Job summary
This is an exciting opportunity to join the Medical Administration team based at Abbeyfield Court.
The post holder will play a key central role within Medical administration and the speciality you will be allocated to ensuring the successful running of the service liaising with NHS colleagues, patients and the General Public.
The Medical Administration team is based at Abbeyfields and the PA role is an integral part of this team.
We have a management team that is supportive, innovative and proactive in ensuring we offer a high quality service. We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
Annual leave starts at 27 days per year, plus bank holidays
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
Working as part of a well established team, the post holder will support the provision of a comprehensive secretarial and administrative service to consultants, SPR's and nurse practitioners. The post holder will be required to undertake a variety of administrative duties including the monitoring of patient results in line with the patient pathways.
The post holder must exercise initiative to organise their own workload and work within defined deadlines.
To understand the role in more detail, please read the attached job description and person specification.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of task within defined deadlines.
Establish and maintain admin systems/databases.
Deal with incoming mail, results/reports management.
Monitoring of clinicians results spreadsheets ensuring results are dealt with in a timely manner ensuring no unnecessary delay to the patient pathway.
Attending meetings where required and taking minutes.
Ensure RTT patient data quality is accurate.
Checking RTT 18 week clocks and stopping clocks where required.
Key point of contact for the consultant.
Communication link to management team regarding consultant annual leave.
Managing consultant annual leave, cancelling clinics and moving patients where required.
Dealing with consultant queries and where appropriate managing consultant Diary.
Telephone calls inbound and outbound relating to patient specific care in a confidential manner.
Typing of non-clinical letters as required.
Rescheduling of appointments at Clinician request
Liaise with waiting list coordinator to ensure patients are treated within breach dates
Support and mentor new staff.
Provide cover for PA colleagues during times of sickness and annual leave.
Line Management of PPA staff
Share responsibility with line manager for own personal development.
Undertake any other duties which may be reasonably required.
Job description
Job responsibilities
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of task within defined deadlines.
Establish and maintain admin systems/databases.
Deal with incoming mail, results/reports management.
Monitoring of clinicians results spreadsheets ensuring results are dealt with in a timely manner ensuring no unnecessary delay to the patient pathway.
Attending meetings where required and taking minutes.
Ensure RTT patient data quality is accurate.
Checking RTT 18 week clocks and stopping clocks where required.
Key point of contact for the consultant.
Communication link to management team regarding consultant annual leave.
Managing consultant annual leave, cancelling clinics and moving patients where required.
Dealing with consultant queries and where appropriate managing consultant Diary.
Telephone calls inbound and outbound relating to patient specific care in a confidential manner.
Typing of non-clinical letters as required.
Rescheduling of appointments at Clinician request
Liaise with waiting list coordinator to ensure patients are treated within breach dates
Support and mentor new staff.
Provide cover for PA colleagues during times of sickness and annual leave.
Line Management of PPA staff
Share responsibility with line manager for own personal development.
Undertake any other duties which may be reasonably required.
Person Specification
Training & Qualifications
Essential
- Proficient in computer skills including Microsoft Office
- Able to demonstrate a good standard of education 5+ GCSE's
Desirable
- GSE/GCSE or equivalent English Language pass
Experience
Essential
- Medical Terminology
- Electronic Diary Management
- Proven secretarial experience
- Able to navigate different computer systems
- Awareness of the need for confidential in accordance with data protection act and national local guidelines
Desirable
- Knowledge of 18 week and cancer targets
- Previous experience of working within the NHS
Communication and Relationship Skills
Essential
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Can complete letters, forms, reports & tables using computerised technology from information collected
- Friendly and professional telephone manner
- Maintain confidentiality, sensitivity and empathy in communication with patients/colleagues
- Has ability to motivate, coach and mentor others within the team
Analytical and Judgement Skills
Essential
- Able to use judgement to make decisions in order to solve problems/enquiries
- Uses own initiative
- Works in line with organisational goals and objectives
Planning and Organisation
Essential
- Demonstrates an ability to organise own work schedule
- Demonstrates an ability to delegate and organise work for others
- Manages time effectively and displays initiative
- Works within prescribed deadlines
- Ability to prioritise workload
Other requirements/specifics for the role
Essential
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Highly motivated
- Gives consistent and stable performance under pressure
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Flexible approach to work
Person Specification
Training & Qualifications
Essential
- Proficient in computer skills including Microsoft Office
- Able to demonstrate a good standard of education 5+ GCSE's
Desirable
- GSE/GCSE or equivalent English Language pass
Experience
Essential
- Medical Terminology
- Electronic Diary Management
- Proven secretarial experience
- Able to navigate different computer systems
- Awareness of the need for confidential in accordance with data protection act and national local guidelines
Desirable
- Knowledge of 18 week and cancer targets
- Previous experience of working within the NHS
Communication and Relationship Skills
Essential
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Can complete letters, forms, reports & tables using computerised technology from information collected
- Friendly and professional telephone manner
- Maintain confidentiality, sensitivity and empathy in communication with patients/colleagues
- Has ability to motivate, coach and mentor others within the team
Analytical and Judgement Skills
Essential
- Able to use judgement to make decisions in order to solve problems/enquiries
- Uses own initiative
- Works in line with organisational goals and objectives
Planning and Organisation
Essential
- Demonstrates an ability to organise own work schedule
- Demonstrates an ability to delegate and organise work for others
- Manages time effectively and displays initiative
- Works within prescribed deadlines
- Ability to prioritise workload
Other requirements/specifics for the role
Essential
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Highly motivated
- Gives consistent and stable performance under pressure
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.