Job summary
The post holder will work as a member of the Cleaning Service team and will be responsible for the day to day operational supervision of a large number of Cleaning Service Assistants, split across a large site providing a 24/7 service, thus ensuring the promotion of a high- quality cleaning service supporting patients, visitors and staff. In line with the National Standards of cleanliness within a healthcare setting 2021.
The post holder will report to the Assistant Facilities Manager (AFM) for the respective zone and will support the department in delivery of national, regional and local cleaning directives in an ever-changing NHS landscape.
The post holder will be responsible for the monitoring of cleaning standards via audit, quality assurance checks and service review.
The post holder will be responsible for ensuring that a high standard of cleaning is continuously provided to patients, visitors and staff members across all site facilities 24/7.
Main duties of the job
Amongst other responsibilities the postholder will be required to maintain excellent working relationships via email, face to face meetings and phone calls with key stakeholders such as Infection Prevention and Control teams, (ICPT) Clinical Colleagues, Estates Colleagues and all external providers of good and services.
Reporting any signs of pests to the relevant department or contractor, via email, and phone.
Liaising with ward and department staff, patients, visitors in relation to complaints or concerns being raised.
Communicating with wards and department clinical staff informing them of any changes to the service.
Supporting clinical colleagues by giving advice on cleaning processes and procedures, providing appropriate support on queries, and complaints.
Give feedback to staff with regard to their performance and where required source additional training to help support and encourage staff members.
Support the FM and AFM's in delivering cleaning services team briefings, to include current issues and providing relevant information as appropriate, delivering monthly Tool Box Talks to all staff.
Contribute to the maintenance of a culture of engagement that involves staff in decisions on how the services are provided
Report any non-compliance to their zonal AFM.
The post holder will be responsible for ensuring high standards of cleanliness are achieved in line with Trust targets, Trust Policies, cleaning services Sop's, cleaning service schedules and work plans.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
For additional information, please refer to the full job description and person specs attached to this advert.
Job description
Job responsibilities
For additional information, please refer to the full job description and person specs attached to this advert.
Person Specification
Training & Qualifications
Essential
- Professional knowledge acquired through vocational qualification level 3, City and Guilds or equivalent plus additional knowledge acquired through training and experience to diploma or equivalent level
- Knowledge of work procedures, practices and equipment for a cleaning service
- Knowledge of COSSH procedures
- Basic Computer Skills
Desirable
- Technical knowledge of cleaning processes
- Knowledge of audits and surveys
- Ability to deliver technical cleaning related training
Experience
Essential
- Experience of managing a large number of staff
- In-depth knowledge of various administrative procedures, policies, and regulations to ensure efficient and effective work processes.
- Able to apply problem-solving skills to navigate non-routine tasks, complex issues, and unexpected situations that may arise in the work area.
Desirable
- Knowledge of the Trust Infection Control policy
- Previous knowledge of Hydrogen peroxide decontamination machines
- Worked in a similar position within a healthcare environment.
Communication & Relationship
Essential
- Ability to communicate effectively where there may be barriers to understanding
- Ability to receive and provide routine information both orally and in writing to colleagues, patients and clients
- Ability to receive deal with complex and sensitive information in relation to staff and job task
Person Specification
Training & Qualifications
Essential
- Professional knowledge acquired through vocational qualification level 3, City and Guilds or equivalent plus additional knowledge acquired through training and experience to diploma or equivalent level
- Knowledge of work procedures, practices and equipment for a cleaning service
- Knowledge of COSSH procedures
- Basic Computer Skills
Desirable
- Technical knowledge of cleaning processes
- Knowledge of audits and surveys
- Ability to deliver technical cleaning related training
Experience
Essential
- Experience of managing a large number of staff
- In-depth knowledge of various administrative procedures, policies, and regulations to ensure efficient and effective work processes.
- Able to apply problem-solving skills to navigate non-routine tasks, complex issues, and unexpected situations that may arise in the work area.
Desirable
- Knowledge of the Trust Infection Control policy
- Previous knowledge of Hydrogen peroxide decontamination machines
- Worked in a similar position within a healthcare environment.
Communication & Relationship
Essential
- Ability to communicate effectively where there may be barriers to understanding
- Ability to receive and provide routine information both orally and in writing to colleagues, patients and clients
- Ability to receive deal with complex and sensitive information in relation to staff and job task
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).