Diabetes Education and Technology Administrator

Job summary

Are you passionate about delivering quality administrative services which support patient care? Then this job is for you!

An exciting opportunity has arisen within the Diabetes service at NUH for an experienced Band 4 Administrator. This role is within the Diabetes service at NUH supporting primarily the implementation of diabetes technology, hybrid close looping, within paediatric and adult diabetes services and across QMC campus and Dundee House.

We are looking for a highly motivated and dynamic individual who is committed to further improving their administrative skills and providing a high quality service. The successful candidate will have strong knowledge and experience of administrative and secretarial processes and be able to work within a team as well as take initiative and work independently.

You will be working alongside a multi- disciplinary team of clinicians as well as community partners and will be expected to provide high standards of service for patients, building positive partnerships with external suppliers whilst working within a supportive and motivated department.

You will be required to have excellent written and verbal communication skills and the ability to use microsoft office programmes, excel spreadsheets and databases and manage and organise your work schedule to deliver an effective service.

Main duties of the job

To liaise with clinicians, GPs, medical companies, external partners and patients to ensure a smooth pathway for the provision of diabetes medical devices.

Maintain databases to monitor patient consumables usage and provide this information for the nursing and management team

Preparing letters and uploading documents to NOTIS/ Webhiss, sending e-Post letters to GP's when required

Identify patients requiring a review of their technology, highlighting to clinicians and ordering devices from the medical companies for insulin pump and sensor start-ups.

Independently coordinate the completion of invoicing in liaison with the SGM and to monitor the values on contracts to ensure that they are renewed in a timely manner with the medical companies to maintain an efficient service for patients.

Maintain lines of communication with the medical companies in relation to any queries.

Deal with queries from patients in relation to the administrative processes in relation to technology, providing appropriate information and also signposting or liaising with clinicians as needed

About us

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.