Job summary
An exciting opportunity has arisen for COPD Audit and Readmissions Administrator to join our excellent Nurse Lead Team. We are looking for someone with a keen eye for detail, able to accurately input data and confident in the use of technology. The successful candidate will be a conscientious and enthusiastic team player with excellent organisational and communication skills.
The role is based at City Hospital working Monday to Friday with core hours of 0800-1600 .
Part time/Job share will be considered.
This post offers flexible working with the option of hybrid working fulfilling duties both on and off site.
Main duties of the job
Previous experience of working within a multidisciplinary team would advantageous, You must be able to understand and accurately convey verbal and written information and remain calm under pressure.
You will have an understanding of managing referrals, facilitating patient pathways and clinic/ waiting list bookings. You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians in person, via email and on the phone.
Please ensure that your application provides evidence to demonstrate how you meet the person specification. Setting your application as per the headings of the person specification will greatly assist us in shortlisting.
About us
We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
We have a management team that is supportive, innovative and proactive in ensuring we offer a high quality service. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
Job description
Job responsibilities
Please see the attached the Job Description and Person Specification for key duties and responsibilities. Please ensure your application demonstrates with examples how your previous experiences meet the Person Specification in relation to the job description e. g. What do you plan and organise and how do you do this.
Putting this supporting information under the headings of the person specification will assist us with shortlisting.
Job description
Job responsibilities
Please see the attached the Job Description and Person Specification for key duties and responsibilities. Please ensure your application demonstrates with examples how your previous experiences meet the Person Specification in relation to the job description e. g. What do you plan and organise and how do you do this.
Putting this supporting information under the headings of the person specification will assist us with shortlisting.
Person Specification
Training & Qualifications
Essential
- oTo be educated to 'O' level, GCSE or equivalent standard including English at Grade C.
- NVQ Level 2 or equivalent.
Desirable
- EDCL or equivalent.
- NVQ Level 3 or equivalent
Communication
Essential
- Excellent communication skills with the ability to communicate with staff and the public at all levels.
- Ability to deal tactfully and efficiently with a wide range of people e.g. Patients, visitors, medical staff in a helpful manner.
- Ability to work as part of a team and quickly adapt to changing situations.
Analytical & judgement skills
Essential
- Uses judgement to make decisions in order to solve problems / enquiries
- Plan and organises own time and workload, demonstrating effective use of resources and to deadlines -
- Demonstrate ability to deal with competing demands
Experience
Essential
- Experience of MS Office.
- Previous experience in an office environment.
- Demonstrate understanding of patient/client confidentiality
Desirable
- Understanding of performance targets and the 18 week pathway
- Experience in using Microsoft Office, particularly Excel, Word & Outlook and all Trust systems
Other requirements specific to the role
Essential
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace.
- Remains calm and co-operative under pressure or in difficult and uncertain situations.
Person Specification
Training & Qualifications
Essential
- oTo be educated to 'O' level, GCSE or equivalent standard including English at Grade C.
- NVQ Level 2 or equivalent.
Desirable
- EDCL or equivalent.
- NVQ Level 3 or equivalent
Communication
Essential
- Excellent communication skills with the ability to communicate with staff and the public at all levels.
- Ability to deal tactfully and efficiently with a wide range of people e.g. Patients, visitors, medical staff in a helpful manner.
- Ability to work as part of a team and quickly adapt to changing situations.
Analytical & judgement skills
Essential
- Uses judgement to make decisions in order to solve problems / enquiries
- Plan and organises own time and workload, demonstrating effective use of resources and to deadlines -
- Demonstrate ability to deal with competing demands
Experience
Essential
- Experience of MS Office.
- Previous experience in an office environment.
- Demonstrate understanding of patient/client confidentiality
Desirable
- Understanding of performance targets and the 18 week pathway
- Experience in using Microsoft Office, particularly Excel, Word & Outlook and all Trust systems
Other requirements specific to the role
Essential
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace.
- Remains calm and co-operative under pressure or in difficult and uncertain situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Nottingham University Hospitals NHS Trust
Hucknall Road
Nottingham
NG5 1PB
Employer's website
https://www.nuh.nhs.uk/ (Opens in a new tab)