Barnsley Hospital NHS Foundation Trust

3655 - ICT Infrastructure Support Assistant

The closing date is 01 June 2025

Job summary

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75%max of band) until they have completed their apprenticeship.

Interview Date: 16th June 2025

An exciting opportunity has arisen for an IT Infrastructure Support Assistant to work within Infrastructure within the ICT Department at Barnsley Hospital NHS Foundation Trust on a 12-month Placement. The post is ideally aimed at university students completing a sandwich degree within computing/networking with a passion for technology and experience of working in a fast-paced environment.

Main duties of the job

The post holder will be responsible for providing the ICT Infrastructure function. This will include the monitoring of a call ticketing queue. Other duties include some remote fixes, the processing of procurement of IT equipment to the Trust, IP & analogue telephony configuration, server monitoring/maintenance, advice to users, and also providing general administration duties. This post requires a highly developed customer focus and the ability to work on your own initiative.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of this advert to check your eligibility, please note that from April 9th 2025, band 2 and 3 entry roles are no longer eligible for sponsorship.

Date posted

15 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro/rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9163-3655E-05-25

Job locations

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Job description

Job responsibilities

Job Description forICT Infrastructure Support Assistant

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Job description

Job responsibilities

Job Description forICT Infrastructure Support Assistant

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe a time you demonstrated compassion at work.

Qualifications

Essential

Minimum of 3 Grade 4 or equivalent GCSEs (one to include English Language)

Desirable

Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10
Working towards a degree in an IT related subject

Skills and Abilities

Essential

Keyboard
Good communication
Good organisational
Excellent telephone manner
Ability to work in a team environment
Able to accept direction
Ability to work under pressure

Desirable

Able to manage user accounts in Active Directory

Experience

Essential

Experience of a call logging system, remote and face to face support.
General offices duties, filing, photocopying, telephone

Desirable

Experience in a busy IT Helpdesk environment or contact centre

Knowledge and Awareness

Essential

A working knowledge of Windows and Microsoft products

Desirable

Knowledge of the Imprivata management console

Person Specification

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe a time you demonstrated compassion at work.

Qualifications

Essential

Minimum of 3 Grade 4 or equivalent GCSEs (one to include English Language)

Desirable

Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10
Working towards a degree in an IT related subject

Skills and Abilities

Essential

Keyboard
Good communication
Good organisational
Excellent telephone manner
Ability to work in a team environment
Able to accept direction
Ability to work under pressure

Desirable

Able to manage user accounts in Active Directory

Experience

Essential

Experience of a call logging system, remote and face to face support.
General offices duties, filing, photocopying, telephone

Desirable

Experience in a busy IT Helpdesk environment or contact centre

Knowledge and Awareness

Essential

A working knowledge of Windows and Microsoft products

Desirable

Knowledge of the Imprivata management console

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)