Job summary
The EUC Mobile Device Management (MDM) Team Leader will be responsible for managing and maintaining all iOS devices across the whole organisation. You will be responsible for updating existing mobile device policies and creating new policy to meet the needs of our mobility strategy.
The EUC MDM Team Leader will also hold the responsibility for day-to-day supervision and general Human Resources-related responsibilities for our team of MDM Administrators.
This is a full time 37.5 hours per week position. The post holder will be required to attend site in person Monday to Friday on a rota basis between core operating hours of 08:00 - 17:00 excluding bank holidays.
Main duties of the job
Please refer to Job Description and Person Specification documents for details of the Main Duties of the job.
About us
Every day, our teams at Nottingham University Hospitals NHS Trust (NUH) make a difference. We save lives, we improve lives, and we usher in new life. We are proud to play a central role in supporting the health and wellbeing of people in Nottingham, Nottinghamshire and our surrounding communities.
With more than 20,000 colleagues, we are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham and Nottinghamshire and a further four million people across the East Midlands and beyond. Our Trust spans over three sites including Queen's Medical Centre (QMC), Nottingham City Hospital and Ropewalk House.
We provide a range of national and internationally renowned specialist services, and we are at the forefront of new surgical procedures and research programmes.
Job description
Job responsibilities
Please refer to Job Description and Person Specification documents for Detailed job description and main responsibilities.
Job description
Job responsibilities
Please refer to Job Description and Person Specification documents for Detailed job description and main responsibilities.
Person Specification
Training and qualifications
Essential
- Educated to Level 2 (National Qualifications Framework) or higher including English, Mathematics, Science and at least three other subjects. ICT technical qualification relevant to role. Mobile Device Management system training / qualification, e.g. Mobile Iron, inTune for mobile devices, or equivalent experience.
Desirable
- Apple Certification Customer Services Skills training / qualification ITIL Foundation Level Prince2 or equivalent project management qualification
Experience
Essential
- At least of 3 years of proven work experience in a busy ICT operational team. In-depth technical knowledge of Apple iOS devices, including provisioning, configuration, troubleshooting and remote management. Technical knowledge of administering an Enterprise Mobile Device Management system. At least 2 years proven experience of supervising a team. In depth knowledge and proven work experience in a Mobile Device Management role. Hands on experience in ICT security systems, including endpoint devices management, anti-virus software and data leak protection. Experience of successfully delivering technical solutions on time. Has experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems Problem solving skills and ability to work under pressure.
Desirable
- Experience of working in a Healthcare organisation. Experience of supporting an ICT user base of 10000+ users. Knowledge of policies such as Freedom of Information Act 2000, Data Protection Act 1998 and Computer Misuse Act 1990. Has practical knowledge of ITIL and ISO9000 and/or ISO27001 auditing and standards.
Communication and Relationship Skills
Essential
- Excellent communication skills both written and oral. Demonstrate effective customer care skills, including how to understand, deliver and manage customer expectations Build and maintain good working relationships with internal and external stakeholders. Ability to communicate with a wide range of stakeholder interests including clinicians and senior managers from multiple organisations. Shows ability to actively promote fair treatment, valuing of diversity and equality of opportunity in employment and in the provision of services. Ability to manage differing and sometimes conflicting demands for time and resources by customers, respectfully and with integrity. Able to clearly present complex technical issues to a non-technical audience via various media (PowerPoint, Papers).
Analytical and Judgement
Essential
- Ability to analyse and interpret information and make valid contributions to decisions making at team level. Experienced in technical assessments which will result in service improvements for patients, staff and the Trust. Can work both as an individual using one's own initiative and as a team member, prioritising workloads.
Planning & Organisational
Essential
- Experienced in technical assessments which will result in service improvements for patients, staff and the Trust. Contribute to the technical mobile device strategy to meet the needs of the organisation. Able to work in a climate of rapid change and reprioritisation. Can work both as an individual using one's own initiative and as a team member, prioritising workloads. Responsible for own personal development.
Physical Skills
Essential
- Able to concentrate for long periods in an unpredictable/reactive environment. Reasonable level of fitness due to a large degree of walking to various locations across large campuses, and manual handling requirements for bulk deliveries etc.
Other
Essential
- Able and willing to work on-site every day. Willingness to accommodate short notice change to working location to meet operational needs, e.g. cover absence, attend meetings/training. Dress appropriately for the role as directed locally, and in accordance with Trust overarching policy. Hold a valid UK Category B Driving Licence (inc. manual gearbox), and able and willing to drive any vehicle in the Trust's fleet which this licence type allows, including light goods vehicles.
Person Specification
Training and qualifications
Essential
- Educated to Level 2 (National Qualifications Framework) or higher including English, Mathematics, Science and at least three other subjects. ICT technical qualification relevant to role. Mobile Device Management system training / qualification, e.g. Mobile Iron, inTune for mobile devices, or equivalent experience.
Desirable
- Apple Certification Customer Services Skills training / qualification ITIL Foundation Level Prince2 or equivalent project management qualification
Experience
Essential
- At least of 3 years of proven work experience in a busy ICT operational team. In-depth technical knowledge of Apple iOS devices, including provisioning, configuration, troubleshooting and remote management. Technical knowledge of administering an Enterprise Mobile Device Management system. At least 2 years proven experience of supervising a team. In depth knowledge and proven work experience in a Mobile Device Management role. Hands on experience in ICT security systems, including endpoint devices management, anti-virus software and data leak protection. Experience of successfully delivering technical solutions on time. Has experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems Problem solving skills and ability to work under pressure.
Desirable
- Experience of working in a Healthcare organisation. Experience of supporting an ICT user base of 10000+ users. Knowledge of policies such as Freedom of Information Act 2000, Data Protection Act 1998 and Computer Misuse Act 1990. Has practical knowledge of ITIL and ISO9000 and/or ISO27001 auditing and standards.
Communication and Relationship Skills
Essential
- Excellent communication skills both written and oral. Demonstrate effective customer care skills, including how to understand, deliver and manage customer expectations Build and maintain good working relationships with internal and external stakeholders. Ability to communicate with a wide range of stakeholder interests including clinicians and senior managers from multiple organisations. Shows ability to actively promote fair treatment, valuing of diversity and equality of opportunity in employment and in the provision of services. Ability to manage differing and sometimes conflicting demands for time and resources by customers, respectfully and with integrity. Able to clearly present complex technical issues to a non-technical audience via various media (PowerPoint, Papers).
Analytical and Judgement
Essential
- Ability to analyse and interpret information and make valid contributions to decisions making at team level. Experienced in technical assessments which will result in service improvements for patients, staff and the Trust. Can work both as an individual using one's own initiative and as a team member, prioritising workloads.
Planning & Organisational
Essential
- Experienced in technical assessments which will result in service improvements for patients, staff and the Trust. Contribute to the technical mobile device strategy to meet the needs of the organisation. Able to work in a climate of rapid change and reprioritisation. Can work both as an individual using one's own initiative and as a team member, prioritising workloads. Responsible for own personal development.
Physical Skills
Essential
- Able to concentrate for long periods in an unpredictable/reactive environment. Reasonable level of fitness due to a large degree of walking to various locations across large campuses, and manual handling requirements for bulk deliveries etc.
Other
Essential
- Able and willing to work on-site every day. Willingness to accommodate short notice change to working location to meet operational needs, e.g. cover absence, attend meetings/training. Dress appropriately for the role as directed locally, and in accordance with Trust overarching policy. Hold a valid UK Category B Driving Licence (inc. manual gearbox), and able and willing to drive any vehicle in the Trust's fleet which this licence type allows, including light goods vehicles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.