Business Manager

Nottingham University Hospitals NHS Trusts

Information:

This job is now closed

Job summary

We are seeking a professional and enthusiastic individual with significant financial knowledge; commercial and / or NHS financial experience to build on the established Therapy Business Office. You will be educated to postgraduate level and have a breadth of experience in an operational business management role. Knowledge and understanding of health service funding regimes, e.g. commissioning, PbR and SLAs would be extremely advantageous.

As well as being dynamic, adaptive and responsive, the Business Manager will be expected to operate proactively and autonomously and demonstrate excellent influencing and communication skills and a positive approach to multi-disciplinary working.

The Business Manager will be involved in a wide variety of activities and be responsible for producing documents, briefing papers, reports and visual presentation material as required. Additionally, the ability to steer, coordinate and lead/ deliver projects and activities will be required.

The post holder will deputise for members of the directorate leadership Team as appropriate.

The post holder will be based at both QMC & City Campuses and regular travel between will be required.

The post holder will have direct line management of the Senior Service Manager & A&C Service Manager.

Main duties of the job

Working with a vision of "delivering excellence in all we do" the Business Manager will provide business management expertise.

Specifically, they will be responsible for providing operational business management, leadership and driving financial planning to ensure that the Directorate achieves its performance objectives. They will also manage the Therapy Business Support functions - administrative and clerical teams, business system and analyst staff.

We are seeking a professional and enthusiastic individual with significant financial knowledge; commercial and / or NHS financial experience to build on the established Therapy Business Office. You will be educated to postgraduate level and have a breadth of experience in an operational business management role. Knowledge and understanding of health service funding regimes, e.g. commissioning, PbR and SLAs would be extremely advantageous.

The post holder will deputise for members of the directorate leadership Team as appropriate.

The post holder will be based at both QMC & City Campuses and regular travel between will be required.

The post holder will have direct line management of the Senior Service Manager & A&C Service Manager.

About us

Every day, our teams at Nottingham University Hospitals NHS Trust (NUH) make a difference. We save lives, we improve lives and we usher in new life. We are proud to play a central role in supporting the health and wellbeing of people in Nottingham, Nottinghamshire and our surrounding communities.

With more than 18,000 colleagues, we are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham and Nottinghamshire and a further four million people across the East Midlands and beyond.

We provide a range of national and internationally renowned specialist services and we are at the forefront of new surgical procedures and research programmes. We are home to the East Midlands Major Trauma Centre, the Nottingham Children's Hospital and in partnership with the University of Nottingham we host a Biomedical Research Centre carrying out vital research into hearing, digestive diseases, respiratory, musculoskeletal disease, mental health and imaging.

As one of the NHS Trusts identified in the New Hospital Programme, a programme of investment in NHS hospitals, we have extensive plans to improve our hospitals and the services we deliver for patients.

This is an exciting time to join NUH and help support our future ambitions.

Date posted

09 October 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year PA

Contract

Secondment

Working pattern

Full-time

Reference number

164-6645879

Job locations

City Hospital

Hucknall Rd

Nottingham

NG5 1PB


Job description

Job responsibilities

Leadership

Provide strong, visible, practical, assertive leadership within the Directorate, in partnership with the Management Team

To drive through the delivery of ambitious targets to continually improve business and financial performance for the Service; working with networks inside of and external to the Trust.

Apply new and innovative business management approaches to maximise the organisational efficiency of the Services

Take a lead role in ensuring that the services engage with and manages its relationships with stakeholders effectively including customers (NUH divisions & external organisations), patients, regional partners and with Commissioners including CCGs and NHSE.

Ensure that the support teams within the directorate are clear about what is expected & are working together with clinical teams to achieve Service and Trust objectives.

Business and Financial Management

Take the lead role in the business management and development of commercial expertise for the Therapy Service; managing the business planning processes for the service and ensuring margins are delivered.

Support the Therapy & Rehab Service Management Team in the development and preparation of the Annual plan, business cases and cases of need; identifying viability and risks, developing progressive solutions, determine financial impact and manage expectations as necessary

Actively seek business opportunities in conjunction with the Therapy & rehab Service Management Team, engaging stakeholders and providing influence and focus to the business arrangements

Oversee and support the negotiation of Service Level Agreements, and service specifications for existing and new services

Understand, monitor & support the management of procurements and contracts, SLA agreements and Partnership agreements, managing timely reviews

In conjunction with the Therapy Service Management Team, develop and implement a Services marketing strategy

Develop and implement robust costing and pricing systems for Therapy & rehab Services, with support from divisional finance team.

Provide financial expertise to the Therapy & rehab Service Management Team, to work with Corporate Financial Services to develop and agree Reference Costs. Identify and instigate systems for financial benchmarking, operational benchmarking and business processes.

