Nottingham University Hospitals NHS Trusts

Outpatient Receptionist

The closing date is 04 August 2025

Job summary

This is an brilliant opportunity for a Receptionist to join a small and friendly team here in our Maxillofacial and Orthodontic department at QMC, on a full time and permanent basis.

As an Outpatient Receptionist, you will often be the first point of contact for the patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.

As a caring and positive person you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.

Main duties of the job

We are looking for an individual who is self motivated, content with working in a busy environment and who has good time management skills.

You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team.

It is essential that you act professionally at all times, have excellent interpersonal skills and the ability to prioritise your own work load.

Please familiarise yourself with the job description and person specification attached to this advert.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Details

Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

164-7246633

Job locations

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person Specification

Training and Qualifications

Essential

  • Maths and English GCSE grade C or above (or equivalent)

Desirable

  • Level 2 in Business Admin or Customer Service

Experience

Essential

  • Excellent customer service skills
  • Experience of using a computer
  • Managing enquiries via telephone and in person

Desirable

  • Working in a busy and challenging environment

Communication and relationship skills

Essential

  • Friendly and professional telephone manner
  • Understanding of confidentiality
  • Ability to work as part of a team

Desirable

  • Maintaining sensitivity and empathy

Analytical and judgement skills

Essential

  • Ability to analyse situations
  • Uses own initiative

Desirable

  • Understanding or awareness of safeguarding

Planning and organisation skills

Essential

  • Ability to manage own time effectively
  • Ability to work flexibly
Person Specification

Training and Qualifications

Essential

  • Maths and English GCSE grade C or above (or equivalent)

Desirable

  • Level 2 in Business Admin or Customer Service

Experience

Essential

  • Excellent customer service skills
  • Experience of using a computer
  • Managing enquiries via telephone and in person

Desirable

  • Working in a busy and challenging environment

Communication and relationship skills

Essential

  • Friendly and professional telephone manner
  • Understanding of confidentiality
  • Ability to work as part of a team

Desirable

  • Maintaining sensitivity and empathy

Analytical and judgement skills

Essential

  • Ability to analyse situations
  • Uses own initiative

Desirable

  • Understanding or awareness of safeguarding

Planning and organisation skills

Essential

  • Ability to manage own time effectively
  • Ability to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Elizabeth Turner

elizabeth.turner49@nhs.net

01159249924

Details

Date posted

25 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

164-7246633

Job locations

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Supporting documents

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