Job summary
We have an exciting opportunity to join the Endoscopy team within a newly established Endoscopy pre-assessment service.
Endoscopy is a busy and fast paced department and while working as part of the whole team you will need to have the capability to prioritise your own workload, be confident, flexible and adaptable to varying situations in this busy environment
You will provide high quality admin and clerical support in the form of booking Endoscopy Pre-Assessment appointments using electronic booking systems.
You will have the ability to use initiative and judgement in dealing with non-routine enquiries and situations. You will use your ability to exercise judgement and initiative when dealing with urgent enquiries and knowing when to escalate.
You will liaise closely with our service users and link with our many departments involved in providing timely appointments for patients to ensure Endoscopy procedure can go ahead without delay.
Main duties of the job
You will be a conscientious and enthusiastic team player with excellent organisational and communication skills with a sound administrative background.
You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential as well as an excellent telephone manner.
Your main roles and responsibilities will include:
Using Medway PAS arrange appointments
Arranging follow up appointments
Reduce and cancel clinics
Arrange transport
Ensure RTT data is accurate at all times
Deal appropriately with enquiries
Liaising and coordinating with the Deputy Lead Nurse
Manage the demand and capacity within the standard operating practice
Highlight any capacity issues that arise
Ensure all referrals are booked in a timely manner meeting the department KPIs
Undertake any other duties, which may reasonably be required
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
This will be a cross-site role.
Job description
Job responsibilities
Please refer to the job description and person specification attached to the advert for the full details.
This will be a cross-site role.
Person Specification
Training And Qualifications
Essential
- oTo be educated to 'O' level, GCSE or equivalent standard
- oEDCL or equivalent including English at Grade C
- oNVQ Level 3 or equivalent
Experience
Essential
- oPrevious experience in an office environment
- oKnowledge of hospital IT systems, e.g. Medway PAS,
- oUnderstanding of the importance of confidentiality
Desirable
- oKnowledge of hospital IT systems, e.g. Medway PAS, Notis
- oKnowledge of outpatient work
- oCustomer Service focused role
Communication and Relationship skills
Essential
- oExcellent communication skills with the ability to Communicate with staff and the public at all levels
- oAbility to work as part of a team and quickly adapt to Changing situations
- oAble to be empathetic and build rapport with patients
Analytical and Judgement skills
Essential
- oAble to use judgement to make decisions in order to solve problems/enquiries
- oAbility to deal logically with quite complex issues, and deal with these in a professional manner
- oWorks in line with organisational goals and objectives
- oWorks with standard procedures and in line with TrustPolicies
Planning and Organisation skills
Essential
- oAbility to prioritise workload and use own initiative
- oDemonstrates enthusiasm and a conscientious approach to work, advocating this to others
Desirable
- oAble to use systems to condense clinic lists
Physical skills
Essential
- oBe able to stand/walk for prolonged periods
- oFrequent use of VDU equipment
Other Requirements
Essential
- oDemonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- oRemains calm and co-operative under pressure or in difficult and uncertain situations
- oGives consistent and stable performance under pressure oAbility to work across all sites
Person Specification
Training And Qualifications
Essential
- oTo be educated to 'O' level, GCSE or equivalent standard
- oEDCL or equivalent including English at Grade C
- oNVQ Level 3 or equivalent
Experience
Essential
- oPrevious experience in an office environment
- oKnowledge of hospital IT systems, e.g. Medway PAS,
- oUnderstanding of the importance of confidentiality
Desirable
- oKnowledge of hospital IT systems, e.g. Medway PAS, Notis
- oKnowledge of outpatient work
- oCustomer Service focused role
Communication and Relationship skills
Essential
- oExcellent communication skills with the ability to Communicate with staff and the public at all levels
- oAbility to work as part of a team and quickly adapt to Changing situations
- oAble to be empathetic and build rapport with patients
Analytical and Judgement skills
Essential
- oAble to use judgement to make decisions in order to solve problems/enquiries
- oAbility to deal logically with quite complex issues, and deal with these in a professional manner
- oWorks in line with organisational goals and objectives
- oWorks with standard procedures and in line with TrustPolicies
Planning and Organisation skills
Essential
- oAbility to prioritise workload and use own initiative
- oDemonstrates enthusiasm and a conscientious approach to work, advocating this to others
Desirable
- oAble to use systems to condense clinic lists
Physical skills
Essential
- oBe able to stand/walk for prolonged periods
- oFrequent use of VDU equipment
Other Requirements
Essential
- oDemonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- oRemains calm and co-operative under pressure or in difficult and uncertain situations
- oGives consistent and stable performance under pressure oAbility to work across all sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.