Job summary
Are you highly organised, detail-oriented, and passionate about supporting timely patient care?We're looking for a motivated patient pathway coordinator to join our busy and dedicated team at Barking, Havering and redbridge University trust.
As patient pathway for coordinator in Gastroenterology, you'll play a key role in ensuring that every patient is seen and treated within NHS waiting time standards. You'll work closely with clinical, operational, and administrative teams to monitor patient pathways, update systems accurately, and identify potential breaches before they happen.
What you'll do:o Accurately track and update patient pathways within RTT rules and standardso Liaise with clinical and admin teams to validate waiting list datao Support managers with performance reports and breach analysiso Maintain patient confidentiality and uphold data quality standardso Help improve processes to ensure patients receive care in a timely manner
What we're looking for:o Strong attention to detail and excellent organisational skillso Confident using patient administration systems (EPR) and Excelo Understanding of RTT pathways and NHS access targets (training provided if needed)o A proactive, team-focused approach and a commitment to patient-centred service
Main duties of the job
To manage the admission of patients on the speciality waiting list efficiently
To effectively monitor and maintain relevant speciality waiting lists
To ensure the relevant information is entered promptly and accurately onto the Medway System meeting the requirements of the Trust's Patient Access Policy at all times
To liaise with patients and establish good working relationships with other members of the team
To provide cover for other Admissions officers in their absence and support for clinic prep as required.
To monitor and escalate diagnostic waiting times and changes seen
To compile, save and dispatch accurately and within a set time frame end of month reports
Liaise with the Endoscopy Team Leader and Service Manager at regular meetings to review waiting times
Provide supervision, education and support to new and existing members of staff
Demonstrate escalation process to the Endoscopy Team Leader and Service Manager.
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and, in recognition of our progress, we've been shortlisted for Trust of the Year at the Health Service Journal Awards.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
- oMinimum of 5 GCSEs or equivalent experience
- oAt least 2 years NHS Experience
Skills/ Abilities
Essential
- oKnowledge of Endoscopy Reporting Systems/Medway/EPRO
Desirable
- Knowledge of patient referral to treatment times; experience of monitoring patient pathways
Experience/ Knowledge
Essential
- oKnowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
Desirable
- oProven experience working in a similar role in a hospital/health care setting.
- oUnderstanding of medical terminology, Understanding of Primary Care, GP and Community Services
Person Specification
Education/ Qualifications
Essential
- oMinimum of 5 GCSEs or equivalent experience
- oAt least 2 years NHS Experience
Skills/ Abilities
Essential
- oKnowledge of Endoscopy Reporting Systems/Medway/EPRO
Desirable
- Knowledge of patient referral to treatment times; experience of monitoring patient pathways
Experience/ Knowledge
Essential
- oKnowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
Desirable
- oProven experience working in a similar role in a hospital/health care setting.
- oUnderstanding of medical terminology, Understanding of Primary Care, GP and Community Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
