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Nottingham University Hospitals NHS Trusts

Admin Support Officer

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to work in the Business Support Unit based within the Clinical Engineering service. As an Admin Support Officer you will work as part of a team to support the administration processes in Clinical Engineering. You will promote the smooth and efficient performance of the services and make a direct, positive contribution to the work of the team.

Main duties of the job

The successful candidate will work as part of a team to help with daily work associated with the running of the Clinical Engineering Response Centre, Business Support Unit and Medical Equipment Planning Unit.

You must be able to undertake general office duties and be confident in receiving telephone calls and dealing with staff and contractors face to face. You must have previous administration experience and need to be able to log accurate requests on the Clinical Engineering equipment management database.

This role also entails working closely with the Medical Equipment Libraries and the Medical Equipment Service Units.

Previous experience of working in a hospital setting would be an advantage.

About us

Clinical Engineering provides a comprehensive range of medical device services, delivered by a multidisciplinary workforce of engineers, scientists, technical, clinical and business support professionals.

The Clinical Engineering team has over a 100 members of staff. You will be working as part of the Business Support Unit, who form part of this Clinical Engineering service.

The successful candidate will be working with very experienced colleagues and will be provided with comprehensive training.

The candidate would be expected to work on both the City Hospital and Queens Medical Centre sites.

Details

Date posted

21 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annam

Contract

Permanent

Working pattern

Part-time

Reference number

164-5571026-A

Job locations

Cross site working - City and QMC

Nottingham

NG7 2UH


Job description

Job responsibilities

In addition to the summary below you need to familiarise yourself with the full job description and person specification documents attached to this advert.

Daily work associated with the running of the Clinical Engineering Response Centre, Business Support Unit and Medical Equipment Planning Unit (MEPU) by:

Answering the customer services telephones, ensuring that queries are dealt with in a suitable manner depending on the nature of the call.

Retrieval and distribution of documentation, recording who it has been distributed to and on return refiling.

Undertake general office duties.

Undertake reception duties to support the MESU workshops and Medical Equipment Library.

Daily work associated with procurement and cross-charging.

Supporting general enquiries received via the MEPU mailbox and phone.

Chasing Medical Equipment Planning Group (MEPG) orders.

Raising service requests for approval requests made via the medical device approval request form.

Raising equipment planning service requests for confirmed orders.

Minute taking.

Various chasing.

Job description

Job responsibilities

In addition to the summary below you need to familiarise yourself with the full job description and person specification documents attached to this advert.

Daily work associated with the running of the Clinical Engineering Response Centre, Business Support Unit and Medical Equipment Planning Unit (MEPU) by:

Answering the customer services telephones, ensuring that queries are dealt with in a suitable manner depending on the nature of the call.

Retrieval and distribution of documentation, recording who it has been distributed to and on return refiling.

Undertake general office duties.

Undertake reception duties to support the MESU workshops and Medical Equipment Library.

Daily work associated with procurement and cross-charging.

Supporting general enquiries received via the MEPU mailbox and phone.

Chasing Medical Equipment Planning Group (MEPG) orders.

Raising service requests for approval requests made via the medical device approval request form.

Raising equipment planning service requests for confirmed orders.

Minute taking.

Various chasing.

Person Specification

Qualifications

Essential

  • GCSE standard at grade C including English and Maths

Experience

Essential

  • Experience of customer service centre working
Person Specification

Qualifications

Essential

  • GCSE standard at grade C including English and Maths

Experience

Essential

  • Experience of customer service centre working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Cross site working - City and QMC

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Cross site working - City and QMC

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Unit Manager

Dawn Hadjicosti

dawn.hadjicosti@nuh.nhs.uk

Details

Date posted

21 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annam

Contract

Permanent

Working pattern

Part-time

Reference number

164-5571026-A

Job locations

Cross site working - City and QMC

Nottingham

NG7 2UH


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