Job summary
We are currently hiring a Service Manager to join the high performing team in Acute Medicine and Same Day Emergency Care. You will be responsible for delivering the highest standards of service quality, performance, and improvements across the service through excellent leadership and embodiment of the values of the Trust.
The Acute Medicine and SDEC Service Manager role is a patient focussed role with exciting opportunities to develop patient pathways throughout Urgent and Emergency Care.
We can offer you a rewarding career with clear development structures, flexible working and the chance to make a positive impact on patient pathways.
Main duties of the job
We're looking for someone who is driven to provide high quality care and support to others, ideally, you are an effective leader who thrives on team work, with an ability to communicate effectively with people from different backgrounds, respecting equality, diversity, and inclusion.
You will be confident working in the acute care setting with the ability to be compassionate, supportive, and empowering to others. If you meet the above, and are able to form effective, positive, and motivational relationships, keep reading!
About us
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
Job description
Job responsibilities
Provide strong, visible leadership within the service as part of a multidisciplinary team
To drive the delivery of ambitious targets to continually improve performance within Acute Medicine and SDEC (Same Day Emergency Care)
To provide operational expertise and management support to all members of the service
Coach, hold teams to account and be clear about what is expected to be successful in achieving the Trusts vision
Develop the appropriate systems and processes alongside the Specialty Management Team to ensure operational effectiveness across a number of key performance indicators including access targets and finance
Develop and review plans to achieve patient access targets at service level
Ensure Administration teams are active in developing their own processes to support continued service delivery and improvements
Identify the impact of changes to services or increases in services on resources and negotiate changes in resource where appropriate
Where identified communicate and implement process changes in services to Consultants, Nursing and Administrative & Clerical Staff.
Using activity information, actively manage demand and capacity of the service.
To manage and monitor changes to the administrative systems of the service (e.g. ESR)
To provide operational expertise and support to service users and service providers e.g. advising CCGs, Other Services, Other Trusts, Legal services
Contribute to the business planning process at service level by providing activity information to support the Service planning processes
Assist in the production of business cases and where appropriate act as Project Manager for service developments
Support Heads of Service, Matrons and Ward Leaders to implement programmes of change to improve clinical care
Deputise for the Specialty General Manager if appropriate and required
Job description
Job responsibilities
Provide strong, visible leadership within the service as part of a multidisciplinary team
To drive the delivery of ambitious targets to continually improve performance within Acute Medicine and SDEC (Same Day Emergency Care)
To provide operational expertise and management support to all members of the service
Coach, hold teams to account and be clear about what is expected to be successful in achieving the Trusts vision
Develop the appropriate systems and processes alongside the Specialty Management Team to ensure operational effectiveness across a number of key performance indicators including access targets and finance
Develop and review plans to achieve patient access targets at service level
Ensure Administration teams are active in developing their own processes to support continued service delivery and improvements
Identify the impact of changes to services or increases in services on resources and negotiate changes in resource where appropriate
Where identified communicate and implement process changes in services to Consultants, Nursing and Administrative & Clerical Staff.
Using activity information, actively manage demand and capacity of the service.
To manage and monitor changes to the administrative systems of the service (e.g. ESR)
To provide operational expertise and support to service users and service providers e.g. advising CCGs, Other Services, Other Trusts, Legal services
Contribute to the business planning process at service level by providing activity information to support the Service planning processes
Assist in the production of business cases and where appropriate act as Project Manager for service developments
Support Heads of Service, Matrons and Ward Leaders to implement programmes of change to improve clinical care
Deputise for the Specialty General Manager if appropriate and required
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Evidence of continued professional development
Desirable
- Management or leadership qualifications
Experience
Essential
- Experience in managing operational service level change
- Project management experience
- Experience in managing/mentoring teams
- Experience of working in complex MDT environments
Desirable
- Experience of working within an Urgent Care setting
- Experience using Nervecentre/Medway
Skills
Essential
- Evidenced experience with organisational planning and strategy
- Ability to work with a range of stakeholders
- Ability to manage, motivate and develop people
Resource Management
Essential
- Proactively supports the patient flow process
- Awareness of budgetary and financial issues surrounding the NHS
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Evidence of continued professional development
Desirable
- Management or leadership qualifications
Experience
Essential
- Experience in managing operational service level change
- Project management experience
- Experience in managing/mentoring teams
- Experience of working in complex MDT environments
Desirable
- Experience of working within an Urgent Care setting
- Experience using Nervecentre/Medway
Skills
Essential
- Evidenced experience with organisational planning and strategy
- Ability to work with a range of stakeholders
- Ability to manage, motivate and develop people
Resource Management
Essential
- Proactively supports the patient flow process
- Awareness of budgetary and financial issues surrounding the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).