Job summary
We are looking for an enthusiastic member of staff who can join a team of well established training Officers as well as several new members of staff. The post holder will be line managing staff who will be responsible for the delivery of training for the new Nervecentre modules (to replacement current careflow functionality) and support the National Rehabilitation Center (NRC) and Community Diagnostics Centre (CDC). The NRC is implementing new technologies and digital solutions as pilot projects and likely first-of-type initiatives. . The role will work closely with our training team supervisor, Digital Education and Access Lead and Digital content Team manager. The deployment trainers work closely with the Digital content creation team too so experience of e-learning creation is desirable.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
The post holder is the Digital Education and Access Lead for the Deployment side of the Digital Services Clinical System Training Team and their main focus will be to manage the new training delivered to staff across the organisation in the use of clinical IT systems. In addition the post holder will also be a member of the Digital Services Product Management Team and will contribute to the account management and on-going support of new and existing clinical IT systems and the associated change control and configuration processes.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
For further details / informal visits contact:
Name
Eleanor Jones
Job title
Digital Services Training and Access Manager
Email address
eleanor.jones@nuh.nhs.uk
Telephone number
07812268287
Job description
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
For further details / informal visits contact:
Name
Eleanor Jones
Job title
Digital Services Training and Access Manager
Email address
eleanor.jones@nuh.nhs.uk
Telephone number
07812268287
Person Specification
Training & Qualifications
Essential
- Educated to Postgraduate degree level or equivalent experience or training.
- Recognised qualification in training or equivalent experience
- Achieved an IT computer qualification (ECDL or equivalent).
Desirable
- Trained in most NUH IT systems with the ability to demonstrate or extensive experience of use of these systems
- ITIL Service Management foundation level
- Microsoft Project qualification or training
- PRINCE 2 foundation level or equivalent
Experience
Essential
- Has expert knowledge of the majority of the core Clinical IT Systems used within the Trust.
- Experience of 'one to one' and Group training delivery.
- Able to manage and maintain the provision of a support service to end customers.
- Ability to manage and coordinate the creation of new training material, courses and rotas based on sound analysis of training needs and evaluation.
- Experience of report creation (e.g Training needs analysis, deployment training reports to monitor predicted trained go live numbers)
- Ability to create/maintain e-learning training materials (e-learning portal info, videos, etc)
- Experience of managing access profiles.
- Has in depth experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems
- Knowledge of ICT related policies e.g. Freedom of Information, Data Protection.
Desirable
- Experience of staff management including development and recruitment.
- Recognised qualification or course attendance in staff management.
- Understanding and application of the Cranfield's school of management benefits and change management processes.
- Understanding of clinical and business functions across the Health Community.
- Has practical knowledge of ITIL and ISO9002 auditing and standards, minimum certification at ITIL foundation level.
- Knowledge of the IG toolkit requirements for Training and access.
Communication and relationship skills
Essential
- Excellent communication skills both written and oral including presentations to large audiences.
- Able to manage, lead and motivate others, setting objectives and monitoring performance of a team of staff
- Ability to provide expert guidance on training for IT systems to all hospital staff.
- Customer focused and able to create, build and maintain relationships at all levels.
- Represent the Training service, attending at both NUH and external management meetings.
- Ability to provide account management in order to manage supplier relationships according to agreed SLA's
- Demonstrates a high level of customer care and the need to deliver customer focused system support services on a 24/7 basis.
- Ability to manage differing and sometimes conflicting demands for time and resources by users/customers.
- Able to produce concise/clear technical and non technical reports/papers for training, support and implementation.
Desirable
- Delivery of quality training working to a recognised standard e.g.ISO9000
- Detailed knowledge of ICT related policies e.g. Data Protection
- Experience of convening and chairing meetings
- Ability to influence and negotiate within an NHS environment.
Analytical and Judgement skills
Essential
- Excellent analytical and problem solving skills for all aspects of training, support and implementation.
- Ability to manage the customer service and manage complaints and potential conflicts over limited resources.
- Determine the urgency of a situation and appropriately.
- Make judgements and decisions in the absence of more senior managers.
- Has a high level of analytical and problem solving skills.
- Can demonstrate the ability to produce impact analysis for system changes, eg. Interpreting the impact of a complex application change
- Liaison with customers including management of complaints and potential conflict over limited resources.
Desirable
- Ability to audit and evaluate training and access for the client in their workplace.
- Ability to Quality Assure the ICT Training Service including documentation to ISO9000 standards.
- Make judgements and decisions in the absence of more senior managers.
Planning and organisation skills
Essential
- Ability to prioritise and plan the team's workload
- To manage a training schedule and associated material e.g. lessons plans, user guides.
- Experience of objective setting and performance management.
- Able to lead and be an active member of a given project team, demonstrating the ability to lead in their area of responsibility and cope with unpredictable behaviour
- Experience of directing staff and evaluating the performance of the Hospital Systems Trainers
- Is able to motivate others both within ICT and throughout the Trust
- Able to work in a climate of change
- Is able to work both as an individual using ones own initiative and as a team member, prioritising workloads for self and others
- Responsible for own personal development
Desirable
- Experience of managing a budget or an understanding of budget management issues
Physical skills
Essential
- The post requires highly developed physical skills to be able to meet the demands of the role e.g.: oAdvanced keyboard/mouse skills. oAbility to operate a laptop and projector. oAbility to manage an audience of delegates, with varying skills and doubts, by using sensory skills
- Ability to deliver workplace training in 'sensitive' areas of the hospital such as Wards & Theatres.
