3561 - Outpatients Booking Clerk
Barnsley Hospital NHS Foundation Trust
This job is now closed
We are seeking to recruit well motivated individuals to work in our busy Outpatients Department where you will carry out a full range of duties in order to provide an effective and efficient service.
For this role it is essential that you are educated to O level/GCSE Standard (grades A-C), NVQ in Customer Care or Business Administration or equivalent, with experience of working in an outpatient department.
With good communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels either by telephone or face to face. You will be able to work on your own initiative, prioritising your workload and paying attention to detail at all times whilst working under pressure and to tight deadlines. You will be a good team player with a flexible approach to work, pleasant personality and positive outlook.
Secondment opportunity is available as well for 9 months.
Main duties of the job
The main role of the Outpatient Department is to provide both clerical and administrative staff and systems in order to maintain support to the Clinical teams
The booking of New Urgent and Routine appointments into the correct slots and rescheduling as appropriate.
To contact GPs for any missing referrals/ referrals not attached to the Electronic booking system (EBS)
Input Clinic Outcome Sheets onto Medway and arrange appointments for patients as directed by the clinical staff, ensuring patients are given/sent timely appointments. To ensure all patient outcomes are recorded on Medway, including any outpatient clinical coding and treatment status coding.
Ensure confidentiality at all times, answer telephone calls and relaying messages in a timely and appropriate manner, referring clinical queries to the relevant staff member.
Assisting with the duties of other outpatient clerical staff where appropriate.
To be flexible to the needs of the service/Department and Trust.
Please note that the Trust reserves the right to close a position early.
Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.
There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.
The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.