Nottingham University Hospitals NHS Trusts

Waiting List Coordinator

Information:

This job is now closed

Job summary

We currently have a full time, permanent vacancy for a Waiting List Coordinator working in our expanding Endoscopy Unit which covers City Campus, Treatment Centre and QMC Campus.

Working 37.5 hours per week, Monday to Sunday between the hours of 7.30am - 8pm on a rota basis.

In the role you will be expected to work cross sites at the City, QMC and The Treatment Centre.

Main duties of the job

The post holder will work as part of a team of Waiting List Coordinators and be responsible for covering the endoscopy service & GA lists, maximising capacity, providing support for the administrative team as well as communicating with the wider endoscopy clinical and nursing teams.

The successful candidate will have experience in managing and coordinating waiting lists, working alongside people of all levels and seniority confidently.

They will have excellent decision making skills and the ability to work autonomously. An understanding of local and national cancer and RTT targets is essential. You will attend local and divisional PTL meetings and support the leadership team in the completion of various reports.

About us

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Details

Date posted

17 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

164-5944910

Job locations

All sites

City Campus

Nottingham

NG5 1PB


Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person Specification

Qualifications

Essential

  • Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
  • Good command of the English language - both written and spoken

Desirable

  • Business Administration at Level 3 Qualification

Communication

Essential

  • The ability to deal with conflict in a diplomatic and tactful manner
  • Must be able to handle distressed or aggressive patients, carers or visitors

Experience

Essential

  • Proven clerical experience and Endoscopy experience
  • Proven experience of waiting list management within the NHS

Judgement skills

Essential

  • Ability to recognise and advise senior managers on operational issues affecting waiting lists, theatre schedules and capacity
  • Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality

Planning and Organisational

Essential

  • Ability to multi-task and manage time effectively
  • Displays self confidence, innovation and positive image
  • Gives consistent and stable performance under pressure
Person Specification

Qualifications

Essential

  • Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
  • Good command of the English language - both written and spoken

Desirable

  • Business Administration at Level 3 Qualification

Communication

Essential

  • The ability to deal with conflict in a diplomatic and tactful manner
  • Must be able to handle distressed or aggressive patients, carers or visitors

Experience

Essential

  • Proven clerical experience and Endoscopy experience
  • Proven experience of waiting list management within the NHS

Judgement skills

Essential

  • Ability to recognise and advise senior managers on operational issues affecting waiting lists, theatre schedules and capacity
  • Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality

Planning and Organisational

Essential

  • Ability to multi-task and manage time effectively
  • Displays self confidence, innovation and positive image
  • Gives consistent and stable performance under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

All sites

City Campus

Nottingham

NG5 1PB


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

All sites

City Campus

Nottingham

NG5 1PB


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Service Manager

Dale Walker

Dale.Walker@nuh.nhs.uk

07812277440

Details

Date posted

17 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

164-5944910

Job locations

All sites

City Campus

Nottingham

NG5 1PB


Supporting documents

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