Job summary
The role is important for the smooth running of the Adult Critical Care unit. Whilst working under the direction of the ward sister and supporting a multi-disciplinary team with receptionist duties, you will be expected to show initiative and communicate well, both in writing and verbally.
The post holder does require computer literacy and full training to use the hospital systems will be given.
Please note this role is working across all 3 of our Critical care units,
Adult Intensive Care at QMC
High Dependency unit at QMC
Adult Critical Care at City
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
A receptionist is required to complete the team. The post involves shift work working as part of a 7-day rota (which includes Bank Holidays).
We expect you to be caring, enthusiastic and well motivated. You'll need to demonstrate effective written and verbal communication skills. You'll also manage to demonstrate behaviours consistent with the Trust's values.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH
Job description
Job responsibilities
Demonstrate knowledge of computerised patient administrative systems.
Complete necessary documentation and input data on PAS for admissions, transfers, deaths and discharges of patients, including updating patient information as
Check unit bed state and record all patient activity.
Check that appropriate consultant has been allocated to each patient and appropriately, track case notes, ensuring patient movements, transfers or discharges are recorded appropriately, liaising with Admissions to ensure that data is correct.
Log on to NHS Strategic Tracing Service to accurately trace details of patients general practitioners, dates of birth and other information where this information is not known, incomplete or inaccurate.
Regularly file results slips, investigation reports and nursing documentation in case notes, maintaining patient confidentiality at all times. Ensure that all loose papers, including history sheets, investigation reports etc. have been appropriately secured and filed.
Communicate with GP surgeries to provide details of admissions and deaths whennecessary.
Organise and apply necessary documentation relative to patients deaths and despatch to appropriate locations.
Monitor PAS system several times a day for all patients test results and record these in patients results charts.
Liaise with medical secretaries, theatre staff and shift charge to co-ordinate booking and/or cancellation of elective patients and record resultant admission or cancellation details.
Photocopy medical notes for discharges to other hospitals, where appropriate.
Collate & return case notes and X-rays to file as and when required.
Maintain stock of medical and nursing documentation and general stationery order new supplies or photocopy templates as necessary.
See attached JD for full details.
Job description
Job responsibilities
Demonstrate knowledge of computerised patient administrative systems.
Complete necessary documentation and input data on PAS for admissions, transfers, deaths and discharges of patients, including updating patient information as
Check unit bed state and record all patient activity.
Check that appropriate consultant has been allocated to each patient and appropriately, track case notes, ensuring patient movements, transfers or discharges are recorded appropriately, liaising with Admissions to ensure that data is correct.
Log on to NHS Strategic Tracing Service to accurately trace details of patients general practitioners, dates of birth and other information where this information is not known, incomplete or inaccurate.
Regularly file results slips, investigation reports and nursing documentation in case notes, maintaining patient confidentiality at all times. Ensure that all loose papers, including history sheets, investigation reports etc. have been appropriately secured and filed.
Communicate with GP surgeries to provide details of admissions and deaths whennecessary.
Organise and apply necessary documentation relative to patients deaths and despatch to appropriate locations.
Monitor PAS system several times a day for all patients test results and record these in patients results charts.
Liaise with medical secretaries, theatre staff and shift charge to co-ordinate booking and/or cancellation of elective patients and record resultant admission or cancellation details.
Photocopy medical notes for discharges to other hospitals, where appropriate.
Collate & return case notes and X-rays to file as and when required.
Maintain stock of medical and nursing documentation and general stationery order new supplies or photocopy templates as necessary.
See attached JD for full details.
Person Specification
Training and Qualifications
Essential
- To be educated to GCSE / O-Level or equivalent standard including English and Maths
- Computer literacy including typing skills and experience using Microsoft Office programmes
Desirable
- Previous Clerical Experience
Experience
Essential
- Customer service skills
- Ability to work under pressure and use own initative
Desirable
- Previous work in a healthcare setting
Communication & relationships
Essential
- Excellent Commuinication skills
- Friendly and approachable
Analytical and Judgement Skill
Essential
- Understand the importance of confidentiality
- Exercise judgement and know when to seek advice when dealing with patient enquiries
Planning and organisation
Essential
- Calm and well organised
- Ability to prioritise own tasks
Physical skills
Essential
- Fit to perform duties in accordance with JD
- Able to manual handle and manoeuvre equipment/loads
Other requirements
Essential
- Demonstrate a flexible approach towards working Monday to Sunday with daytime hours currently but the potential for this to include cross site cover and different shift patterns
- Ability to cope with daily exposure to distressing sights, sounds and situations
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's values
Person Specification
Training and Qualifications
Essential
- To be educated to GCSE / O-Level or equivalent standard including English and Maths
- Computer literacy including typing skills and experience using Microsoft Office programmes
Desirable
- Previous Clerical Experience
Experience
Essential
- Customer service skills
- Ability to work under pressure and use own initative
Desirable
- Previous work in a healthcare setting
Communication & relationships
Essential
- Excellent Commuinication skills
- Friendly and approachable
Analytical and Judgement Skill
Essential
- Understand the importance of confidentiality
- Exercise judgement and know when to seek advice when dealing with patient enquiries
Planning and organisation
Essential
- Calm and well organised
- Ability to prioritise own tasks
Physical skills
Essential
- Fit to perform duties in accordance with JD
- Able to manual handle and manoeuvre equipment/loads
Other requirements
Essential
- Demonstrate a flexible approach towards working Monday to Sunday with daytime hours currently but the potential for this to include cross site cover and different shift patterns
- Ability to cope with daily exposure to distressing sights, sounds and situations
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.