2772 - Ward Clerk

Job summary

The interview date is 28th November

The ward clerk role consists of two core functions, to provide a welcome for patients and their families to the ward in addition to other visiting colleagues. Whilst providing efficient clerical service to the ward team, including a good working knowledge of the trust didgital systems and maintaining stock control of equipment and consumables specific to the ward.

The ward clerk will also support the delivery of the local patient experience agenda, using various methods to capture real time patient feedback across the department. Data collection and reporting, including the friends and family test, will be an essential part of this role and will involve one to one interaction with patients and/or their families.

Main duties of the job

Provide a welcoming, kind environment to the ward for our patients, families and other colleagues.

Communicate with patients, carers and families to collect real time patient experience, concerns or sign posting needs to other services, reporting any concerns to complaints/patient experience team, in addition to the nurse in charge of the ward.

Support our patients to share their experience and capture this experience in real time through discussions with patients each day.

Support patients, where necessary, to complete the Friends and Family test before discharge from the ward.

Admit patients coming to the ward using the electronic system ensuring that all relevant patient information is updated as required and recorded accurately.

Escalate any concerns over patients well being or safety to the relevant clinical member of staff.

To ensure notes are complete with the relevant documentation of the patient.

To prepare notes/skinny files for their area to assist clinical staff.

To answer telephone enquiries from patients, visitors, community stakeholders and other areas, maintaining confidentiality and privacy of patients. Refer to appropriate colleague for any action required.

Keep patient boards up to date with the relevant electronic patient record.

Ensure patients case notes are filed accordingly and ready for scanning upon discharge.

To collect notes for the area including Discharge Unit.

Request and arrange appointments including any transport arrangements are made.

About us

We reserve the right to close positions early

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work

We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyone

We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility, please note that band 2 and 3 entry roles are no longer eligible for sponsorship

The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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