Nottingham University Hospitals NHS Trusts

Receptionist

Information:

This job is now closed

Job summary

This is a permanent position working 22.5 hours a week - 3 days a weekbetween Monday - Friday between the hours of 8am - 6pm

Ideally the successful candidate will have previous experience of working within an outpatient environment on a busy reception desk.

Main duties of the job

In addition to the below summary, you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

The role includes working on a busy outpatient reception desk. You will be the first point of contact for patients, family and staff coming into the department.

The main elements to the role include booking patients into Clinic, booking appointments and completing clinic outcomes.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Details

Date posted

12 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

164-6726038

Job locations

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Job description

Job responsibilities

Working on a busy outpatient reception desk.

Meet patients, check and update personal information.

Booking appointments.

Deal with queries from patients and staff face to face and over the telephone.

Work as part of a multi-disciplinary team.

Ensure clinic outcomes are recorded in a timely manner.

Present a professional, polite and courteous attitude at all times.

Job description

Job responsibilities

Working on a busy outpatient reception desk.

Meet patients, check and update personal information.

Booking appointments.

Deal with queries from patients and staff face to face and over the telephone.

Work as part of a multi-disciplinary team.

Ensure clinic outcomes are recorded in a timely manner.

Present a professional, polite and courteous attitude at all times.

Person Specification

Training and Qualifications

Essential

  • To be educated to GCSE standard including Maths and English

Experience

Essential

  • Customer Service Skills

Desirable

  • Knowledge of hospital IT systems eg Careflow,

Communication

Essential

  • Ability to communicate in a clear and effective manner `

Planning and organisation skills

Essential

  • Able to plan and organise own workload
Person Specification

Training and Qualifications

Essential

  • To be educated to GCSE standard including Maths and English

Experience

Essential

  • Customer Service Skills

Desirable

  • Knowledge of hospital IT systems eg Careflow,

Communication

Essential

  • Ability to communicate in a clear and effective manner `

Planning and organisation skills

Essential

  • Able to plan and organise own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Service Manager

Sharna Croft

sharna.croft@nuh.nhs.uk

07713097031

Details

Date posted

12 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

164-6726038

Job locations

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH


Supporting documents

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