Advise the Therapy Service Management Team Services and other delegated budget holders within Therapy & Rehab Services to facilitate overall budget performance management.

Implement and ensure adherence to Standing Financial instructions and Standing Orders, Written Financial Procedures and standards of business conduct within Therapy Services

Both individually and as part of the Therapy Service Management Team, to contribute to the development and implementation of the Divisional and Trust Financial strategy.

Performance Management

Develop, oversee and operate effective data capture & reporting arrangements to accurately record and monitor Inpatient and outpatient performance against local and national targets including operational standards, quality indicators and workforce metrics and to pro-actively manage any variances.

To lead the continuous development of local operational standards that are clinically meaningful and operationally appropriate and to ensure the directorate scorecard evolves ambitiously. This will include horizon scanning and networking outside NUH with other Therapy & Rehab service providers to learn from them

To lead the annual activity planning round & to lead on monitoring delivery of activity in all the contracts within the directorate. To be the key contact between the directorate and the NUH Commissioning Team.

Work with the Therapy Service Managers and Team Leaders to rectify any blockages to performance, understand variances & monitoring the achievement and effectiveness of any recovery actions.

Contribute to the balance between short term performance and longer term system reform.

Operationally manage the income and expenditure systems including ensuring activity is recorded, income is recovered appropriately internally (internal trading) & externally and annual expenditure trends are monitored and managed

Suggest and implement opportunities for cost improvement and identifying waste & duplication as part of the annual directorate WR/QI (SIP) plan and monitoring, reporting and managing schemes, this will include schemes that are cost releasing within the directorate & where its cost releasing in specialty budgets

Service Delivery

To develop capacity plans to rightsize the resources to ensure that patients receive timely assessment and treatment in support of achieving optimal flow across emergency and elective directorates

Ensure rigour in the development of business policy and direction, supporting the Therapy Service Management Team to develop services that are fit for the future

Link with other divisions, finance team, procurement and represent the directorate on business and finance issues

Provide and interpret complex data to produce detailed, concise reports and models to assist the Therapy & rehab Service Management Team with decision making for service improvement

Manage the provision of information to support the efficient running of Therapy Services, this will include information about all aspects of service delivery & back office support functions.

Work closely with other services in the Trust to ensure delivery plans are compatible and to maximise opportunities for more efficient ways of working.

Develop project infrastructure and process to deliver service improvements, act as the key point of contact & advice for project management

Ensure that projects to develop the service are managed and planned supporting where required

Work with key stake holders to develop project scope, priorities and deliverables

In conjunction with the Therapy & rehab Service Management Team, develop and implement the operation of the Internal Trading/Service Line Reporting account, financial probity of SLAs and Commissioners contracts.

Support Therapy & rehab Services in adopting best practice methodologies to support the Trusts strategic objectives

Research and Audit

Help the cost effective implementation of research projects and audit within the Therapy Service liaising with other departments and directorates as necessary.

Support income streams for research and provide evidence of efficient use of resource to the Research and innovation Team

Governance and Risk

Provide information and guidance to the Therapy & rehab Service Management Team in assessing and financial risk suggesting ways by which this can be reduced

Promote a culture where governance and risk management are seen to be everyones responsibility

Help ensure that patient safety is at the centre of Service planning, analysis and delivery

To actively participate in governance activities to ensure the highest standards of care & business conduct are achieved

Communication

Establish effective two way channels of communication within the Service and in support of the Division, Finance and HR business partners as required

To establish excellent communication with other managers in the Directorate, Division, other divisions and wider healthcare community to ensure that financial aspects of the service are integrated

Ensure that all financial information is communicated clearly and concisely, using IT programmes to simplify communication of complex issues, e.g. financial and activity trends.

Human Resources

Work with the Senior Service Manager & A & C service manager to ensure smooth running of The business support functions

Manage the operation of the Trusts HR policies such as equality & diversity, discipline, recruitment, workforce change for all managed staff

Ensure that all staff are regularly appraised and have a Personal Development Plan which supports the service priorities and is consistent with NUHs policies and commitments to its people

Promote learning opportunities in a wide range of formats to improve multi-disciplinary & flexible working

Ensure that all managed staff receive appropriate training & on going development to enable them to competently & safely fulfil their roles

Review the A & C workforce to ensure that it has the right numbers and right skills & expertise & plan and participate in recruitment & selection processes

Participate in and contribute to own Personal Development Review, building on own development needs

Promote a culture where staff feel empowered and accountable for service improvement at a local level

Job description

Job responsibilities

Leadership

Provide strong, visible, practical, assertive leadership within the Directorate, in partnership with the Management Team

To drive through the delivery of ambitious targets to continually improve business and financial performance for the Service; working with networks inside of and external to the Trust.

