Job summary
An unique opportunity has arisen to join our team of biologics co-ordinators covering maternity leave for 12 months. You will provide an efficient and high quality administrative service. Working with a well established team of co-ordinators, doctors, nurses and pharmacists you will be supporting patients to receive their medications to enable them to control their disease. Full training and support will be given.
Main duties of the job
Co-ordination of repeat prescriptions
Receiving emails from homecare teams
Checking patients have had bloods and requesting if not
Once results back, generating the prescription
Liaising with consultants to sign prescriptions and once returned, ensuring prescription sent to the home care pharmacy team
Supporting new patients to register on the system, ensuring GDPR forms are returned
Arranging clinic appointments by liaising with various clinical areas
Answering any questions and queries from patients
Maintaining spreadsheet
About us
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Providing a comprehensive, efficient and high quality administrative service to the clinical team responsible for rheumatology biologic patients.
Supplying information in the form of up to date blood tests and clinic letters in order for the patients to obtain repeat prescriptions
Liaising with various clinical areas to co-ordinate patient care, services and treatment, including arranging patient appointments.
Provide patients with written confirmation of results and/or liaise with patient or GP as necessary following direction from the nurse specialists
Following blood monitoring assist in co-ordinating patient's hospital admission as appropriate
Assisting in the development of and maintain databases and data collection for education, audit and surveillance purposes where appropriate.
Manage incoming and outgoing mail
Preparing letters and uploading documents
Job description
Job responsibilities
Providing a comprehensive, efficient and high quality administrative service to the clinical team responsible for rheumatology biologic patients.
Supplying information in the form of up to date blood tests and clinic letters in order for the patients to obtain repeat prescriptions
Liaising with various clinical areas to co-ordinate patient care, services and treatment, including arranging patient appointments.
Provide patients with written confirmation of results and/or liaise with patient or GP as necessary following direction from the nurse specialists
Following blood monitoring assist in co-ordinating patient's hospital admission as appropriate
Assisting in the development of and maintain databases and data collection for education, audit and surveillance purposes where appropriate.
Manage incoming and outgoing mail
Preparing letters and uploading documents
Person Specification
Training and qualification
Essential
- Able to demonstrate a good standard of education together with good administrative experience
- NVQ3 or equivalent
- Ability to use Microsoft office programmes, produce Excel spreadsheets and databases
- NHS experience in a similar role
Desirable
- Experience of medical terminology
- Understanding of outpatient system including referral, bookings and outcoming
Experience
Essential
- Experience of providing high standards of service in a customer/patient orientated environment
- Working as a team member
- Previous experience of working within an administrative team
- Dealing with third parties for example medical companies
Desirable
- Experience using NHS systems - Careflow, Notis, Winscribe
Communication and relationship skills
Essential
- Excellent communicator, clearly and concisely both verbally and in writing
- Team player with aptitude to develop working relationships with others to aid and manage workload in contributing to team directives
- Professional telephone manner
- Demonstrate confidence and maturity when dealing with patients and carers
Analytical and judgement skills
Essential
- Able to present and receive relevant clinical information
- Respond to queries and knows when to escalate
Desirable
- Good problem solving skills using ream when appropriate
Person Specification
Training and qualification
Essential
- Able to demonstrate a good standard of education together with good administrative experience
- NVQ3 or equivalent
- Ability to use Microsoft office programmes, produce Excel spreadsheets and databases
- NHS experience in a similar role
Desirable
- Experience of medical terminology
- Understanding of outpatient system including referral, bookings and outcoming
Experience
Essential
- Experience of providing high standards of service in a customer/patient orientated environment
- Working as a team member
- Previous experience of working within an administrative team
- Dealing with third parties for example medical companies
Desirable
- Experience using NHS systems - Careflow, Notis, Winscribe
Communication and relationship skills
Essential
- Excellent communicator, clearly and concisely both verbally and in writing
- Team player with aptitude to develop working relationships with others to aid and manage workload in contributing to team directives
- Professional telephone manner
- Demonstrate confidence and maturity when dealing with patients and carers
Analytical and judgement skills
Essential
- Able to present and receive relevant clinical information
- Respond to queries and knows when to escalate
Desirable
- Good problem solving skills using ream when appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.