- Able to concentrate for long periods in an unpredictable/reactive environment
- Able to work under pressure with tight deadlines and provide difficult feedback to trust staff.
Desirable
- Able to drive and holds a current driving license.
Other requirements specific to the role
Essential
- Frequently required to stand for long periods of times whilst delivering courses/presentations.
- Willing to work at short notice at either campus contrary to designated training schedule.
Person Specification
Training & Qualifications
Essential
- Educated to Postgraduate degree level or equivalent experience or training.
- Recognised qualification in training or equivalent experience
- Achieved an IT computer qualification (ECDL or equivalent).
Desirable
- Trained in most NUH IT systems with the ability to demonstrate or extensive experience of use of these systems
- ITIL Service Management foundation level
- Microsoft Project qualification or training
- PRINCE 2 foundation level or equivalent
Experience
Essential
- Has expert knowledge of the majority of the core Clinical IT Systems used within the Trust.
- Experience of 'one to one' and Group training delivery.
- Able to manage and maintain the provision of a support service to end customers.
- Ability to manage and coordinate the creation of new training material, courses and rotas based on sound analysis of training needs and evaluation.
- Experience of report creation (e.g Training needs analysis, deployment training reports to monitor predicted trained go live numbers)
- Ability to create/maintain e-learning training materials (e-learning portal info, videos, etc)
- Experience of managing access profiles.
- Has in depth experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems
- Knowledge of ICT related policies e.g. Freedom of Information, Data Protection.
Desirable
- Experience of staff management including development and recruitment.
- Recognised qualification or course attendance in staff management.
- Understanding and application of the Cranfield's school of management benefits and change management processes.
- Understanding of clinical and business functions across the Health Community.
- Has practical knowledge of ITIL and ISO9002 auditing and standards, minimum certification at ITIL foundation level.
- Knowledge of the IG toolkit requirements for Training and access.
Communication and relationship skills
Essential
- Excellent communication skills both written and oral including presentations to large audiences.
- Able to manage, lead and motivate others, setting objectives and monitoring performance of a team of staff
- Ability to provide expert guidance on training for IT systems to all hospital staff.
- Customer focused and able to create, build and maintain relationships at all levels.
- Represent the Training service, attending at both NUH and external management meetings.
- Ability to provide account management in order to manage supplier relationships according to agreed SLA's
- Demonstrates a high level of customer care and the need to deliver customer focused system support services on a 24/7 basis.
- Ability to manage differing and sometimes conflicting demands for time and resources by users/customers.
- Able to produce concise/clear technical and non technical reports/papers for training, support and implementation.
Desirable
- Delivery of quality training working to a recognised standard e.g.ISO9000
- Detailed knowledge of ICT related policies e.g. Data Protection
- Experience of convening and chairing meetings
- Ability to influence and negotiate within an NHS environment.
Analytical and Judgement skills
Essential
- Excellent analytical and problem solving skills for all aspects of training, support and implementation.
- Ability to manage the customer service and manage complaints and potential conflicts over limited resources.
- Determine the urgency of a situation and appropriately.
- Make judgements and decisions in the absence of more senior managers.
- Has a high level of analytical and problem solving skills.
- Can demonstrate the ability to produce impact analysis for system changes, eg. Interpreting the impact of a complex application change
- Liaison with customers including management of complaints and potential conflict over limited resources.
Desirable
- Ability to audit and evaluate training and access for the client in their workplace.
- Ability to Quality Assure the ICT Training Service including documentation to ISO9000 standards.
- Make judgements and decisions in the absence of more senior managers.
Planning and organisation skills
Essential
- Ability to prioritise and plan the team's workload
- To manage a training schedule and associated material e.g. lessons plans, user guides.
- Experience of objective setting and performance management.
- Able to lead and be an active member of a given project team, demonstrating the ability to lead in their area of responsibility and cope with unpredictable behaviour
- Experience of directing staff and evaluating the performance of the Hospital Systems Trainers
- Is able to motivate others both within ICT and throughout the Trust
- Able to work in a climate of change
- Is able to work both as an individual using ones own initiative and as a team member, prioritising workloads for self and others
- Responsible for own personal development
Desirable
- Experience of managing a budget or an understanding of budget management issues
Physical skills
Essential
- The post requires highly developed physical skills to be able to meet the demands of the role e.g.: oAdvanced keyboard/mouse skills. oAbility to operate a laptop and projector. oAbility to manage an audience of delegates, with varying skills and doubts, by using sensory skills
- Ability to deliver workplace training in 'sensitive' areas of the hospital such as Wards & Theatres.
- Able to concentrate for long periods in an unpredictable/reactive environment
- Able to work under pressure with tight deadlines and provide difficult feedback to trust staff.
Desirable
- Able to drive and holds a current driving license.
Other requirements specific to the role
Essential
- Frequently required to stand for long periods of times whilst delivering courses/presentations.
- Willing to work at short notice at either campus contrary to designated training schedule.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.