Waiting List Coordinator

Job description

Job responsibilities

You need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Careflow/Bluespier

Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, liaising either in person and telephone.

Responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Careflow, in line with Trust Access Policy.

Manage waiting list to ensure patients are added to appropriate waiting lists using hospital IT systems in accordance with Trust Access policies.

Ensure all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy.

Arrange transport for patient admission where required.

Book HDU beds are required following correct protocol.

Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures and minor procedure treatments.

Provide appropriate confirmation letter to patient, along with any relevant supporting information.

Responsible for amending patient information and admission requirements in line with pre-operative assessment information/findings.

Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as required.

Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.

In conjunction with the appropriate managers liaise with external healthcare providers to facilitate the timely admission of patients.

Responsible for identifying potential breaches against Trust waiting list targets, and taking timely and appropriate action to avoid the breach, including 28 day for cancelled ops.

Liaise with clinical staff to ensure the availability of any specialist equipment as required at point of scheduling.

Ensure any patients who have not responded to letters, or do not attend pre-operative assessment clinics are contacted in line with the Trust Waiting List Policy.

Responsible for production of accurate theatre lists for scheduling meetings, attend said theatre meetings, and undertake all required follow up actions.

Undertake any other duties and responsibilities, which may reasonably be required.

Participate in team, professional and personal development activities

Person Specification

Qualifications

Essential

• Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
• Good command of the English language - both written and spoken

Experience

Essential

• Proven experience of waiting list management within the NHS
• Demonstrate knowledge of waiting list management
• Experience of managing RTT pathways

Communication and Relationship Skills

Essential

• Must be able to clearly and accurately convey information verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff
• The ability to deal with conflict in a diplomatic and tactful manner
• Must be able to handle distressed or aggressive patients, carers or visitors

Judgement Skills

Essential

• Ability to recognise and advise senior managers on operational issues affecting waiting lists, theatre schedules and capacity
• Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality

Planning and organisation skills

Essential

• Ability to multi-task and manage time effectively
• Displays self confidence, innovation and positive image
• Gives consistent and stable performance under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queen's Medical Centre

Derby Road

Nottingham

NG5 2UH

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)