Apply new and innovative business management approaches to maximise the organisational efficiency of the Services

Take a lead role in ensuring that the services engage with and manages its relationships with stakeholders effectively including customers (NUH divisions & external organisations), patients, regional partners and with Commissioners including CCGs and NHSE.

Ensure that the support teams within the directorate are clear about what is expected & are working together with clinical teams to achieve Service and Trust objectives.

Business and Financial Management

Take the lead role in the business management and development of commercial expertise for the Therapy Service; managing the business planning processes for the service and ensuring margins are delivered.

Support the Therapy & Rehab Service Management Team in the development and preparation of the Annual plan, business cases and cases of need; identifying viability and risks, developing progressive solutions, determine financial impact and manage expectations as necessary

Actively seek business opportunities in conjunction with the Therapy & rehab Service Management Team, engaging stakeholders and providing influence and focus to the business arrangements

Oversee and support the negotiation of Service Level Agreements, and service specifications for existing and new services

Understand, monitor & support the management of procurements and contracts, SLA agreements and Partnership agreements, managing timely reviews

In conjunction with the Therapy Service Management Team, develop and implement a Services marketing strategy

Develop and implement robust costing and pricing systems for Therapy & rehab Services, with support from divisional finance team.

Provide financial expertise to the Therapy & rehab Service Management Team, to work with Corporate Financial Services to develop and agree Reference Costs. Identify and instigate systems for financial benchmarking, operational benchmarking and business processes.

Advise the Therapy Service Management Team Services and other delegated budget holders within Therapy & Rehab Services to facilitate overall budget performance management.

Implement and ensure adherence to Standing Financial instructions and Standing Orders, Written Financial Procedures and standards of business conduct within Therapy Services

Both individually and as part of the Therapy Service Management Team, to contribute to the development and implementation of the Divisional and Trust Financial strategy.

Performance Management

Develop, oversee and operate effective data capture & reporting arrangements to accurately record and monitor Inpatient and outpatient performance against local and national targets including operational standards, quality indicators and workforce metrics and to pro-actively manage any variances.

To lead the continuous development of local operational standards that are clinically meaningful and operationally appropriate and to ensure the directorate scorecard evolves ambitiously. This will include horizon scanning and networking outside NUH with other Therapy & Rehab service providers to learn from them

To lead the annual activity planning round & to lead on monitoring delivery of activity in all the contracts within the directorate. To be the key contact between the directorate and the NUH Commissioning Team.

Work with the Therapy Service Managers and Team Leaders to rectify any blockages to performance, understand variances & monitoring the achievement and effectiveness of any recovery actions.

Contribute to the balance between short term performance and longer term system reform.

Operationally manage the income and expenditure systems including ensuring activity is recorded, income is recovered appropriately internally (internal trading) & externally and annual expenditure trends are monitored and managed

Suggest and implement opportunities for cost improvement and identifying waste & duplication as part of the annual directorate WR/QI (SIP) plan and monitoring, reporting and managing schemes, this will include schemes that are cost releasing within the directorate & where its cost releasing in specialty budgets

Service Delivery

To develop capacity plans to rightsize the resources to ensure that patients receive timely assessment and treatment in support of achieving optimal flow across emergency and elective directorates

Ensure rigour in the development of business policy and direction, supporting the Therapy Service Management Team to develop services that are fit for the future

Link with other divisions, finance team, procurement and represent the directorate on business and finance issues

Provide and interpret complex data to produce detailed, concise reports and models to assist the Therapy & rehab Service Management Team with decision making for service improvement

Manage the provision of information to support the efficient running of Therapy Services, this will include information about all aspects of service delivery & back office support functions.

Work closely with other services in the Trust to ensure delivery plans are compatible and to maximise opportunities for more efficient ways of working.

Develop project infrastructure and process to deliver service improvements, act as the key point of contact & advice for project management

Ensure that projects to develop the service are managed and planned supporting where required

Work with key stake holders to develop project scope, priorities and deliverables

In conjunction with the Therapy & rehab Service Management Team, develop and implement the operation of the Internal Trading/Service Line Reporting account, financial probity of SLAs and Commissioners contracts.

Support Therapy & rehab Services in adopting best practice methodologies to support the Trusts strategic objectives

Research and Audit

Help the cost effective implementation of research projects and audit within the Therapy Service liaising with other departments and directorates as necessary.

