2388 - IG/Clinical Application Support Officer
This job is now closed
Job summary
Interview Date 23rd October 2023.
If you are keen to develop, implement change and be part of a team who provides positive changes to our Trust, this role is for you.
The role will provide management, development, roll out and support of core BHNFT Clinical Applications.
The successful candidate will provide Management, support, ad-hoc training and development of the Trusts critical Clinical Support Systems (systems which hold service, user, clinical and administrative data), including but not limited to - CareFlow, ICE, Digital Dictation, VitalPac, Winscribe etc.
You will need to be flexible in terms of hours, ensure ability to cover our core hours, a good team player and someone who thrives on delivering support and digital change to our Trust.
Previous applicants need not apply
Main duties of the job
Providing service desk support and incident resolution and escalation as required. Assisting with planning and the implementation of software releases and upgrades. Investigate, diagnose and log second line system incidents, problems, service requests internally and externally, working with other staff and external suppliers to manage system incidents and upgrades. Provide Root Cause Analysis (RCA) for allocated incidents and problems; instigating emergency action, when required, liaising with other Trust Managers, as appropriate. Undertake daily, weekly and monthly maintenance tasks and support in the development of new functionality of all Clinical Systems
This will, on occasion, include working outside of normal office hours to support the needs of the Trust and staff working shifts e.g. evenings and weekends.
The postholder will be involved in the implementation of systems and processes as part of the Trusts ICT strategy, and will be assigned key work and responsibilities by their supervisor and departmental management.
The post holder will also continue to develop his/her professional skills along with training materials to ensure all training offered is of a high quality and accessible to all staff at all times.
About us
Please note that the Trust reserves the right to close a position early.
Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.
There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.
The cost of the DBS (criminal records check) will be met by the successful candidate(s) through salary deduction.
Certificates of Sponsorship
We welcome applications from individuals who may require sponsorship under the skilled worker or health & care visa route.
**Please note funding for travel and associated relocation costs may not be covered by the Trust**
Please see further details below.
Details
Date posted
13 September 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9163-2388E-09-23
Job locations
Unit 3a Gateway Plaza
Sackville Street
Barnsley
South Yorkshire
S70 2RD
Barnsley Hospital
Gawber Rd
Barnsley
S75 2EP
Employer details
Employer name
Barnsley Hospital NHS Foundation Trust
Address
Unit 3a Gateway Plaza
Sackville Street
Barnsley
South Yorkshire
S70 2RD
Employer's website
https://www.barnsleyhospital.nhs.uk (Opens in a new tab)
Supporting documents
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