Job summary
This is an exciting opportunity for a Ward Receptionist to join a diverse and motivated team that are dedicated to the development of skills and the delivery of high quality safe care. The post is on the Fleming ward at Nottingham City Hospital. We are a 31 bedded acute respiratory ward covering arrange of respiratory conditions.
As the Ward Receptionist, you will often be the first point of contact for patients and visitors when entering the unit so a friendly, welcoming smile and excellent communication skills are essential.
Main duties of the job
In addition to below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Tasks will include but not be limited to fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient information using technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care.
Tasks will also include collecting/taking items to other departments such as pharmacy.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
Job description
Job responsibilities
Basic computer skills will be needed and an understanding of Microsoft word and excel. NUH programmes such as Care flow, Patient Transport and Nervcentre would be an advantage.
Job description
Job responsibilities
Basic computer skills will be needed and an understanding of Microsoft word and excel. NUH programmes such as Care flow, Patient Transport and Nervcentre would be an advantage.
Person Specification
Training & Qualifications
Essential
- Secondary School standard of education in basic numeracy and literacy.
- Evidence of personal development in previous employment.
Desirable
- Competent at using Care Flow System, Nerve centre and Notis.
- Nationally recognised qualification in basic literacy and numeracy skills.
Experience
Essential
- Relevant work experience at least 1 Year
Desirable
- Previous Employment within a Health field or working within a team.
- Clerical experience.
Communication and Relationship Skills
Essential
- Able to produce short accurate written messages and effectively communicate with patient, visitors and all levels of staff in a clear articulate way.
- Good Telephone manner.
- Friendly and approachable.
- Trustworthiness and able to maintain strict confidentiality (data protection)
Analytical and Judgment Skills
Essential
- Judgement of when to refer issues to relevant senior staff.
- Good time management and organisational skills.
Planning and Organisation Skills
Essential
- Follow instructions accurately.
- Ability to work on own initiative
- Calm and well organised
- Flexible
- Ability to manage own workload but assist any memebr of staff where needed
Desirable
- Ability to work in an, at times, noisy and demanding envrionment.
Physical Skills
Essential
- Able to life and manoeuvre smalls loads
- Motivated, enthusiastic and energetic
Person Specification
Training & Qualifications
Essential
- Secondary School standard of education in basic numeracy and literacy.
- Evidence of personal development in previous employment.
Desirable
- Competent at using Care Flow System, Nerve centre and Notis.
- Nationally recognised qualification in basic literacy and numeracy skills.
Experience
Essential
- Relevant work experience at least 1 Year
Desirable
- Previous Employment within a Health field or working within a team.
- Clerical experience.
Communication and Relationship Skills
Essential
- Able to produce short accurate written messages and effectively communicate with patient, visitors and all levels of staff in a clear articulate way.
- Good Telephone manner.
- Friendly and approachable.
- Trustworthiness and able to maintain strict confidentiality (data protection)
Analytical and Judgment Skills
Essential
- Judgement of when to refer issues to relevant senior staff.
- Good time management and organisational skills.
Planning and Organisation Skills
Essential
- Follow instructions accurately.
- Ability to work on own initiative
- Calm and well organised
- Flexible
- Ability to manage own workload but assist any memebr of staff where needed
Desirable
- Ability to work in an, at times, noisy and demanding envrionment.
Physical Skills
Essential
- Able to life and manoeuvre smalls loads
- Motivated, enthusiastic and energetic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.