Waiting List Coordinator

Job summary

This is an exciting opportunity to join Vascular Surgery Admin Team based at Queen's Medical Centre.

We are looking to appoint a full-time Waiting List Coordinator on a 12 month secondment/fixed term contract. The post is 37.5 hours per week (Monday to Friday) and we offer a hybrid model of working ie; 3 days office based and 2 days working from home.

The successful candidate will ideally have experience in managing inpatient and/or outpatient waiting lists or experience as a Specialty PA as this post involves cross-cover within the Service.

You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills plus some audio typing experience. You will have a good understanding of the 18 week RTT pathway and the Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality and be able to remain calm under pressure.

Main duties of the job

Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS

Act as the first point of contact within the Trust for vascular patients including pending procedures with IR. Liaison for patient between vascular and all other departments including Sherwood Forest Hospitals.

Responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Medway PAS, in line with Trust Access Policy.

Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures and minor procedure treatments.

Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as required.

Work flexibly and provide cross cover for colleagues in the Directorate. Including MDT and Vascular Governance Meeting

Attending/organising meetings, take minutes.

Key point of contact for consultant

Communication link regarding consultant leave/service issues

Telephone calls inbound/outbound relating to patients specific care, in a confidential manner

Undertake any other duties and responsibilities, which may reasonably be required.

Participate in team, professional and personal development activities.

About us

You will be joining a team of established Waiting list Co-Ordinator's based at Queens Medical Centre in the Vasclar Surgery department.

NUH has a set of values and behaviors to improve the experience for our patients and our staff. This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement.