Job summary
Are you looking for a new challenge? Do you strive to provide the best service to customers?
As a coordinator you will be responsible for the smooth day to day running of the department, ensuring that high quality standards are met and strict procedures are followed.
Main duties of the job
Your main responsibilities would include:
Coordination of the collection of contaminated instruments from across the Trust, decontamination of the equipment and effective delivery of sterilised equipment to users on a daily basis to ensure demands for equipment are met.
Ensuring that the required standards of production, cleanliness and quality control are followed to ensure that quality accreditation standards are maintained.
Day to day management of the Sterile Services Technicians, including the allocation and checking of work, sickness absence management, completion of appraisals, providing appropriate training, reviewing work performance and assessment of competency
Daily testing of equipment and ensuring that associated auditable documentation is completed.
About us
Our Sterile Services Department cleans, disinfects, packs and sterilises reusable surgical instruments for approx. 75 operating theatres, plus other clinic areas throughout the Trust, as well as providing a service to health centres and other external customers. The department is one of the biggest and busiest in the country and is operational 24/7. The department is based at Queen's Medical Centre, with a receipt and distribution centre servicing Nottingham City Hospital.
You would be joining a large well established technical team of around 80 technicians and 6 coordinators, with an opportunity for professional / career development within the NHS.
Job description
Job responsibilities
Deliver an exemplary customer experience by providing a professional, efficient, proactive, and patient-focused service to theatre staff and other clients whilst working as part of the Sterile Services team.
Ensure that the required standards of production, cleanliness and quality control are followed to ensure that quality accreditation standards are maintained.
To support the implementation of policies, procedures and protocols through coaching and training to maintain accreditation to ISO 13485:2016.
Responsible for the day to day Management of the Sterile Services Technicians, including the allocation and checking of work, providing appropriate training, and carrying out assessment of competency.
To develop and maintain effective channels of communication with internal and external service users, other departments and staff within the department.
Coordination of the daily testing of equipment and ensuring that associated auditable documentation is completed.
Highlight areas of concern or opportunities for service improvement to management and assist with implementation of any changes as necessary. Actively encourage other team members to contribute towards improvement ideas for the department.
Job description
Job responsibilities
Deliver an exemplary customer experience by providing a professional, efficient, proactive, and patient-focused service to theatre staff and other clients whilst working as part of the Sterile Services team.
Ensure that the required standards of production, cleanliness and quality control are followed to ensure that quality accreditation standards are maintained.
To support the implementation of policies, procedures and protocols through coaching and training to maintain accreditation to ISO 13485:2016.
Responsible for the day to day Management of the Sterile Services Technicians, including the allocation and checking of work, providing appropriate training, and carrying out assessment of competency.
To develop and maintain effective channels of communication with internal and external service users, other departments and staff within the department.
Coordination of the daily testing of equipment and ensuring that associated auditable documentation is completed.
Highlight areas of concern or opportunities for service improvement to management and assist with implementation of any changes as necessary. Actively encourage other team members to contribute towards improvement ideas for the department.
Person Specification
Training and Qualifications
Essential
- NVQ Level 4 / Diploma / Foundation degree level in a Customer Service, Decontamination or Health Care subject or able to demonstrate the equivalent level of experience in a Sterile Services / customer service / health care position.
- Willingness to work towards a formal qualification in decontamination.
Desirable
- IT Qualification (e.g. ECDL)
- Management qualification
Experience
Essential
- Experience of working in a customer service or production role.
- Thorough knowledge of surgical instruments / decontamination processes.
- Experience of working as part of a team and on own initiative
- Knowledge of instrument tracking systems or theatre management systems
- Good level of IT skills (standard keyboard skills)
- Experience of providing vocational training / mentoring / coaching others
- Experience of prioritising workload
Desirable
- Ability to present information to large groups (e.g. in a training environment)
- Ability to deal with challenging behaviours
Person Specification
Training and Qualifications
Essential
- NVQ Level 4 / Diploma / Foundation degree level in a Customer Service, Decontamination or Health Care subject or able to demonstrate the equivalent level of experience in a Sterile Services / customer service / health care position.
- Willingness to work towards a formal qualification in decontamination.
Desirable
- IT Qualification (e.g. ECDL)
- Management qualification
Experience
Essential
- Experience of working in a customer service or production role.
- Thorough knowledge of surgical instruments / decontamination processes.
- Experience of working as part of a team and on own initiative
- Knowledge of instrument tracking systems or theatre management systems
- Good level of IT skills (standard keyboard skills)
- Experience of providing vocational training / mentoring / coaching others
- Experience of prioritising workload
Desirable
- Ability to present information to large groups (e.g. in a training environment)
- Ability to deal with challenging behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.