Job summary
The post-holder will take a lead responsibility for the management of systems and resources in order to plan, estimate and implement the safe and successful transition of new and changed digital products into live, operational support, ensuring no adverse impact on the Trust's approx. 13,000 staff. This will include management of teams of specialist staff delivering Hospital Applications Development, Applications Implementation and Support, and Training, ensuring consistently high standards of Digital & Information service and availability.
Main duties of the job
The Deputy Head of Digital Products will work alongside the Head of Digital Products in setting the release policy for the organisation in relation to both development and production/operations ensuring that the management of processes, tools, techniques and personnel are in place to ensure the successful transition of services into the operational environment.
Working closely with the Head of Technical Operations the post-holder will act as a point of escalation for the authorisation of any critical release activity, ensuring that service components and packages are planned and compliant and that test, validation and configuration management are partnered in all release and deployment activities.
About us
Digital & Information comprises a multidisciplinary team of professional staff concerned with providing a wide range of services in information systems, knowledge management, computing and telecommunications.
The aim of the service is to be 'The Best Digital Health Service in the NHS' and the post holder is required to contribute to this competence.
Job description
Job responsibilities
The post holder will be accountable for the delivery of Digital Programmes of work and projects in accordance with Prince 2 Project methodology ensuring appropriate governance for delivery on time and within budget. Working closely with the Digital Management Team the Deputy Head of Digital Products will take a lead role in the delivery of the services Cost Improvement Programme engaging at a senior level within NUH to ensure adequate reporting and escalation as appropriate.
The post holder will quickly establish credibility and build excellent working relationships at all levels of the organisation and responsible for working with Trust Operations Managers to ensure Digital & Information delivery is aligned to the needs of the Trust.
The post holder will be expected to work flexibly, across both campuses and contribute to the Senior Management on call rota for management support out of normal working hours
Job description
Job responsibilities
The post holder will be accountable for the delivery of Digital Programmes of work and projects in accordance with Prince 2 Project methodology ensuring appropriate governance for delivery on time and within budget. Working closely with the Digital Management Team the Deputy Head of Digital Products will take a lead role in the delivery of the services Cost Improvement Programme engaging at a senior level within NUH to ensure adequate reporting and escalation as appropriate.
The post holder will quickly establish credibility and build excellent working relationships at all levels of the organisation and responsible for working with Trust Operations Managers to ensure Digital & Information delivery is aligned to the needs of the Trust.
The post holder will be expected to work flexibly, across both campuses and contribute to the Senior Management on call rota for management support out of normal working hours
Person Specification
Training & Qualifications
Essential
- ITIL Management Qualification
- Prince 2 Project Management trained
- Educated to masters degree level or equivalent management experience.
Desirable
- A recognised professional qualification in management (up to masters degree level learning)
Experience
Essential
- Proven management experience at Senior management level.
- Demonstrable capability and capacity for service management at a senior level.
- Experience of managing large complex projects on time and to budget.
Desirable
- Demonstrable and practical experience at a senior level, in public or private sector, of delivering transformational change to business technologies and processes, to deliver cost savings and service improvements for customers; experience leading large, strategic technical transformation in a complex, multi-disciplinary environment;
Communication and relationship skills
Essential
- Political awareness can operate at all levels within an organisation and across different organisations
- Excellent communication and motivational skills, communicating with enthusiasm, commitment and conviction.
- Persuasive forms partnerships and good working relationships to gain support for ideas
Analytical and Judgement skills
Essential
- Ability to analyse and interpret complex information and make valid contributions to decisions making at organisational level.
- Ability to reach timely and effective decisions based on the appropriate use of information .
- Evaluate and simplify complex information
Planning and organisation skills
Essential
- Ability to manage differing and conflicting demands made on service delivery by the users.
- Experienced in making cases of need and recommendations for the future
- Demonstrable knowledge of the applications of IT and how they can achieve visible clinical benefits to patients.
- Proven ability to motivate others to deliver complex initiatives, managing conflicting priorities.
Physical skills & Other Requirements
Essential
- Able to sit and concentrate in meetings etc. for lengthy periods
- Requirement to undertake senior management on call duties
- Able to work across the local health community and travel often at short notice.
Desirable
- Able to travel nationally (if required)
Person Specification
Training & Qualifications
Essential
- ITIL Management Qualification
- Prince 2 Project Management trained
- Educated to masters degree level or equivalent management experience.
Desirable
- A recognised professional qualification in management (up to masters degree level learning)
Experience
Essential
- Proven management experience at Senior management level.
- Demonstrable capability and capacity for service management at a senior level.
- Experience of managing large complex projects on time and to budget.
Desirable
- Demonstrable and practical experience at a senior level, in public or private sector, of delivering transformational change to business technologies and processes, to deliver cost savings and service improvements for customers; experience leading large, strategic technical transformation in a complex, multi-disciplinary environment;
Communication and relationship skills
Essential
- Political awareness can operate at all levels within an organisation and across different organisations
- Excellent communication and motivational skills, communicating with enthusiasm, commitment and conviction.
- Persuasive forms partnerships and good working relationships to gain support for ideas
Analytical and Judgement skills
Essential
- Ability to analyse and interpret complex information and make valid contributions to decisions making at organisational level.
- Ability to reach timely and effective decisions based on the appropriate use of information .
- Evaluate and simplify complex information
Planning and organisation skills
Essential
- Ability to manage differing and conflicting demands made on service delivery by the users.
- Experienced in making cases of need and recommendations for the future
- Demonstrable knowledge of the applications of IT and how they can achieve visible clinical benefits to patients.
- Proven ability to motivate others to deliver complex initiatives, managing conflicting priorities.
Physical skills & Other Requirements
Essential
- Able to sit and concentrate in meetings etc. for lengthy periods
- Requirement to undertake senior management on call duties
- Able to work across the local health community and travel often at short notice.
Desirable
- Able to travel nationally (if required)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).