Job summary
The Improvement, Transformation and Programmes Directorate plays a vital role in the delivery of change across the Trust. Covering almost all major change programmes, including the sizeable digital transformation agenda and supporting our organisational pursuit of a continuous improvement culture and approach, our services connect across the Trust and beyond. The directorate contains the following services: The Programme Management Office; The Improvement & Transformation Team; The Financial Transformation Team; and The Digital Business Partnerships Team.
The Directorate Support team supports the Directorate Leadership Team and service senior leads to operate effectively and deliver their strategic, corporate and statutory objectives, ensuring that their time is utilised efficiently to support the needs of the organisation. They will provide a key point of contact for services and teams as appropriate.
Based within the PMO, this role will work across the directorate and take direct responsibility for the directorate support team ensuring close working across the directorate and across the wider portfolio of Digital, Information and Transformation to ensure operational excellence and standardisation where appropriate.
Main duties of the job
Liaise with a wide range of people, services and partner organisations/agencies both internally and externally on behalf of the Directorate Leadership Team
To proactively deal with complex issues, leading on and co-ordinating service developments with strict deadlines and ever-changing priorities as directed by the Directorate Leadership Team.
To have responsibility for compiling, prioritising and managing any business plans necessary to underpin and resource the Directorate's work programme.
To take responsibility for the business and administrative support activities including the supervision and delivery of key action plans, and to ensure there are clear plans that are communicated, actioned and delivered in a timely manner on behalf of the Directorate Leadership Team.
To be responsible for the management of communications and engagement activities on behalf of the Directorate Leadership Team ensuring they are appraised of priority, significant and contentious items. At times, this will involve producing objective prcis documents.
Manage the Directorate Leadership Team's diaries using independent judgement to prioritise their work schedule.
Budget holder and authorised signatory for allocated budgets
Preparation of all relevant administrative submissions and planning requirements in line with scheduled timelines and process.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please refer to the Job Description for a full outline of responsibilities related to the role and the service function.
Job description
Job responsibilities
Please refer to the Job Description for a full outline of responsibilities related to the role and the service function.
Person Specification
Training & Qualifications
Essential
- Educated to Degree Level, or possessing equivalent knowledge, training and experience, including health service management, change management
- Evidence of continuing personal development
Desirable
- Project management or Improvement qualification or equivalent
- Postgraduate healthcare leadership qualification
Experience
Essential
- Management and leadership experience of an administrative function or team, especially in busy and pressurised environments.
- Experience of managing formal and informal HR processes
- Advanced experience of providing a comprehensive administration service to senior level leadership teams at Band 6 for at least two years in the NHS or equivalent in other sectors.
- Substantial experience of writing high level papers and presentations that communicate complex and difficult issues in a simple and understandable manner.
- Experience of gathering and analysing data, identifying themes and distilling information, writing briefings and making appropriate recommendations
- Experience of handling highly confidential and sensitive information
- Experience of working in a complex, busy and pressurised environment with competing priorities.
- Experience of introducing improvement and/or change to a working environment, often where there are more than one with competing priorities
- Ability to follow Standard Financial Instructions on behalf of senior leadership.
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
- Knowledge of administrative procedures and information analysis
Desirable
- Experience of working in the wider public sector
- NHS administrative experience
- Knowledge of the NHS and its structures, current agenda and challenges.
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
- Knowledge of Caldicott and information governance.
Communication and Relationship Skills
Essential
- Excellent verbal and written communication skills
- Attention to detail
- Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
- Negotiating, networking and persuasive skills
- Enthusiastic and self-motivated with a friendly manner
- Compassionate and caring
Analytical and Judgement Skills
Essential
- Ability to apply sound judgement and logical approach to identify key or underlying issues in complex situations, being objective and innovative and using initiative to resolve problems
- Good numerical skills
- Planning and problem-solving skills and ability to respond to sudden unexpected demands
- Ability to pull together comprehensive draft reports, data and letters
Planning and Organisation Skills
Essential
- Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and others workload to meet deadlines
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales, with conflicting priorities.
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Person Specification
Training & Qualifications
Essential
- Educated to Degree Level, or possessing equivalent knowledge, training and experience, including health service management, change management
- Evidence of continuing personal development
Desirable
- Project management or Improvement qualification or equivalent
- Postgraduate healthcare leadership qualification
Experience
Essential
- Management and leadership experience of an administrative function or team, especially in busy and pressurised environments.
- Experience of managing formal and informal HR processes
- Advanced experience of providing a comprehensive administration service to senior level leadership teams at Band 6 for at least two years in the NHS or equivalent in other sectors.
- Substantial experience of writing high level papers and presentations that communicate complex and difficult issues in a simple and understandable manner.
- Experience of gathering and analysing data, identifying themes and distilling information, writing briefings and making appropriate recommendations
- Experience of handling highly confidential and sensitive information
- Experience of working in a complex, busy and pressurised environment with competing priorities.
- Experience of introducing improvement and/or change to a working environment, often where there are more than one with competing priorities
- Ability to follow Standard Financial Instructions on behalf of senior leadership.
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
- Knowledge of administrative procedures and information analysis
Desirable
- Experience of working in the wider public sector
- NHS administrative experience
- Knowledge of the NHS and its structures, current agenda and challenges.
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
- Knowledge of Caldicott and information governance.
Communication and Relationship Skills
Essential
- Excellent verbal and written communication skills
- Attention to detail
- Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
- Negotiating, networking and persuasive skills
- Enthusiastic and self-motivated with a friendly manner
- Compassionate and caring
Analytical and Judgement Skills
Essential
- Ability to apply sound judgement and logical approach to identify key or underlying issues in complex situations, being objective and innovative and using initiative to resolve problems
- Good numerical skills
- Planning and problem-solving skills and ability to respond to sudden unexpected demands
- Ability to pull together comprehensive draft reports, data and letters
Planning and Organisation Skills
Essential
- Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and others workload to meet deadlines
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales, with conflicting priorities.
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).