Job summary
We are seeking an organised, professional, good humoured and patient person for our large friendly administration team in Gastroenterology.
Your main role would be to be responsible for the audio typing and transcription of all clinical correspondence across all specialties within the Directorate.
The successful person will be expected to ensure all clinical correspondence is typed and processed within specified timescales and will need to demonstrate a flexible approach to the job, providing typing support for the specialty. You will need fast and accurate audio typing skills and a sound knowledge of medical terminology.You will also need to be able to work across all NUH sites within the Specialty core hours of 08:00-17:00.
Main duties of the job
Accurately transcribing from digital dictation and Speech Recognition digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard with specified timescales
Responsible for the production of discharge summaries, clinical papers and material for publication from audio or copy typing
Use judgement and initiative to prioritise importance/urgency of particular requests within defined guidelines
Undertake daily peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work
Ability to exchange sensitive or contentious information with diplomacy and confidential manner
Liaising with outpatient administrator re. appointments/ necessary important clinical information to ensure patients are seen on their pathway without delay
Manage retrieval of Inter Provider Transfers then record and take any necessary action as appropriate
Undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway
Ensure RTT patient data quality is accurate at all times
Adapt a flexible attitude to meet the needs of the service, taking into consideration each department's unique specialty and the subsequent requirements of such specialist services.
Provide cover for other Patient Pathway Administrator colleagues during times of sickness and annual leave and as requested by line manager
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Job description
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person Specification
Qualifications
Essential
- 5 GCSE's or equivalent at Grade C or above - must include English
- RSA III or equivalent typing qualification / word processing qualification / relevant experience
Desirable
- NVQ 3 in Administration or equivalent
- ECDL or equivalent
Experience
Essential
- Proven typing / audio typing / fast and accurate audio typing
- Administration experience
- Experience in using Microsoft Office and Outlook
- Demonstrates an understanding of patient / client confidentiality
- Can complete letters, forms, reports and tables using computerised technology from information collected
- Managing enquiries from patients and other clinical staff via telephone and in person
Desirable
- Previous experience of working in the NHS and experience using transcription software such as Winscribe or BigHand
- Experience of using Medical Office, WebHiss, Careflow or Notis
- Knowledge of 18 week and Cancer Pathway targets
- Understanding of medical terminology
Communication and Relationship Skills
Essential
- Use of correct grammar and spelling
- Able to clearly and accurately convey information gathered from both verbal and documented reports in writing and verbally
- Use of information gathered to inform others
- Awareness of and ability to implement confidentiality, sensitivity and empathy both in communication with contacts in and out of the Trust
- Recognises own role within the team
- Abel to build and maintain constructive working relationships with team members
- Excellent verbal and written communication skills
- Able to communicate with service users, patients and external agencies in a clear and concise manner
Desirable
- Is open to suggestions, ideas and new working practices within a team
- Able to apply NUH Values and Behaviours to own daily work
Analytical and Judgement skills
Essential
- Able to use judgement to make decisions in order to solve problems / enquiries
- Able to analyse situations / issues
- Uses resources cost effectively
- Works in line with standard procedures
- Able to complete tasks using own initiative
- Seeks appropriate training opportunities
- Works in line with organisational goals and objectives
Planning and Organisation skills
Essential
- Consistently works to high standards
- Works within prescribed deadlines
- Ability to plan and organise own time
Physical skills
Essential
- Ability to type for lengthy periods of time whilst listening to dictation
- Frequent use of VDU equipment / frequent sitting at a keyboard
- Uses own equipment responsibly
Other Requirements Specific to the Role
Essential
- Able to work on site, during core hours of 08:00-17:00
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Able to support colleagues during periods of annual leave or to accommodate working patterns
- Gives consistent and stable performance under pressure
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Displays self-confidence, innovation and positive image
Person Specification
Qualifications
Essential
- 5 GCSE's or equivalent at Grade C or above - must include English
- RSA III or equivalent typing qualification / word processing qualification / relevant experience
Desirable
- NVQ 3 in Administration or equivalent
- ECDL or equivalent
Experience
Essential
- Proven typing / audio typing / fast and accurate audio typing
- Administration experience
- Experience in using Microsoft Office and Outlook
- Demonstrates an understanding of patient / client confidentiality
- Can complete letters, forms, reports and tables using computerised technology from information collected
- Managing enquiries from patients and other clinical staff via telephone and in person
Desirable
- Previous experience of working in the NHS and experience using transcription software such as Winscribe or BigHand
- Experience of using Medical Office, WebHiss, Careflow or Notis
- Knowledge of 18 week and Cancer Pathway targets
- Understanding of medical terminology
Communication and Relationship Skills
Essential
- Use of correct grammar and spelling
- Able to clearly and accurately convey information gathered from both verbal and documented reports in writing and verbally
- Use of information gathered to inform others
- Awareness of and ability to implement confidentiality, sensitivity and empathy both in communication with contacts in and out of the Trust
- Recognises own role within the team
- Abel to build and maintain constructive working relationships with team members
- Excellent verbal and written communication skills
- Able to communicate with service users, patients and external agencies in a clear and concise manner
Desirable
- Is open to suggestions, ideas and new working practices within a team
- Able to apply NUH Values and Behaviours to own daily work
Analytical and Judgement skills
Essential
- Able to use judgement to make decisions in order to solve problems / enquiries
- Able to analyse situations / issues
- Uses resources cost effectively
- Works in line with standard procedures
- Able to complete tasks using own initiative
- Seeks appropriate training opportunities
- Works in line with organisational goals and objectives
Planning and Organisation skills
Essential
- Consistently works to high standards
- Works within prescribed deadlines
- Ability to plan and organise own time
Physical skills
Essential
- Ability to type for lengthy periods of time whilst listening to dictation
- Frequent use of VDU equipment / frequent sitting at a keyboard
- Uses own equipment responsibly
Other Requirements Specific to the Role
Essential
- Able to work on site, during core hours of 08:00-17:00
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Able to support colleagues during periods of annual leave or to accommodate working patterns
- Gives consistent and stable performance under pressure
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Displays self-confidence, innovation and positive image
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Gastroenterology Office, City Hospital Campus
Hucknall Road
Nottingham
NG5 1PB
Employer's website
https://www.nuh.nhs.uk/ (Opens in a new tab)