Job summary
Eye Casualty offers a walk in service between 07:00 and 22:00, 365 days of the year. The successful candidate will be part of a small team providing reception cover for this service. This is predominately patient facing which requires customer based ability.
Standard shifts will be 07:00 to 19:30 and 09:30 to 22:00 and will be rotated over 7 days. This is a full time position and the shifts will be distributed over a 4 week period.
The Receptionist is the first point of contact for the patient, we are looking for someone with a welcoming and reassuring personality who is able to quickly capture and record essential information in an understanding, respectful manner.
Main duties of the job
Greeting patients who arrive in Eye Casualty.
Booking patients onto the data base, including the registering of patients with the hospital and entering information ready for the triage team.
Dealing with patients queries.
Tracking patients on the system when they are required to visit other areas of the hospital for tests and back into Eye Casualty, preventing unnecessary delays in their treatment and discharge.
Booking follow up appointments in the department and referring patients to a community provider for follow up.
Greeting and booking in patients attending for Rapid Access and Laser Clinics. Outcoming clinics when the patients visit is complete.
Setting up the reception area at the start of the day and clearing at the end of the day.
About us
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Detailed job description and main responsibilities
The main duties of the role are:
Greeting patients who arrive in Eye Casualty.
Booking patients onto the data base, including the registering of patients with the hospital and entering information ready for the triage team.
Dealing with patients queries.
Tracking patients on the system when they are required to visit other areas of the hospital for tests and back into Eye Casualty, preventing unnecessary delays in their treatment and discharge.
Booking follow up appointments in the department and referring patients to a community provider for follow up.
Greeting and booking in patients attending for Rapid Access and Laser Clinics. Outcoming clinics when the patients visit is complete.
Setting up the reception area at the start of the day and clearing at the end of the day.
General administration tasks when numbers permit.
Assisting the Nurse in Charge, Eye Casualty Manager, Deputy Service Manager and Service Manager with general administration tasks and with maintaining the flow of patients through the department.
For further details / informal visits contact:
Job description
Job responsibilities
Detailed job description and main responsibilities
The main duties of the role are:
Greeting patients who arrive in Eye Casualty.
Booking patients onto the data base, including the registering of patients with the hospital and entering information ready for the triage team.
Dealing with patients queries.
Tracking patients on the system when they are required to visit other areas of the hospital for tests and back into Eye Casualty, preventing unnecessary delays in their treatment and discharge.
Booking follow up appointments in the department and referring patients to a community provider for follow up.
Greeting and booking in patients attending for Rapid Access and Laser Clinics. Outcoming clinics when the patients visit is complete.
Setting up the reception area at the start of the day and clearing at the end of the day.
General administration tasks when numbers permit.
Assisting the Nurse in Charge, Eye Casualty Manager, Deputy Service Manager and Service Manager with general administration tasks and with maintaining the flow of patients through the department.
For further details / informal visits contact:
Person Specification
Training & Qualifications
Essential
- To be educated to 'O' level, GCSE or equivalent standard including English and Maths
Desirable
- oTo possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
Desirable
- oKnowledge of hospital IT systems, e.g. Medway PAS, Notis.
Other Requirements specific to the role
Essential
- oAble to work shifts including weekends and Bank Holidays
Analytical and Judgement skills
Essential
- Understand the importance of confidentiality
Planning and organisation skills
Essential
- oAbility to prioritise own tasks.
Person Specification
Training & Qualifications
Essential
- To be educated to 'O' level, GCSE or equivalent standard including English and Maths
Desirable
- oTo possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
Desirable
- oKnowledge of hospital IT systems, e.g. Medway PAS, Notis.
Other Requirements specific to the role
Essential
- oAble to work shifts including weekends and Bank Holidays
Analytical and Judgement skills
Essential
- Understand the importance of confidentiality
Planning and organisation skills
Essential
- oAbility to prioritise own tasks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.