Job summary
As an Emergency Department Assistant at Queen's Medical Centre in the Adult Emergency Department, you can make all the difference!
You'll be a key part of a team that makes sure patients and their relatives are reassured; the medical staff who treat them have the support and resources they need, to maintain a working department and help the staff do the best job they can.
It's a big responsibility, and it's as rewarding as it is challenging in one of the biggest Emergency departments in Europe.
Please note successful candidates will need to be able to commit to 6 weeks full time mandatory training on commencement in the post even if wanting part time hours and this role is full internal rotation made up of long shifts 7-1930 or 1900-0730 covering 7 days a week, this will include nights, weekends and public holidays
Main duties of the job
The job will see you combine three roles:
The main part of the role is patient care related. This clinical nursing aspect of the role involves assisting nursing staff with the nursing observations, patient care, oxygen therapy and resuscitation, and, in time, you'll undertake more training for more advanced roles. This involves working in the ED Majors unit, Resus, the speciality bed wait areas for patients awaiting admission to the ward & ED urgent treatment unit.
The reception role involves, after extensive training: working on various hospital and national computer systems, inputting data accurately and at speed, maintaining accurate electronic and paper records, dealing professionally with telephone enquires both internal and external, maintaining a high level of patient confidentiality. A high level of customer care is required for this role. In addition, you'll make sure the Department itself is looked-after by reporting equipment faults, ordering supplies and stationery and generally keeping the place tidy.
Transfer of patients and a nursing support role means you'll be patients' first point of contact. You will be there to help and advice throughout their time in the Emergency Department by: making drinks, assisting with meals, escorting patients to the toilet and arranging transport (home if necessary). The Transfer role requires the candidate to move patients to the ward and other areas of ED for example and X-ray and CT scanner ( via bed, trolley or wheelchair)
About us
This is a role that calls for a 'people person' with a very well organised approach. You'll need a good basic education and be able to speak and write English well, be able to input data quickly and accurately, but more than that, you will need to be cheerful, pleasant and patient.
Reliability is extremely important, as is the flexibility to work nights, weekends and bank holidays (shifts are on a rota basis, 24/7).
There is a lot of standing and walking involved in this role
This post could also expose you to distressing issues and incidents. In all aspects, full initial and ongoing training will be available to you.
Job description
Job responsibilities
In addition to the below summary, youll need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
You will need to:
Hold the right to work in the UK (certificate of sponsorship is not available for this role)
Be prepared to undertake pre-employment checks, which can last a number of weeks and includes a medical and criminal record check
Once the application deadline has closed, all applications will be reviewed by a shortlisting panel.
If you are successfully shortlisted, you will be invited to aface to face interview.
Please note that virtual interviews will not be available.
Please also note that due to high volume of applications, feedback, if unsuccessful, will unfortunately not be given.
Job description
Job responsibilities
In addition to the below summary, youll need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
You will need to:
Hold the right to work in the UK (certificate of sponsorship is not available for this role)
Be prepared to undertake pre-employment checks, which can last a number of weeks and includes a medical and criminal record check
Once the application deadline has closed, all applications will be reviewed by a shortlisting panel.
If you are successfully shortlisted, you will be invited to aface to face interview.
Please note that virtual interviews will not be available.
Please also note that due to high volume of applications, feedback, if unsuccessful, will unfortunately not be given.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards.
Training & Qualifications
Essential
- GCSE,s English Language & Mathematics A-C or Functional Skills grade 3 or equivalent (NVQ 2 OR above)
Desirable
- NVQ 2 Healthcare/Customer Care
Experience
Essential
- Previous Experience of Customer Contact Work
- Sound Employment Record
- Good Attendance record
Desirable
- Previous Health Care Experience in a hospital setting
Communication and relationship skills
Essential
- Demonstrates an aptitude for Team Working
- Cheerful. Pleasant and Patient Personality
Desirable
- Previous Experience in a Fast Moving Stressful Environment
Analytical and Judgement skills
Essential
Desirable
Planning and organisation skills
Essential
- Application Form has all sections Completed Clearly and Concisely
Physical skills
Essential
- Capable of using medical devices equipment following training.
- Able to undertake patient manual handling manoeuvres and non patient manual handling manoeuvres
Other requirements specific to the role
Essential
- Willingness to Undergo Training as required
- Ability to work Flexible Hours including nights, weekends and bank holidays
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards.
Training & Qualifications
Essential
- GCSE,s English Language & Mathematics A-C or Functional Skills grade 3 or equivalent (NVQ 2 OR above)
Desirable
- NVQ 2 Healthcare/Customer Care
Experience
Essential
- Previous Experience of Customer Contact Work
- Sound Employment Record
- Good Attendance record
Desirable
- Previous Health Care Experience in a hospital setting
Communication and relationship skills
Essential
- Demonstrates an aptitude for Team Working
- Cheerful. Pleasant and Patient Personality
Desirable
- Previous Experience in a Fast Moving Stressful Environment
Analytical and Judgement skills
Essential
Desirable
Planning and organisation skills
Essential
- Application Form has all sections Completed Clearly and Concisely
Physical skills
Essential
- Capable of using medical devices equipment following training.
- Able to undertake patient manual handling manoeuvres and non patient manual handling manoeuvres
Other requirements specific to the role
Essential
- Willingness to Undergo Training as required
- Ability to work Flexible Hours including nights, weekends and bank holidays
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).