Nottingham University Hospitals NHS Trusts

Outpatient Receptionist

Information:

This job is now closed

Job summary

We currently have a vacancy for a receptionist post in Clinical Haematology Outpatients Department working at City Campus.

We are looking for a full time receptionist .

We are looking for enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced positive developing environment.

The applicants should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holders should also be able to prioritise and work well as members of a team, use their own initiative, maintaining accuracy with both verbal and written communication.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

The role entails managing reception, welcoming patients and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care for patients in hospital.

For this exciting and challenging role candidates need to be keen to develop their administrative and clerical skills and be a team player. Receptionist skills, experience in the NHS, knowledge of the hospital and use of NUH computer systems such as MEDWAY PAS and NOTIS would be a distinct advantage.

About us

The Outpatient reception is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.

Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.

Details

Date posted

18 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

164-6917258-A

Job locations

City Hospital

Hucknall Road

Nottingham

NG5 1PB


Job description

Job responsibilities

The successful candidates need to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department and will also act as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.

Job description

Job responsibilities

The successful candidates need to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department and will also act as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.

Person Specification

Planning & organisation skills

Essential

  • Able to organise own workload following period of induction. Flexible hours of working.

Desirable

  • The ability to pass on information accurately to registered staff.

Experience

Essential

  • Experience of reception/customer service. Experience of entering and retrieving data from a computer.

communication & relationship

Essential

  • Good communication skills with both adults and children. Excellent telephone manner. Good understanding of confidentiality.

Desirable

  • to have experience of working in a team.

Qualifications

Essential

  • GCSE English and Maths grades C and above

Desirable

  • Knowledge of Microsoft office and ICT skills
Person Specification

Planning & organisation skills

Essential

  • Able to organise own workload following period of induction. Flexible hours of working.

Desirable

  • The ability to pass on information accurately to registered staff.

Experience

Essential

  • Experience of reception/customer service. Experience of entering and retrieving data from a computer.

communication & relationship

Essential

  • Good communication skills with both adults and children. Excellent telephone manner. Good understanding of confidentiality.

Desirable

  • to have experience of working in a team.

Qualifications

Essential

  • GCSE English and Maths grades C and above

Desirable

  • Knowledge of Microsoft office and ICT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

City Hospital

Hucknall Road

Nottingham

NG5 1PB

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

City Hospital

Hucknall Road

Nottingham

NG5 1PB

Employer contact details

For questions about the job, contact:

Service Manager

Jessica Padmore

Jessica.padmore2@nuh.net

07812279463

Details

Date posted

18 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

164-6917258-A

Job locations

City Hospital

Hucknall Road

Nottingham

NG5 1PB


Supporting documents

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