Job summary
An exciting job role has been created to become an integral member of the Radiology Team. The post holder will be expected to coordinate ED and inpatients radiology referrals and to manage the Virtual ward referrals for Radiology. They will work in collaboration with the Radiologists, Radiographers, organising patient flow within Radiology to ensure timely access and resolution of queries which may affect patient flow across the whole department. They will work on a rotation to provide service cover across 7 days.
Main duties of the job
To assist in the efficient running of the Radiology Department by liaising with wards/ ED/theatres and porters to ensure patients arrive in a timely manner and are correctly prepared for imaging. The post holder will support the Radiographer team leader and Radiology registrars by performing non-clinical tasks which will release radiographer and registrar time to support scanning and reporting of the patients.
They will take actions to avoid delays such as contacting wards to establish patient status and readiness for the scan, explaining what is required.
A proactive approach is required to pre-empt delays where possible by using their knowledge and understanding of Radiology as well as the Virtual Ward pathway and hospital systems such as CRIS/Medway and Nerve Centre in order to monitor the patient flow and identify issues.
About us
We have an important contribution to make to life in Nottingham and the wider region and we take this responsibility seriously. With 15,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. We have a budget of just under £1billion, 90 wards and 1,700 beds across three main sites: QMC, City Hospital and Ropewalk House. We deliver district general services to 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities. Our specialist services allows us to deliver care to 4.5m people from across the East Midlands and nationally for a handful of services.
We have a national and international reputation for many of our specialist services, including stroke, renal, neurosciences, cancer services and trauma.
We play a vital role in the education and training of doctors, nurses and other healthcare professionals.
Job description
Job responsibilities
To have an overall understanding of what patients are waiting for and proactively address delays by liaising with the relevant referring ward/area.
Have an awareness of capacity within each area to ensure patient flow in each area is as smooth as possible and reduce situations of patient build-up and conversely poor utilisation of the scanner.
Take responsibility for answering hospital calls regarding in-patients to a central Radiology number including calls from referring clinicians and give proactive advice, problem solving and escalating as appropriate. This will include re-organisation of existing workload on a frequent basis in response to queries received from consultants, registrars and external clients.
Answer all queries regarding scan times and results availabilities for all in-patients attending Radiology.
Liaise with wards to discuss patient preparation for scan and ascertain as to whether the patient is ready and alert any issues which may affect patient flow to the Senior radiographer in the relevant modality.
Place patients onto Nerve Centre portering and contact the porters to discuss any patients that do not attend within 30 minutes of requested time. Escalate to site matron/Radiology Bronze contact as necessary.
Communicate rejections of radiology requests to the wards, entering also on Nerve Centre.
Gather any additional information required by the Radiology Team to enable good patient flow and effective utilisation of key scanning equipment.
Assist with the management of patient pathways by giving clinicians relevant information to enable pathway progress.
Job description
Job responsibilities
To have an overall understanding of what patients are waiting for and proactively address delays by liaising with the relevant referring ward/area.
Have an awareness of capacity within each area to ensure patient flow in each area is as smooth as possible and reduce situations of patient build-up and conversely poor utilisation of the scanner.
Take responsibility for answering hospital calls regarding in-patients to a central Radiology number including calls from referring clinicians and give proactive advice, problem solving and escalating as appropriate. This will include re-organisation of existing workload on a frequent basis in response to queries received from consultants, registrars and external clients.
Answer all queries regarding scan times and results availabilities for all in-patients attending Radiology.
Liaise with wards to discuss patient preparation for scan and ascertain as to whether the patient is ready and alert any issues which may affect patient flow to the Senior radiographer in the relevant modality.
Place patients onto Nerve Centre portering and contact the porters to discuss any patients that do not attend within 30 minutes of requested time. Escalate to site matron/Radiology Bronze contact as necessary.
Communicate rejections of radiology requests to the wards, entering also on Nerve Centre.
Gather any additional information required by the Radiology Team to enable good patient flow and effective utilisation of key scanning equipment.
Assist with the management of patient pathways by giving clinicians relevant information to enable pathway progress.
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent grade C and above
Desirable
- NVQ3 Adminstration related subject
Qualifications
Essential
- NVQ level 2 in administration related subject
Experience
Essential
- Has had patient centred administration experience
Desirable
- Shows experience of managing own workload
Experience
Essential
- Excellent customer and communication skills
- Can work in a pressured environment
Communication and relationship skills
Essential
- Excellent telephone manner
- Demonstrates good teamwork
- Clear listening, written and oral communication skills
Analytical
Essential
- Understanding importance of instruction and written procedures
Organisational
Essential
- Able to coordinate work load
- Knows how to prioritise
Person Specification
Qualifications
Essential
- 5 GCSEs or equivalent grade C and above
Desirable
- NVQ3 Adminstration related subject
Qualifications
Essential
- NVQ level 2 in administration related subject
Experience
Essential
- Has had patient centred administration experience
Desirable
- Shows experience of managing own workload
Experience
Essential
- Excellent customer and communication skills
- Can work in a pressured environment
Communication and relationship skills
Essential
- Excellent telephone manner
- Demonstrates good teamwork
- Clear listening, written and oral communication skills
Analytical
Essential
- Understanding importance of instruction and written procedures
Organisational
Essential
- Able to coordinate work load
- Knows how to prioritise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.