Job summary
An exciting opportunity has arisen to work in the Business Support Unit based within the Clinical Engineering service. As an Admin Support Officer you will work as part of a team to support the administration processes in Clinical Engineering. You will promote the smooth and efficient performance of the services and make a direct, positive contribution to the work of the team.
Main duties of the job
The successful candidate will work as part of a team to help with daily work associated with the running of the Clinical Engineering Response Centre, Business Support Unit and Medical Equipment Planning Unit.
You must be able to undertake general office duties and be confident in receiving telephone calls and dealing with staff and contractors face to face. You must have previous administration experience and need to be able to log accurate requests on the Clinical Engineering equipment management database.
This role also entails working closely with the Medical Equipment Libraries and the Medical Equipment Service Units.
Previous experience of working in a hospital setting would be an advantage.
About us
Clinical Engineering provides a comprehensive range of medical device services, delivered by a multidisciplinary workforce of engineers, scientists, technical, clinical and business support professionals.
The Clinical Engineering team has over a 100 members of staff. You will be working as part of the Business Support Unit, who form part of this Clinical Engineering service.
The successful candidate will be working with very experienced colleagues and will be provided with comprehensive training.
The candidate would be expected to work on both the City Hospital and Queens Medical Centre sites.
Job description
Job responsibilities
In addition to the summary below you need to familiarise yourself with the full job description and person specification documents attached to this advert.
Daily work associated with the running of the Clinical Engineering Response Centre, Business Support Unit and Medical Equipment Planning Unit (MEPU) by:
Answering the customer services telephones, ensuring that queries are dealt with in a suitable manner depending on the nature of the call.
Retrieval and distribution of documentation, recording who it has been distributed to and on return refiling.
Undertake general office duties.
Undertake reception duties to support the MESU workshops and Medical Equipment Library.
Daily work associated with procurement and cross-charging.
Supporting general enquiries received via the MEPU mailbox and phone.
Chasing Medical Equipment Planning Group (MEPG) orders.
Raising service requests for approval requests made via the medical device approval request form.
Raising equipment planning service requests for confirmed orders.
Minute taking.
Various chasing.
Job description
Job responsibilities
In addition to the summary below you need to familiarise yourself with the full job description and person specification documents attached to this advert.
Daily work associated with the running of the Clinical Engineering Response Centre, Business Support Unit and Medical Equipment Planning Unit (MEPU) by:
Answering the customer services telephones, ensuring that queries are dealt with in a suitable manner depending on the nature of the call.
Retrieval and distribution of documentation, recording who it has been distributed to and on return refiling.
Undertake general office duties.
Undertake reception duties to support the MESU workshops and Medical Equipment Library.
Daily work associated with procurement and cross-charging.
Supporting general enquiries received via the MEPU mailbox and phone.
Chasing Medical Equipment Planning Group (MEPG) orders.
Raising service requests for approval requests made via the medical device approval request form.
Raising equipment planning service requests for confirmed orders.
Minute taking.
Various chasing.
Person Specification
Qualifications
Essential
- GCSE standard at grade C including English and Maths
Experience
Essential
- Experience of customer service centre working
Person Specification
Qualifications
Essential
- GCSE standard at grade C including English and Maths
Experience
Essential
- Experience of customer service centre working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).