1180 - Higher Clerical Officer
This job is now closed
Job summary
We are seeking to recruit well motivated individuals to work in our busy Outpatients Department where you will carry out a full range of duties in order to provide an effective and efficient service.
For this role it is essential that you are educated to O level/GCSE Standard (grades A-C), NVQ in Customer Care or Business Administration or equivalent, with experience of working in an outpatient department.
With good communication and interpersonal skills, you will have experience of communicating with a wide range of people on all levels either by telephone or face to face. You will be able to work on your own initiative, prioritising your workload and paying attention to detail at all times whilst working under pressure and to tight deadlines. You will be a good team player with a flexible approach to work, pleasant personality and positive outlook.
Working hours: 37.5 hours a week.
Main duties of the job
Booking of all appointments in line with the NHS Plan Targets and Patient Choice.
To be responsible for all clinic capacity ensuring all vacant new patient slots are utilized in line with current protocols and to the maximum waiting times set for the service.
Action Service Managers requests for the cancellation, reduction & re-instatement of clinics and reschedule patients around rotas, annual leave and sickness.
Preparing complex statistics and data relevant service managers using various computer software packages. Supply reports of demand, activity and by speciality waiting times..
To be responsible for all clinic capacity ensuring all vacant slots are utilized.
Dealing with all patient enquires and problems.
Manage Outpatient review list and inform clinicians and Service managers of any capacity issues.
Utilise the ERS system
About us
Please note that the Trust reserves the right to close a position early.
Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.
There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.
The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.
Details
Date posted
24 July 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
C9163-1180E-07-23
Job locations
Gateway Plaza Sackville Street
Sackville Street
Barnsley
S70 2SB
Employer details
Employer name
Barnsley Hospital NHS Foundation Trust
Address
Gateway Plaza Sackville Street
Sackville Street
Barnsley
S70 2SB
Employer's website
https://www.barnsleyhospital.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Supporting links (all open in new tabs)
Privacy notice
Barnsley Hospital NHS Foundation Trust's privacy notice (opens in a new tab)