Outpatient Clinic Receptionist

Job description

Job responsibilities

KEY JOB RESPONSIBILITIES:

- Print clinic lists from Medway PAS in advance of clinic date and using Medway PAS.

- Reduce and cancel clinics, add patients to the partial booking waiting list.

- Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality.

- Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport if necessary.

- Add follow ups to review lists for partially booked.

- Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.

- Ensure all clinic outcomes are recorded accurately on the day.

- Prepare admin for all clinics.

- Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.

- Notify Out-patient Co-Ordinator or designated person of any patients who fail to attend appointments who will take necessary action in line with departmental and/or Trust Policies.

- Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times.

- Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.

- Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately dressed when on duty.

- Undertake any other duties, which may reasonably be required.

- Ensure RTT patient data is accurate at all times.

- Alert Outpatient Co-Ordinator of clinic capacity issues as they arise.

- Able to travel across sites when necessary.

Please see attached job description and person specification for further details regarding this vacancy

Person Specification

Training & Qualifications

Essential

• Educated to O'Level, GCSE or equivalent including Maths and English
• Experience of Microsoft Packages

Desirable

• To possess 5 GCSE A-C passes including English & Maths or equivalent

Experience

Essential

• Proven general office experience
• Customer Service Skills
• Experience of Team Working

Desirable

• Experience of clinic reception work
• Knowledge of hospital IT systems eg: Medway PAS, Notis
• 18 week RTT Knowledge and experience

Communication skills

Essential

• Provide the general public with advice regarding outpatient attendances
• Ability to communicate in a clear and effective manner
• Ability to develop good working relationships

Analytical & Judgement Skills

Essential

• Exercise judgement and know when to seek advice when dealing with patient enquiries
• Understand the importance of confidentiality
• Work within Trust Policies and guidelines

Planning & Organisation

Essential

• Evidence of planning and organising of routine tasks
• Able to plan/organise own time and prioritise own tasks
• Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice

Physical Skills

Essential

• Be able to stand/walk for prolonged periods
• Ability to retrieve files from shelving using appropriate equipment
• Be able to travel between sites and be flexible with the start and finish time when covering reception

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

The Mike Cassidy unit

KMH

Sutton in Ashfield

NG17 4JL

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)