Support income streams for research and provide evidence of efficient use of resource to the Research and innovation Team

Governance and Risk

Provide information and guidance to the Therapy & rehab Service Management Team in assessing and financial risk suggesting ways by which this can be reduced

Promote a culture where governance and risk management are seen to be everyones responsibility

Help ensure that patient safety is at the centre of Service planning, analysis and delivery

To actively participate in governance activities to ensure the highest standards of care & business conduct are achieved

Communication

Establish effective two way channels of communication within the Service and in support of the Division, Finance and HR business partners as required

To establish excellent communication with other managers in the Directorate, Division, other divisions and wider healthcare community to ensure that financial aspects of the service are integrated

Ensure that all financial information is communicated clearly and concisely, using IT programmes to simplify communication of complex issues, e.g. financial and activity trends.

Human Resources

Work with the Senior Service Manager & A & C service manager to ensure smooth running of The business support functions

Manage the operation of the Trusts HR policies such as equality & diversity, discipline, recruitment, workforce change for all managed staff

Ensure that all staff are regularly appraised and have a Personal Development Plan which supports the service priorities and is consistent with NUHs policies and commitments to its people

Promote learning opportunities in a wide range of formats to improve multi-disciplinary & flexible working

Ensure that all managed staff receive appropriate training & on going development to enable them to competently & safely fulfil their roles

Review the A & C workforce to ensure that it has the right numbers and right skills & expertise & plan and participate in recruitment & selection processes

Participate in and contribute to own Personal Development Review, building on own development needs

Promote a culture where staff feel empowered and accountable for service improvement at a local level

Person Specification

Training & Qualifications

Essential

  • oFirst degree or equivalent experience oEvidence of other specialist management training to diploma level or equivalent experience

Experience

Essential

  • oRecent experience within Acute Healthcare Sector (NHS) at a management level including project management, business planning, change management, multidisciplinary working, financial management, human resource management, performance management oEvidence of having achieved challenging healthcare/business targets through collaboration & engagement oExperience of supporting programmes of change in a complex organisation as part of a leadership team oknowledge & understanding of acute funding regime including commissioning & internal processes for support services

Desirable

  • Recent Knowledge or experience of AHP services

Communication and relationship skills

Essential

  • oVery good communications skills, written and oral oAbility to build successful teams oAbility to influence and motivate staff to deliver challenging targets oAbility to present complex data oGood negotiating skills oAbility to manage conflict oAbility to promote and market NHS services

Analytical and Judgement skills

Essential

  • oStrategic thinking oExcellent problem solving skills using team when appropriate oCritically analyze complex financial and clinical data sets oBusiness focused oSensitive to clinical and political demands oInnovative thinker with the ability to cut through barriers to change

Planning and organisation skills

Essential

  • oExcellent organisation skills oRecord of effective pro-active performance management

Physical skills

Essential

  • oWell developed IT skills to manage and report on complex performance management information systems

Other requirements specific to the role (e.g. be able to drive or work shifts

Essential

  • oFlexible approach to cross -campus working

Commitment to Trust Values and Behaviours

Essential

  • oMust be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Person Specification

Training & Qualifications

Essential

  • oFirst degree or equivalent experience oEvidence of other specialist management training to diploma level or equivalent experience

Experience

Essential

  • oRecent experience within Acute Healthcare Sector (NHS) at a management level including project management, business planning, change management, multidisciplinary working, financial management, human resource management, performance management oEvidence of having achieved challenging healthcare/business targets through collaboration & engagement oExperience of supporting programmes of change in a complex organisation as part of a leadership team oknowledge & understanding of acute funding regime including commissioning & internal processes for support services

Desirable

  • Recent Knowledge or experience of AHP services

Communication and relationship skills

Essential

  • oVery good communications skills, written and oral oAbility to build successful teams oAbility to influence and motivate staff to deliver challenging targets oAbility to present complex data oGood negotiating skills oAbility to manage conflict oAbility to promote and market NHS services

Analytical and Judgement skills

Essential

  • oStrategic thinking oExcellent problem solving skills using team when appropriate oCritically analyze complex financial and clinical data sets oBusiness focused oSensitive to clinical and political demands oInnovative thinker with the ability to cut through barriers to change

Planning and organisation skills

Essential

  • oExcellent organisation skills oRecord of effective pro-active performance management

Physical skills

Essential

  • oWell developed IT skills to manage and report on complex performance management information systems

Other requirements specific to the role (e.g. be able to drive or work shifts

Essential

  • oFlexible approach to cross -campus working

Commitment to Trust Values and Behaviours

Essential

  • oMust be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

City Hospital

Hucknall Rd

Nottingham

NG5 1PB


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

City Hospital

Hucknall Rd

Nottingham

NG5 1PB


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Directorate General Manager

Manjit Sandhu

manjit.sandhu5@nhs.net

07812276542

Date posted

09 October 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year PA

Contract

Secondment

Working pattern

Full-time

Reference number

164-6645879

Job locations

City Hospital

Hucknall Rd

Nottingham

NG5 1PB


Supporting documents

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