Job summary
An exciting opportunity has arisen for a pro-active and driven administrator to join the General Surgery & Colorectal team as the Band 7 Patient Pathway Manager (PPM) substantive post. The successful candidate will need to a have strong administrative background with experience in PTL management, HR policies and leadership skills. Experience in theatre scheduling and outpatient bookings, would be an advantage in this challenging but rewarding role. The main duties for this role will be to support the Service Clinical lead and Senior management team with the day to day duties in the departments, whilst maintaining and prioritising their own workload. For informal enquiries please contact either armani.burke@nhs.net
Main duties of the job
The Patient Pathway Manager will
- work with the Service and General Managers with a particular focus on the delivery of RTT constitutional standards.
- Support the wider strategic development of the defined service by providing operational business support in the development of and implementation of the Care Group's strategic objectives.
- Improve access to information and response to enquiries for all patients who use the service.
- To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards.
- To provide a contact point for administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the Specialty management team
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, was named the top CEO by the Health Service Journal in 2024.We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.These CDCs are open 12 hours a day, 7 days a week and are providing an extra 94,000 scans a year.The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Re-cruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Re-cruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Experience/ Knowledge
Essential
- Proven experience in an NHS operational role Band 5 or above
- Excellent RTT management experience
- PTL validation & patient pathway management
Desirable
- Experience managing medical and admin & clerical staff.
- Knowledge of HR Policies
Skills/ Abilities
Desirable
- Excellent Microsoft package skills (Outlook, Word, Excel, PowerPoint & and Database) with ability to interpret, analyse and present management information
Person Specification
Experience/ Knowledge
Essential
- Proven experience in an NHS operational role Band 5 or above
- Excellent RTT management experience
- PTL validation & patient pathway management
Desirable
- Experience managing medical and admin & clerical staff.
- Knowledge of HR Policies
Skills/ Abilities
Desirable
- Excellent Microsoft package skills (Outlook, Word, Excel, PowerPoint & and Database) with ability to interpret, analyse and present management information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
