Job summary
The successful candidate will be responsible for the day to day management of the admin and clerical staff within Eye Casualty. They will also be responsible for ensuring that the clinical rota meets minimum levels and any issues or concerns are raised to the relevant members of the Ophthalmology management team.
The post holder is also expected to assist and lead in the formulation and implementation of Service policies, projects and strategies through the efficient use of resources. The post holder will evaluate and develop processes and systems to ensure a caring, quality service is provided for patients and support the achievement of local and national patient access and activity targets.In undertaking this role, all employees will be expected
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
Line management of the administrative staffTo contribute to the delivery of ambitious targets by supporting the senior management team to continually improve performance within the serviceTo provide operational expertise and management support to all members of the serviceAct as a representative of the specialty at Trust-wide management forums
About us
TRUST: We build trust with our patients and staff through our kindness, compassion and care
EMPOWERING: We empower people to be innovative and creative in their work and make positive choices that support healthier lifestyles
AMBITIOUS: We celebrate and recognise our staff and aspire to be known for clinical excellence and outstanding patient care
MINDFUL: We value everyone's contribution, take pride in our inclusivity and diversity, make best use of the resources entrusted to us and always make time for people
NURTURING: We encourage all our teams to be the best they can be through continuous learning, education, research and feedback
UNITED: We pull together as one team and aspire to be a valued partner in the wider health and social care system
HONEST: We're open, fair and honest in all we do and have the courage to speak up
Job description
Job responsibilities
Leadership
- Line management of the administrative staff
- To contribute to the delivery of ambitious targets by supporting the senior management team to continually improve performance within the service
- To provide operational expertise and management support to all members of the service
- Act as a representative of the specialty at Trust-wide management forums
Service Delivery
- Develop and review plans to achieve patient access targets at service level
- Ensure that the administrative systems and processes support the development and implementation of service plans
- Where identified communicate and implement process changes in services to clinical and admin/clerical staff
- Using activity information, actively manage demand and capacity of the service
- To manage and monitor changes to the administrative systems of the service, e.g. Choose and Book
- As appropriate act as system administrator for computerised information systems used by service
- To provide operational expertise and support to service users and service providers, e.g. advising CCGs, Other Services/Divisions, Other Trusts, Legal services
- Apply in depth knowledge of the specialty areas and associated waiting list policies in accordance with agreed clinical priorities.
- Have full working knowledge of hospital information systems
- Identify emergent and recurring operational problems and facilitate resolution with Senior Management input where appropriate
Performance Management
- Responsible for the provision of information to support the activity planning and monitoring processes at Service/Division level
- Undertake detailed operational monitoring, and instigate appropriate action to ensure that the service achieves the local and national targets
- Ensure that systems and processes are in place to prevent breaches of guaranteed waiting times and that Trusts waiting list policies are implemented and monitored effectively, taking remedial action as required
- Understand variances against the planned activity of the service, e.g. cancellations, DNAs etc., and assist in the development of plans to make improvements.
- Responsible for providing continuous updates for the Trusts weekly PTL Meeting
Governance and Risk
- Promote a culture where governance and risk management are seen to be everyones responsibility
- Undertake risk assessments and the delivery of the health and safety agenda where appropriate
- Work with the relevant Heads of Service, Service Leads and Specialty General Manager to ensure that clinical and non-clinical complaints are thoroughly investigated and information supplied to support a timely response. Make recommendations and implement agreed actions for resolution and/or improvement
Communication
- Communicate effectively with all clinical and non-clinical staff to ensure that local and national targets are achieved
Education and Teaching
-
- Ensure induction and training arrangements on patient access targets are in place for all staff
- Provide training on hospital information systems where appropriate
- Ensure delivery of training of the Trust Corporate policies e.g. waiting list policy, to all relevant staff groups ensuring regular up dates
- Promote learning opportunities in a wide range of formats to improve multi-disciplinary and flexible working
- Promote a culture of lifelong learning
Other Duties
- Contribute to Trust wide initiatives and projects as required
- Represent the service at local meetings
Job description
Job responsibilities
Leadership
- Line management of the administrative staff
- To contribute to the delivery of ambitious targets by supporting the senior management team to continually improve performance within the service
- To provide operational expertise and management support to all members of the service
- Act as a representative of the specialty at Trust-wide management forums
Service Delivery
- Develop and review plans to achieve patient access targets at service level
- Ensure that the administrative systems and processes support the development and implementation of service plans
- Where identified communicate and implement process changes in services to clinical and admin/clerical staff
- Using activity information, actively manage demand and capacity of the service
- To manage and monitor changes to the administrative systems of the service, e.g. Choose and Book
- As appropriate act as system administrator for computerised information systems used by service
- To provide operational expertise and support to service users and service providers, e.g. advising CCGs, Other Services/Divisions, Other Trusts, Legal services
- Apply in depth knowledge of the specialty areas and associated waiting list policies in accordance with agreed clinical priorities.
- Have full working knowledge of hospital information systems
- Identify emergent and recurring operational problems and facilitate resolution with Senior Management input where appropriate
Performance Management
- Responsible for the provision of information to support the activity planning and monitoring processes at Service/Division level
- Undertake detailed operational monitoring, and instigate appropriate action to ensure that the service achieves the local and national targets
- Ensure that systems and processes are in place to prevent breaches of guaranteed waiting times and that Trusts waiting list policies are implemented and monitored effectively, taking remedial action as required
- Understand variances against the planned activity of the service, e.g. cancellations, DNAs etc., and assist in the development of plans to make improvements.
- Responsible for providing continuous updates for the Trusts weekly PTL Meeting
Governance and Risk
- Promote a culture where governance and risk management are seen to be everyones responsibility
- Undertake risk assessments and the delivery of the health and safety agenda where appropriate
- Work with the relevant Heads of Service, Service Leads and Specialty General Manager to ensure that clinical and non-clinical complaints are thoroughly investigated and information supplied to support a timely response. Make recommendations and implement agreed actions for resolution and/or improvement
Communication
- Communicate effectively with all clinical and non-clinical staff to ensure that local and national targets are achieved
Education and Teaching
-
- Ensure induction and training arrangements on patient access targets are in place for all staff
- Provide training on hospital information systems where appropriate
- Ensure delivery of training of the Trust Corporate policies e.g. waiting list policy, to all relevant staff groups ensuring regular up dates
- Promote learning opportunities in a wide range of formats to improve multi-disciplinary and flexible working
- Promote a culture of lifelong learning
Other Duties
- Contribute to Trust wide initiatives and projects as required
- Represent the service at local meetings
Person Specification
Training and Qualifications
Essential
- Undergraduate degree or equivalent experience
Physical skills
Essential
- Well developed IT skills to manage and report on complex performance management information systems
Analytical and Judgement skills
Essential
- excellent problem solving skills using team when appropriate
- able to demonstrate a pro-active approach to work/problem solving
- Understand limits of own responsibilities
Experience
Essential
- evidence of having achieved challenging targets
- evidence of management/project managment
Person Specification
Training and Qualifications
Essential
- Undergraduate degree or equivalent experience
Physical skills
Essential
- Well developed IT skills to manage and report on complex performance management information systems
Analytical and Judgement skills
Essential
- excellent problem solving skills using team when appropriate
- able to demonstrate a pro-active approach to work/problem solving
- Understand limits of own responsibilities
Experience
Essential
- evidence of having achieved challenging targets
- evidence of management/project managment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).