1180 - Higher Clerical Officer

Job summary

We are seeking to recruit well motivated individuals to work in our busy Outpatients Department where you will carry out a full range of duties in order to provide an effective and efficient service.

For this role it is essential that you are educated to O level/GCSE Standard (grades 9-4), NVQ in Customer Care or Business Administration or equivalent, with experience of working in an outpatient department.

With good communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels either by telephone or face to face. You will be able to work on your own initiative, prioritising your workload and paying attention to detail at all times whilst working under pressure and to tight deadlines. You will be a good team player with a flexible approach to work, pleasant personality and positive outlook.

Main duties of the job

Booking of allappointments in line with the NHS Plan targets and Patient Choice,

To be responsible for all clinic capacity ensuring all vacant new patient slots are utilized in line with current protocols and to the maximum waiting times set for the service.

Action Service Managers requests for the cancellation, reduction & re-instatement of clinics and reschedule patients around rotas, annual leave and sickness.

Preparing complex statistics and data for relevant Service managers using various computer software packages. Supply reports of demand, activity and by specialty waiting times.

To be responsible for all clinic capacity ensuring all vacant slots are utilized.

Dealing with all patient enquires and problems.

Manage Outpatient review list and inform clinicians and Service managers of any capacity issues.

Utilise the ERS system

About us

We reserve the right to close positions early

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work

We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyone

We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility, please note that band 2 and 3 entry roles are no longer eligible for sponsorship

The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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