Barnsley Hospital NHS Foundation Trust

3857 - Digital Communications Assistant

This job is now closed

Job summary

The interview for this role will be 26th February 2024.

The Digital Communications Assistant is a key member of the Corporate Communications Team, managing inbound requests for content changes on our intranet, external websites, and other digital publishing platforms. The Corporate Communications team manages the reputation of the Trust through handling press and media enquiries, producing stories about the work of the Trust, supporting teams with knowledge and experience, and generally supporting teams to communicate with the people they need reach.

Working closely with the Communications and Digital Manager, the Digital Communications Assistant will manage a schedule of social media publishing, and will monitor comments and messages so the team is able to respond appropriately and in a timely manner. Working with colleagues throughout the Trust, they will also use content management systems to update and create content regarding the services of the Trust.

The role suits an organised and empathetic individual who is comfortable using digital systems, and is able to quickly become comfortable and competent using new systems.

Main duties of the job

A successful candidate will be quick to learn, and will be able to use their initiative to solve simple problems. You will support the other members of the Corporate Communication team to collate reports about user activities on our digital channels, and will schedule content on our website, intranet, and social media platforms.

You will need to work within Trust policies to interact with patients and members of the public using digital channels such as Facebook Messenger and other social messaging tools.

You will need to administer accounts for colleagues on various digital platforms. You will also need to support them with ad-hoc training needs so they are able to achieve their aims using the systems we administer.

The Corporate Communication team supports the Trust to represent itself publicly, so work is often varied and can be challenging at times. We like to work collaboratively and work with many stakeholders both inside and outside the Trust.

You will have a keen eye for detail and will be able to apply creative and critical thinking to task which you are set. Being able to write in plain English is a must.

Full training of in-house systems will be provided to any successful candidate.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Health and Care Worker visa: Overview - GOV.UK (www.gov.uk)

**Please note funding for travel and associated relocation costs may not be covered by the Trust**

Date posted

02 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9163-3857E-02-24

Job locations

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Person Specification

Qualifications

Essential

Diploma and/ or an appropriate professional qualification.
Willingness and ability to learn new skills.

Desirable

Degree in related field.
Evidence of on-going professional development.

Experience

Essential

Experience of using a content management system to develop and maintain websites.
Producing engaging content for digital platforms.

Desirable

Experience of working with a wide range of people at all levels.
Experience of a wide range of digital publishing platforms.

Knowledge and Awareness

Essential

Web accessibility standards and best practice techniques.
Knowledge and experience of producing high quality and accessible information for the public and service users.
Knowledge of how to write for web.
Knowledge of research, evaluation and measurement techniques e.g. user experience insight, analytics

Desirable

GDPR best practice for digital publishing.
An understanding of the workings of the NHS, the challenges it faces and the context in which the Trust operates.

Skill and Abilities

Essential

Establish and maintain excellent working relationships with key stakeholders.
Work with a range of staff to help create good quality content.
Ability to interpret complex information and presenting it as clear, concise content tailored for internal and external audiences.
Ability to understand the needs of the Trusts service users and external stakeholders, working with them to ensure their needs are met and that digital information is accessible.
Excellent attention to detail and proofreading skills.

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe what are the benefits of working in a team.

Person Specification

Qualifications

Essential

Diploma and/ or an appropriate professional qualification.
Willingness and ability to learn new skills.

Desirable

Degree in related field.
Evidence of on-going professional development.

Experience

Essential

Experience of using a content management system to develop and maintain websites.
Producing engaging content for digital platforms.

Desirable

Experience of working with a wide range of people at all levels.
Experience of a wide range of digital publishing platforms.

Knowledge and Awareness

Essential

Web accessibility standards and best practice techniques.
Knowledge and experience of producing high quality and accessible information for the public and service users.
Knowledge of how to write for web.
Knowledge of research, evaluation and measurement techniques e.g. user experience insight, analytics

Desirable

GDPR best practice for digital publishing.
An understanding of the workings of the NHS, the challenges it faces and the context in which the Trust operates.

Skill and Abilities

Essential

Establish and maintain excellent working relationships with key stakeholders.
Work with a range of staff to help create good quality content.
Ability to interpret complex information and presenting it as clear, concise content tailored for internal and external audiences.
Ability to understand the needs of the Trusts service users and external stakeholders, working with them to ensure their needs are met and that digital information is accessible.
Excellent attention to detail and proofreading skills.

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe what are the benefits of working in a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)