Job summary
An exciting opportunity has arisen for a Deputy Service Manager within the vascular surgery team.
We are looking for a confident and proactive individual who is able to support and manage the administrative team and support operational strategy. They need to be able to work to tight deadlines, use their initiative and bring new ideas to improve the service to our patients.
Main duties of the job
The successful candidate will have excellent communication skills with the ability to manage a team and build strong durable working relationships.
Working as part of the wider specialty leadership team the key requirement of the job will be to support the Service Manager, Specialty General Manager, Matron and Head of Service, monitor and ensure key performance targets, provide a patient focused administration service for outpatients, daycase and elective inpatients and provide line management to the administrative staff.
The post holder is also expected to assist and lead in the formulation and implementation of Service policies, projects and strategies through the efficient use of resources. The post holder will evaluate and develop processes and systems to ensure a caring, quality service is provided for patients and support the achievement of local and national patient access and activity targets.
About us
The Vascular surgery Service at Nottingham University Hospitals provides an extremely busy service to the population of East Midlands Region and beyond.
The department provides daycase, elective, emergency and outpatient services . The team are a friendly team, based at QMC Campus. There are 8 consultant vascular surgeons supported by junior doctors, clinical nurse specialists and 8 administrative staff.
Job description
Job responsibilities
Please refer to the attached job description for further detail regarding the main responsibilities.
Job description
Job responsibilities
Please refer to the attached job description for further detail regarding the main responsibilities.
Person Specification
Training & Qualifications
Essential
- Undergraduate degree or equivalent experience
- Evidence of commitment to ongoing learning and personal development
Experience
Essential
- Experience at a management level which could include project management, change management, multidisciplinary working, human resource management, performance management
- Evidence of having achieved challenging targets
- Relevant practical experience in an administrative role
Desirable
- Experience in Healthcare
- Experience of using healthcare IT systems
Communication and relationship skills
Essential
- Effective communications skills
- Ability to influence and motivate staff to deliver challenging targets
- Ability to present data and write reports
- Negotiating skills
- Ability to supervise a team
- Ability to manage conflict
- Able to build strong durable working relationships
- Evidence of a proactive approach to relationship building through face-to-face engagement
- Evidence of strong working relationships within multi-disciplinary teams
- Proven record of planning, organisation and administration skills
Analytical and Judgement skills
Essential
- Excellent problem solving skills using team when appropriate
- Evidence of being business focused
- Sensitive to clinical and political demands
- Innovative thinker with the ability to cut through barriers to change
- Able to demonstrate good prioritisation skills
- Able to demonstrate a pro-active approach to work/problem solving
- Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach the business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way
- Understand limits of own responsibilities
Planning and organisation skills
Essential
- Effective organisation and planning skills
- Evidence of developing skills to manage own workload and that of own teams when required
- Ability to work under pressure and to tight deadlines using own initiative and sound judgement.
- Ability to demonstrate innovative and forward thinking approach.
Physical skills
Essential
- Well developed IT skills to manage and report on complex performance management information systems
Person Specification
Training & Qualifications
Essential
- Undergraduate degree or equivalent experience
- Evidence of commitment to ongoing learning and personal development
Experience
Essential
- Experience at a management level which could include project management, change management, multidisciplinary working, human resource management, performance management
- Evidence of having achieved challenging targets
- Relevant practical experience in an administrative role
Desirable
- Experience in Healthcare
- Experience of using healthcare IT systems
Communication and relationship skills
Essential
- Effective communications skills
- Ability to influence and motivate staff to deliver challenging targets
- Ability to present data and write reports
- Negotiating skills
- Ability to supervise a team
- Ability to manage conflict
- Able to build strong durable working relationships
- Evidence of a proactive approach to relationship building through face-to-face engagement
- Evidence of strong working relationships within multi-disciplinary teams
- Proven record of planning, organisation and administration skills
Analytical and Judgement skills
Essential
- Excellent problem solving skills using team when appropriate
- Evidence of being business focused
- Sensitive to clinical and political demands
- Innovative thinker with the ability to cut through barriers to change
- Able to demonstrate good prioritisation skills
- Able to demonstrate a pro-active approach to work/problem solving
- Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach the business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way
- Understand limits of own responsibilities
Planning and organisation skills
Essential
- Effective organisation and planning skills
- Evidence of developing skills to manage own workload and that of own teams when required
- Ability to work under pressure and to tight deadlines using own initiative and sound judgement.
- Ability to demonstrate innovative and forward thinking approach.
Physical skills
Essential
- Well developed IT skills to manage and report on complex performance management information systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).