- Experience with Patient Administration Systems (e.g. Medway and Notis)
Desirable
- Office 365 certification
- Advanced ECDL
Communication skills
Essential
- Must be able to clearly and accurately convey information both written and verbally to different audiences
- Maintains confidentiality, sensitivity and empathy with patients/colleagues
- Able to build and maintain positive working relationships with wider teams
Desirable
- Previous experience working within an administrative role in the NHS
Analytical and Judgement skills
Essential
- Able to validate data, identifying, investigating and correcting errors and inconsistencies with an eye to detail
Planning and Organisation skills
Essential
- Demonstrates an ability to organise and prioritise own work schedule
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).