Job summary
The successful candidate will work closely with the Lead ICC Coordinator's to deliver the expansion of the NHS-Coronial-Sudden Unexpected Death (NHS-C-SUD) programme in the East Midlands geography. The NHS-C-SUD programme is an established Genomic Medicine Service (GMS) national transformation programme which aims to identify the cause of death and diagnose and treat relatives who are also potentially at risk of an inherited cardiac condition (ICC). Following a successful 2-year pilot phase, the programme is now moving towards national adoption, and we are excited to recruit an administrator to support with this expansion.
Main duties of the job
In addition to the below summary, you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
Working as part of a well-established team, the post holder will support the provision of a comprehensive secretarial and administrative service to consultants, SPR's and nurse practitioners. The post holder will be required to undertake a variety of administrative duties including the monitoring of patient results in line with the patient pathways.
The post holder must exercise initiative to organise their own workload and work within defined deadlines.
To understand the role in more detail, please read the attached job description and person specification.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Accurately transcribe clinical letters using BigHand, producing high quality work within defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of task within defined deadlines.
Establish and maintain admin systems/databases.
Deal with incoming mail, results/reports management.
Monitoring of clinicians results spreadsheets ensuring results are dealt with in a timely manner ensuring no unnecessary delay to the patient pathway.
Attending meetings where required and taking minutes.
Key point of contact for the clinicians.
Dealing with clinician queries and where appropriate managing diaries.
Telephone calls inbound and outbound relating to patient specific care in a confidential manner.
Typing of non-clinical letters as required.
Rescheduling of appointments at Clinician request.
Provide cover for PA colleagues during times of sickness and annual leave.
Share responsibility with line manager for own personal development.
Undertake any other duties which may be reasonably required.
Job description
Job responsibilities
Accurately transcribe clinical letters using BigHand, producing high quality work within defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of task within defined deadlines.
Establish and maintain admin systems/databases.
Deal with incoming mail, results/reports management.
Monitoring of clinicians results spreadsheets ensuring results are dealt with in a timely manner ensuring no unnecessary delay to the patient pathway.
Attending meetings where required and taking minutes.
Key point of contact for the clinicians.
Dealing with clinician queries and where appropriate managing diaries.
Telephone calls inbound and outbound relating to patient specific care in a confidential manner.
Typing of non-clinical letters as required.
Rescheduling of appointments at Clinician request.
Provide cover for PA colleagues during times of sickness and annual leave.
Share responsibility with line manager for own personal development.
Undertake any other duties which may be reasonably required.
Person Specification
Training & Qualifications
Essential
- 5 x GCSE, to include maths & English
- Proficient in Microsoft packages ie Microsoft word and excel
- Audiotyping
Desirable
- NVQ Business & administration level 3
Experience
Essential
- Recent NHS experience (minimum 2 years)
- Medical terminology
- Proven secretarial experience
- Electronic diary management
- Minute taking
- Experience of dealing with patient/public
Desirable
- Knowledge of waiting list management
- Knowledge of 18 week waits and cancer targets
Communication and Relationship Skills
Essential
- Must be able to clearly and accurately convey information from both verbal and documented reports.
- Must be understanding and helpful
- Uses information gathered to inform others
- Can complete letters, forms, reports & tables using IT systems
- Friendly and professional telephone manner
- Maintain sensitivity and empathy in communication with patients/clients.
- Recognise own role as part of an effective team
- Has ability to motivate, coach and mentor others within the team
- Good organisational skills and ability to multitask
Analytical and Judgement Skills
Essential
- Able to use judgement to make decisions in order to solve problems/enquiries
- Uses own initiative
- Works in line with organisational goals and objectives
- Recognises training requirements and opportunities for continuous team improvement.
- Able to analyse situations/issues
- Uses resources cost effectively
Planning and Organisation
Essential
- Demonstrates an ability to organise own work schedule
- Demonstrates an ability to delegate and organise work for others
- Manages time effectively and displays initiative
- Works within prescribed deadlines
- Evidence of personal development relevant to post.
- Consistently works to a high standard
- Sets and achieves high standards for own behaviour and personal presentation
Other requirements/specifics for the role
Essential
- Able to work across both campuses when required
Physical skills
Essential
- Frequent use of VDU equipment
- Frequent use of VDU equipment
Person Specification
Training & Qualifications
Essential
- 5 x GCSE, to include maths & English
- Proficient in Microsoft packages ie Microsoft word and excel
- Audiotyping
Desirable
- NVQ Business & administration level 3
Experience
Essential
- Recent NHS experience (minimum 2 years)
- Medical terminology
- Proven secretarial experience
- Electronic diary management
- Minute taking
- Experience of dealing with patient/public
Desirable
- Knowledge of waiting list management
- Knowledge of 18 week waits and cancer targets
Communication and Relationship Skills
Essential
- Must be able to clearly and accurately convey information from both verbal and documented reports.
- Must be understanding and helpful
- Uses information gathered to inform others
- Can complete letters, forms, reports & tables using IT systems
- Friendly and professional telephone manner
- Maintain sensitivity and empathy in communication with patients/clients.
- Recognise own role as part of an effective team
- Has ability to motivate, coach and mentor others within the team
- Good organisational skills and ability to multitask
Analytical and Judgement Skills
Essential
- Able to use judgement to make decisions in order to solve problems/enquiries
- Uses own initiative
- Works in line with organisational goals and objectives
- Recognises training requirements and opportunities for continuous team improvement.
- Able to analyse situations/issues
- Uses resources cost effectively
Planning and Organisation
Essential
- Demonstrates an ability to organise own work schedule
- Demonstrates an ability to delegate and organise work for others
- Manages time effectively and displays initiative
- Works within prescribed deadlines
- Evidence of personal development relevant to post.
- Consistently works to a high standard
- Sets and achieves high standards for own behaviour and personal presentation
Other requirements/specifics for the role
Essential
- Able to work across both campuses when required
Physical skills
Essential
- Frequent use of VDU equipment
- Frequent use of VDU equipment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Trent Cardiac Centre, Nottingham City Hospital
Hucknall Road
Nottingham
NG5 1PB
Employer's website
https://www.nuh.nhs.uk/ (Opens in a new tab)