Job summary
This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at our new Building Leengate covering the reception for Outpatients, Therapies, Rehabilitation and Orthotics . The Clinic Receptionists core working hours are Monday to Friday between 8am-6pm, with the occasional evening clinics which may require you to finish later. You will have excellent customer service skills and be committed to providing a first class service to all our patients
Please note, the vacancy may be closed early if a suitable number of applications have been received.
You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS .
The shifts will be on a Rota basis depending on the department needs.
Main duties of the job
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You'll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.
About us
You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
Use your own initiative and respond to queries within and outside of the Organization with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.
You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Careflow PAS .
Job description
Job responsibilities
Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. Youll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.
Job description
Job responsibilities
Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. Youll have excellent communication skills and will deal appropriately with enquires both by telephone and in person.
Person Specification
Training & Qualifications
Essential
- To be educated to 'O' level, GCSE or equivalent
- Experience of Microsoft packages
Desirable
- To possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
- Proven general office experience
- Customer Service Skills
- Experience of Team Working
Desirable
- Knowledge of clinic reception work
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis
- 18 week RTT knowledge and experience
- Sound knowledge of the layout of both City and QMC Campuses
Positivity
Desirable
- Enthusiastic to deliver an exceptional Patient Experience to our Patients
Person Specification
Training & Qualifications
Essential
- To be educated to 'O' level, GCSE or equivalent
- Experience of Microsoft packages
Desirable
- To possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
- Proven general office experience
- Customer Service Skills
- Experience of Team Working
Desirable
- Knowledge of clinic reception work
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis
- 18 week RTT knowledge and experience
- Sound knowledge of the layout of both City and QMC Campuses
Positivity
Desirable
- Enthusiastic to deliver an exceptional Patient Experience to our Patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).